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Customer Navigator Jobs (NOW HIRING)

LaSante Health Center

Medicaid Navigator

Brooklyn, NY · On-site

$19 - $22/hr

Medicaid Navigator LaSante Health Center is seeking a Medicaid Navigator to help patients access ... Strong communication and customer service skills. * Comfortable using computers and EHR systems.

Community Progress Council, Inc

Navigator

Windsor, PA · On-site

$17.86 - $23.08/hr

As the first point of contact, the Navigator delivers exceptional customer service, builds trusted relationships, and connects participants to the programs and resources that best support their goals.

New

C2 GPS- Capital Area Workforce

Career Navigator

Austin, TX · On-site

$19.50 - $25.75/hr

The Career Navigator will conduct a one-on-one session with each new customer to identify immediate needs. Conducts initial assessment to determine if the customer would benefit from program ...

Goodwill SWMI

Career Navigator

Kalamazoo, MI · On-site

$20.25/hr

Career Navigator Classification: Non-Exempt, Full Time Supervised By : Vice President of Mission ... customers, community and one another. Our shared commitment to Living the Mission; Promoting ...

RadNet

Breast Navigator

Orange, CA · On-site

$27 - $29/hr

Genuinely passionate about customer service and exercise sound judgement and an ability to remain ... Prior experience as a breast navigator is preferred * Breast Patient Navigator Certification ...

C2 GPS- Capital Area Workforce

Career Navigator

Austin, TX

$19.50 - $25.75/hr

The Career Navigator will conduct a one-on-one session with each new customer to identify immediate needs. Conducts initial assessment to determine if the customer would benefit from program ...

Community Progress Council Inc

Navigator

Windsor, PA · On-site

$17.86 - $23.08/hr

As the first point of contact, the Navigator delivers exceptional customer service, builds trusted relationships, and connects participants to the programs and resources that best support their goals.

New

RadNet Orange County

Breast Navigator

Orange, CA · On-site

$27 - $29/hr

Genuinely passionate about customer service and exercise sound judgement and an ability to remain ... Prior experience as a breast navigator is preferred * Breast Patient Navigator Certification ...

JVS Boston

Career Navigator

Boston, MA · On-site

$21.50 - $28.25/hr

JVS MassHire seeks a Career Navigator to deliver innovative, customer-focused, and technology-driven career services to job seekers through the Masshire Downtown Boston Career Center. The Navigator ...

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How much do customer navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a customer navigator?

Customer Navigators are professionals who guide customers through complex processes, helping them understand products, services, or systems offered by a company. Their primary role is to provide personalized support, address customer concerns, and ensure a smooth and satisfactory experience from initial contact to resolution. Customer Navigators often serve as the main point of contact, coordinating with different departments to address customer needs efficiently. They are common in industries like healthcare, insurance, and technology, where customer journeys can be confusing or overwhelming.

What are the key skills and qualifications needed to thrive as a customer navigator?

To thrive as a Customer Navigator, you need excellent problem-solving skills, a customer-focused mindset, and a background in customer service or support. Familiarity with CRM software, helpdesk platforms, and knowledge management systems is typically required. Outstanding communication, patience, and active listening skills help build trust and resolve issues efficiently. These abilities are vital for ensuring customer satisfaction, fostering loyalty, and effectively guiding clients through their journey.

How does a customer navigator typically collaborate with other departments to resolve customer issues?

Customer Navigators often serve as a liaison between customers and various internal teams, such as technical support, sales, and product management. They coordinate with these departments to ensure customer concerns are thoroughly addressed and solutions are provided in a timely manner. This role requires strong communication and organizational skills, as Customer Navigators must accurately relay customer feedback, track ongoing cases, and ensure that cross-functional teams remain aligned throughout the resolution process. Successful collaboration helps build customer trust and improves overall service quality.

What cities are hiring for Customer Navigator jobs?

Cities with the most Customer Navigator job openings:

What states have the most Customer Navigator jobs?

States with the most job openings for Customer Navigator jobs include:

What are popular job titles related to Customer Navigator jobs?

For Customer Navigator jobs, the most frequently searched job titles are:

Customer Navigator jobs near you

Medicaid Navigator

Brooklyn, NY • On-site

LaSante Health Center
Health Care and Social Assistance • 51 - 200 employees
Learn more about LaSante Health Centerexternal

$19 - $22/hr

Full-time

Re-posted 23 days ago

Job description

Medicaid Navigator

LaSante Health Center is seeking a Medicaid Navigator to help patients access essential services and support programs. The ideal candidate will assist with screening for social needs, determining eligibility, and connecting patients to resources such as housing, food assistance, transportation, behavioral health services, and Medicaid programs—including those offered through the 1115 Waiver. This role requires strong communication skills, attention to detail, and a compassionate approach to patient support.

Responsibilities:

  • Screen patients for Social Determinants of Health (SDOH) needs.

  • Assess eligibility and facilitate connection to Medicaid and community services.

  • Guide patients clearly and compassionately through available programs and benefits.

  • Coordinate with clinical staff and external partners to ensure smooth continuity of care.

  • Document all activities accurately within the EHR while maintaining HIPAA compliance.

Qualifications:

  • Strong communication and customer service skills.

  • Comfortable using computers and EHR systems.

  • Highly organized and detail-oriented; able to manage multiple tasks.

  • Experience in care coordination, social services, or Medicaid navigation preferred.