Customer Operations Assistant Jobs in Oklahoma (NOW HIRING)

JOB SUMMARY: To manage the daily operations of donated merchandise in accordance with established business practices as mandated by the Agency’s policies, procedures, and budget projections in an assistant role.

Direct Reports: Shift Leaders, Store Associates

Starting Pay:

• $23.44 per hour

Benefits:

• Medical
• Dental
• Vision
• Life
• 401k
• *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

ESSENTIAL JOB FUNCTIONS:

• Punctual and dependable attendance.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety trainings, meetings, and report any unsafe work conditions, accidents, or injuries immediately.
• Assist the Store Manager in leading and motivating store staff, fostering a positive and collaborative work environment.
• Supervise and direct store employees in the absence of the Store Manager, ensuring adherence to policies and procedures.
• Participate in the recruitment, onboarding, and training of new employees.
• Coach, mentor, and provide constructive feedback to team members to enhance their performance and development.
• Delegate tasks effectively and ensure their timely and accurate completion.
• Address employee concerns and resolve conflicts in a professional and timely manner.
• Assist in scheduling staff to ensure adequate coverage and efficient operations.
• Assist in payroll corrections and approval.
• Monitor employee performance and provide input for performance evaluations.
• Oversee daily store operations, ensuring smooth and efficient workflow.
• Assist in achieving sales goals, Keep the Change goals, and implementing strategies to maximize revenue.
• Manage inventory processes, including sorting, pricing, merchandising, and maintaining stock levels.
• Ensure the proper handling and processing of donated goods according to established guidelines.
• Maintain a clean, organized, and safe store environment for customers and employees.
• Ensure compliance with all company policies, procedures, and safety regulations.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High School diploma or GED, preferred.
• Associate’s degree or completion of related retail management course preferred.
• 3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production, or food services and/or demonstrated success and completion of Goodwill assigned training.
• Bilingual a plus.
• Ability to transfer to any Goodwill of Central Oklahoma within the territory.
• Prior retail experience or customer service/ relations experience.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Commitment to Our Mission and Lives the Values
• Results Driven
• Customer Focus
• Critical Thinking
• Self-Knowledge
• Hiring/Staffing and Motivates

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Good math and reading skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good interpersonal skills: able to work well with a wide range of people.
• Excellent employee relation skills.
• Good follow-through on projects and deliverables.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Ability to complete and maintain:
• CPR and First Aid certifications

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT:

• Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
• Moderate noise level.
• Works 40 hours per week or more when required.
• Occasional travel required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.