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GMHC

Client Experience Navigator

Manhattan, NY · On-site

$21.75 - $28.75/hr

Client Experience Navigator New York, NY ( • Reception Services Job Type Part-time Description ThePart-Time Client Experience Navigator(Navigator) will greet and welcome everyone who comes to GMHC.

GMHC

Client Experience Navigator

Manhattan, NY

$21/hr

Description The Part-Time Client Experience Navigator ( Navigator ) will greet and welcome everyone who comes to GMHC. The Navigator will have exceptional conflict resolution skills, a calm demeanor ...

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How much do experience navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for experience navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

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Infographic showing various Experience Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Patient Experience Navigator

Spartanburg, SC • On-site

Spartanburg Regional Healthcare System
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Spartanburg Regional Healthcare Systemexternal

$19.50 - $26.50/hr

Full-time

Posted 13 days ago

Spartanburg Regional Healthcare System rating

6.7

Company rating: 6.7 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

Job description

Job Requirements

Position Summary

The Patient Experience Navigator supports and guides patients throughout the healthcare continuum by coordinating care, removing barriers, and promoting clear, compassionate communication. This position serves as a patient advocate and primary point of contact ensuring an optimal patient experience by anticipating needs, reducing delays, resolving concerns, and supporting patients through transitions - including emergency and trauma settings. The Patient Experience Navigator collaborates with multidisciplinary team to streamline care, enhance service quality, and ensure patients and families feel informed, supported, and confident throughout their healthcare journey.

Minimum Requirements

Education         

  • LPN

Experience        

  • Minimum of 2 years of nursing experience in Emergency Department, Trauma Services, or related clinical area

License/Registration/Certifications             

  • LPN license
  • Valid driver's license
  • BLS certification

Other

  • Strong written, verbal, and interpersonal communication skills  
  • Ability to analyze information and problemsolve using critical thinking  
  • Excellent timemanagement and attention to detail  
  • Ability to support an optimal patient experience through proactive communication and timely issue resolution  
  • Proficiency reviewing medical records and understanding patient care workflows  
  • Ability to promote teamwork and multidisciplinary collaboration  
  • Strong patientcentered advocacy skills

Preferred Requirements

Preferred Education     

  • N/A

Preferred Experience    

  • Nurse navigator experience

Preferred License/Registration/Certifications             

  • N/A

Core Job Responsibilities

Patient Experience & Advocacy 

  • Ensure a consistent, compassionate, and seamless patient experience by anticipating needs, resolving concerns promptly, and promoting clear communication throughout the care journey. 
  • Serve as a trusted advocate for patients and families, promoting informed decisionmaking and engagement in care. 

Care Coordination 

  • Coordinate referrals and transitions to ensure timely and efficient care. 
  • Collaborate with interdisciplinary teams to streamline diagnostics, treatments, and followup planning. 

Clinical Support & Navigation 

  • Triage new patient referrals to ensure timely access to services. 
  • Guide patients through the healthcare system, simplifying processes and translating medical information. 

Education & Communication 

  • Provide tailored education on diagnoses, treatments, symptoms, and posttreatment needs. 
  • Facilitate communication between patients, families, and healthcare providers to ensure alignment and understanding. 

Barrier Reduction & Transition Support 

  • Identify obstacles related to literacy or care coordination, and work to remove them. 
  • Support safe transitions of care including survivorship, palliative care, and endoflife planning. 

Assessment & Documentation 

  • Assess patient needs, goals, and preferences and help to integrate them into the plan of care. 
  • Document all encounters and interventions accurately in EPIC. 

Leadership & Quality Improvement 

  • Participate in staff education and contribute to process improvement initiatives aimed at elevating patient experience and care quality. 
  • Uphold all professional, ethical, and legal standards. 
  • Perform other duties as assigned.

Employment Type: OTHER

What Spartanburg Regional Healthcare System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spartanburg Regional Healthcare System

Sourced by ZipRecruiter

Spartanburg Regional Healthcare System is a leader in the healthcare industry, located in Spartanburg, SC, US. As a comprehensive health system, it offers services encompassing everything from wellness, prevention, and care coordination to specific medical treatments for a wide range of diseases and health issues. Spartanburg Regional Healthcare System was founded in 1921 and has since developed a reputation for excellence and innovative care, growing to include six hospitals, 100 medical offices, 8,000 associates and more than 900 medical staff.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Spartanburg, SC, US

Year founded

1921

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