ZipRecruiter

Log In

1

Customer Navigator Jobs (NOW HIRING)

University of Kentucky

Navigator/UKHC

Lexington, KY · On-site

$43K - $71K/yr

Posting Details Posting Details Job Title Navigator/UKHC Requisition Number RE55607 Working Title ... Excellent communication and customer service skills. Knowledge of and experience working with ...

Atautchikun

Digital Navigator (Part-Time Kobuk, AK)

Kobuk, AK · On-site

$22.50 - $29.75/hr

The digital navigator is a trusted guide who assists community members with ongoing, individualized ... Six (6) months to one (1) year of customer service, administrative support, community outreach ...

RadNet

Breast Navigator

Orange, CA · On-site

$27 - $29/hr

Genuinely passionate about customer service and exercise sound judgement and an ability to remain ... Prior experience as a breast navigator is preferred * Breast Patient Navigator Certification ...

Independent Living Systems

Housing Navigator

Oakland, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Roseville, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Sacramento, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Madera, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Sonora, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Red Bluff, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems LLC

Housing Navigator

Willows, CA · On-site

$20.50 - $27/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Imperial, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

Independent Living Systems

Housing Navigator

Modesto, CA · On-site

$28.08 - $37.18/hr

The Housing Navigator plays a critical role in connecting individuals and families experiencing ... Requires strong problem solving and customer service skills. * Must have a strong understanding of ...

previous page

Showing results 41-60

All JobsHealthcare JobsHospital JobsCare Coordinator JobsCustomer Navigator Jobs

Customer Navigator information

See salary details

$13

$22

$33

How much do customer navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a customer navigator?

Customer Navigators are professionals who guide customers through complex processes, helping them understand products, services, or systems offered by a company. Their primary role is to provide personalized support, address customer concerns, and ensure a smooth and satisfactory experience from initial contact to resolution. Customer Navigators often serve as the main point of contact, coordinating with different departments to address customer needs efficiently. They are common in industries like healthcare, insurance, and technology, where customer journeys can be confusing or overwhelming.

What are the key skills and qualifications needed to thrive as a customer navigator?

To thrive as a Customer Navigator, you need excellent problem-solving skills, a customer-focused mindset, and a background in customer service or support. Familiarity with CRM software, helpdesk platforms, and knowledge management systems is typically required. Outstanding communication, patience, and active listening skills help build trust and resolve issues efficiently. These abilities are vital for ensuring customer satisfaction, fostering loyalty, and effectively guiding clients through their journey.

How does a customer navigator typically collaborate with other departments to resolve customer issues?

Customer Navigators often serve as a liaison between customers and various internal teams, such as technical support, sales, and product management. They coordinate with these departments to ensure customer concerns are thoroughly addressed and solutions are provided in a timely manner. This role requires strong communication and organizational skills, as Customer Navigators must accurately relay customer feedback, track ongoing cases, and ensure that cross-functional teams remain aligned throughout the resolution process. Successful collaboration helps build customer trust and improves overall service quality.

What cities are hiring for Customer Navigator jobs?

Cities with the most Customer Navigator job openings:

What states have the most Customer Navigator jobs?

States with the most job openings for Customer Navigator jobs include:

What are popular job titles related to Customer Navigator jobs?

For Customer Navigator jobs, the most frequently searched job titles are:

Customer Navigator jobs near you

Navigator/UKHC

Lexington, KY • On-site

University of Kentucky
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Kentuckyexternal

$43K - $71K/yr

Full-time

Re-posted yesterday

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

Job description

Posting Details
Posting Details
Job Title
Navigator/UKHC
Requisition Number
RE55607
Working Title
Medical Case Management Associate
Department Name
MG31I:IM-INFECTIOUS DISEASE
Work Location
Lexington, KY
Grade Level
09
Salary Range
$43,680-71,323/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
5 yrs
Required License/Registration/Certification
Obtain approved national certification in area of specialty within 24 months.
Physical Requirements
Sitting, standing and/or walking for extended periods of time.
Shift
Monday - Friday, Day Shift 8:00am - 5:00pm. Some evenings and off-site work when applicable.
Job Summary
The Division of Infectious Diseases is searching for a Navigator to join the Bluegrass Care Clinic and Ryan White Programs. The Navigator position will provide support to patients and their family members to navigate appointments, services, resources, and schedules related to the care provided within the division of Infectious Diseases. This position will work with patients and caregivers to facilitate communication between our physicians, clinic staff, and care providers in the continuum of care to identify strategies and resolve barriers to healthcare. The Navigator will address and resolve concerns and issues so that treatment plans are most effective. Ultimately, the Navigator works to promote a comprehensive positive healthcare experience to patients, their families, referring providers, and UKHC Healthcare staff.
The Navigator will also serve as support staff to the Ryan White medical case management team, primarily responsible for triaging walk-in clients in a timely manner and coordinating case management services for such clients. This includes monitoring the walk-in phone line and EPIC pool messages, meeting with walk-in clients, and providing transportation assistance (Uber, Yellow Ride, gas cards, bus passes, and Wheels vouchers) and basic needs support (food and hygiene supplies) according to established protocol. The Navigator will assist with enrollment and KADAP recertification processes, including preparing recertification packets and will refer clients to other support teams when appropriate. This role allows the medical case management team to focus on intensive case management, follow up, and scheduled appointments.
Skills / Knowledge / Abilities
Use of electronic medical record, good problem solving skills. Excellent communication and customer service skills. Knowledge of and experience working with community based resources providing services to the identified patient population.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Bachelor's degree in Social Work, Social Services, Health Education or Human Development preferred.
Deadline to Apply
09/13/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

What University Of Kentucky employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Kentucky logo

About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

View All University of Kentucky Jobs

Apply