Customer Operations Manager Jobs in Delaware (NOW HIRING)

Company Overview

BWT Logistics is a leading third-party logistics provider with over 40 years of industry expertise. Headquartered in Atlanta, GA, we operate across multiple U.S. locations, delivering seamless logistics solutions including transportation, warehousing, and supply chain management to a diverse range of industries. Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT Logistics as a trusted partner in the logistics sector. We cultivate a collaborative and dynamic culture where our team consistently strives to exceed expectations. At BWT Logistics, we prioritize building long-term partnerships by offering customized services that support business growth. Whether managing complex supply chains or providing streamlined warehousing solutions, our goal is to deliver consistent value to our clients and contribute to their success.

Position Overview

The Operations Manager oversees all warehouse operations, including Import, Export, and Clerical functions. This role ensures accuracy, efficiency, safety, and compliance, while supervising Inbound and Outbound Supervisors and driving operational excellence.
Key Responsibilities

• Lead all warehouse functions to ensure smooth daily operations
• Supervise Inbound and Outbound Supervisors and support team performance
• Ensure accurate and timely completion of inbound and outbound activities
• Review and verify all shipment spreadsheets (inbound, outbound, rewraps, exceptions, etc.)
• Monitor compliance with SOPs, OSHA regulations, and company policies
• Conduct regular quality and safety audits
• Enforce warehouse safety protocols (PPE, forklift safety, emergency procedures)
• Promote a safety-first culture through training and hazard response
• Track and report warehouse performance metrics
• Resolve operational issues and customer concerns
• Optimize warehouse layout and space utilization
• Collaborate with upper management on efficiency and service strategies
• Recruit, train, and develop supervisors for leadership growth
• Provide coaching, feedback, and discipline as needed
• Promote cross-training across all warehouse functions
• Foster a culture of teamwork, accountability, and continuous improvement
• Assess staffing levels, assign workloads, and monitor productivity
• Identify and implement process improvements
• Complete additional responsibilities or projects assigned by upper management
Qualifications

• Bachelor’s degree in Supply Chain, Business, or related field preferred
• 5+ years of warehouse or logistics experience, with 2+ years in a leadership role
• Strong knowledge of warehouse operations, safety, and compliance standards
• Experience with WMS, ERP systems, and performance metrics
Skills

• Strategic leadership and team development
• Excellent communication and conflict resolution skills
• Strong analytical and decision-making abilities
• Proficiency in Microsoft Office and warehouse systems
• Ability to manage multiple priorities in a fast-paced environment
• Deep understanding of OSHA and warehouse safety regulations

Benefits Include:
Benefits eligibility begins after 90 days of employment

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Ancillary Benefits (such as supplemental coverage options)
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program
• Employee Discounts
• Referral Program
• Career development and training opportunities
• A positive, growth-oriented work environment focused on employee well-being and advancement

Schedule

• Monday - Friday 7:00 AM – 3:30 PM
• Monday - Friday 10:00 AM – 7:00 PM
• Monday - Friday 2:30 PM - 11:00 PM

PPE Requirement

• Steel Toe Boots Required
• High-visibility safety vest (provided by employer)

Equal Employment Opportunity Statement
BWT Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other status protected by applicable law. All qualified applicants will receive consideration for employment without discrimination.