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Client Navigator Jobs (NOW HIRING)

Odyssey House Inc.

Client Navigator

Salt Lake City, UT · On-site

$19 - $25.25/hr

Client Navigator Position Summary The Client Navigator is the single, go-to guide for every prospective client, from the first call or web form to the moment they walk through our doors. Navigators ...

Odyssey House Inc.

Client Navigator

Salt Lake City, UT · On-site

$19 - $25.25/hr

Client Navigator Position Summary The Client Navigator is the single, go-to guide for every prospective client, from the first call or web form to the moment they walk through our doors. Navigators ...

Hillcrest Family Services

Client Navigator

Dubuque, IA · On-site

$18.50 - $24.50/hr

The Client Navigator ensures that patients are informed of potential care options and connect them with appropriate resources. Addition, you will: * Provide clear, client-centered guidance on care ...

Odyssey House Inc.

Client Navigator

Salt Lake City, UT

$19 - $25.25/hr

Description Client Navigator Position Summary The Client Navigator is the single, go-to guide for every prospective client, from the first call or web form to the moment they walk through our doors.

Pyramid Healthcare

Client Navigator

Newport News, VA · On-site

$25/hr

Client Navigator Compensation: Up to $25 per hour, based on experience, education, and other qualifications Employment Status: Full Time Summary Join us in making a difference! As a Client Navigator ...

New

Step Forward

Client Navigator

Cleveland, OH · On-site

$19.25 - $25.25/hr

Purpose of Classification: The purpose of this classification is to assist customers who are seeking information and services through the Home Energy Assistance Program (HEAP), Percentage of Income ...

STEPFORWARD

Client Navigator

Cleveland, OH · On-site

$19.25 - $25.25/hr

Purpose of Classification: The purpose of this classification is to assist customers who are seeking information and services through the Home Energy Assistance Program (HEAP), Percentage of Income ...

Lincoln

Client Navigator - Lvl I

Bronx, NY · On-site

$20.50 - $27/hr

Relays information and messages to appropriate personnel. 8. Maintains coverage of assigned work area at all times. 9. Maintains client confidentiality. 10. Maintains records. 11. Distributes ...

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Client Navigator information

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How much do client navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for client navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a client navigator typically collaborate with other departments to support clients effectively?

Client Navigators often serve as a bridge between clients and various internal teams, such as case managers, healthcare providers, and administrative staff. They coordinate communication, help clarify client needs, and ensure that resources and services are delivered efficiently. Regular meetings and case conferences with other departments are common, enabling Client Navigators to advocate for their clients and facilitate holistic support. This collaborative environment helps ensure that clients receive comprehensive assistance tailored to their unique situations.

What are the key skills and qualifications needed to thrive as a client navigator, and why are they important?

To thrive as a Client Navigator, you need a deep understanding of social services, case management, and resource coordination, often supported by a degree in social work, human services, or a related field. Familiarity with client management databases and referral tracking systems is typically required. Exceptional interpersonal skills, active listening, and cultural competence help build trust and effectively advocate for clients. These competencies are critical for connecting clients with appropriate services and ensuring positive outcomes in complex support environments.

What is the difference between Client Navigator vs Case Manager?

AspectClient NavigatorCase Manager
CredentialsRelevant certifications or training in client advocacyOften requires social work or healthcare-related certifications
Work EnvironmentCommunity organizations, healthcare settings, non-profitsHealthcare facilities, social service agencies, community programs
Employer & IndustryNon-profits, healthcare providers, government agenciesHospitals, clinics, social service agencies
Primary FocusGuiding clients through services, providing resources, advocacyAssessing client needs, coordinating services, case planning

While both roles involve supporting clients, a Client Navigator primarily focuses on guiding clients through available services and advocating on their behalf. A Case Manager, on the other hand, typically assesses client needs, develops case plans, and coordinates comprehensive services. Both roles are essential in healthcare and social services, but they differ in scope and daily responsibilities.

What is a client navigator?

A client navigator is a professional who helps clients access services, resources, and support within healthcare, social services, or community programs. They assess client needs, provide guidance, and coordinate services to ensure clients receive appropriate assistance, often requiring strong communication and organizational skills.

What qualifications do you need to be a client navigator?

To become a client navigator, candidates typically need a high school diploma or equivalent, with some roles preferring post-secondary education in social work, healthcare, or related fields. Strong communication, interpersonal skills, and knowledge of community resources are essential, and experience in customer service or case management can be beneficial. Certifications such as CPR or specific training in case management may also be required depending on the employer.
More about Client Navigator jobs

What cities are hiring for Client Navigator jobs?

Cities with the most Client Navigator job openings:

What states have the most Client Navigator jobs?

States with the most job openings for Client Navigator jobs include:

What are popular job titles related to Client Navigator jobs?

For Client Navigator jobs, the most frequently searched job titles are:

Client Navigator jobs near you
Infographic showing various Client Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Client Navigator

Salt Lake City, UT • On-site

Odyssey House Inc.
See more jobs at Odyssey House Inc.external

$19 - $25.25/hr

Full-time

Re-posted 7 days ago

Job description

Client Navigator
Position Summary
The Client Navigator is the single, go-to guide for every prospective client, from the first call or web
form to the moment they walk through our doors. Navigators triage needs, verify funding, remove
barriers, and coordinate scheduling and transportation, and document each step in Zendesk,
Monday.com, and Best Notes.
This role ensures that every person receives one client, one guide, one outcome, regardless of program
type (Adult RTC, Youth RTC, Parents-with-Children, Mental Health, or Outpatient). Navigators work in
close partnership with Business Development Specialists, Schedulers, Drivers, and Supervisors to make
entry into care seamless and person-centered.
Compensation: 24/hr
Key Responsibilities
1 - Client Engagement & Relationship Management
  • Contact all new leads within 15 business hours via preferred

communication channel.
  • Use warm, validating language consistent with Odyssey's trauma-

informed scripts.
  • Maintain engagement until the client is enrolled, declines, or is

formally closed.
2 - Assessment & Eligibility Verification
  • Conduct phone-based screenings, funding checks, and priority

scoring.
  • Gather and verify documents (Medicaid, VOB, ID, residency, custody,

immunizations, etc.) using program-specific checklists.
  • Document funding status and pursue coverage solutions per Funding

Guardrails procedure.
3 - Scheduling & Coordination
  • Schedule intakes, medical clearances, and transportation through

Monday.com.
  • Launch Driver or Business Development Specialist tasks with clear

notes and deadlines.
  • Track real-time bed or slot availability and move clients forward the

moment space opens.
4 - Documentation & Data Integrity
  • Log all client interactions in Zendesk and copy concise, objective

summaries into BESTNotes within 24 hours.
  • Maintain current statuses, next-contact dates, and outcome notes in

the Navigator Tracker board.
  • Audit personal caseloads weekly for accuracy and completion.

5 - Collaboration & Warm Handoffs
  • Introduce Drivers or Business Development Specialists in the same

message thread for continuity.
  • Confirm completion of delegated tasks within 24 hours.
  • Provide timely updates to referral partners and courts while

maintaining confidentiality.
6 - Field Support & Flexibility
  • When assigned by a Supervisor, support limited field tasks (e.g.,

document drop-offs, ID collection) with a Business Development
Specialist.
  • Provide coverage for Scheduler, Driver, or call-queue duties during

low-volume periods or absences.
Routine Calendar of Duties
Daily
  • Check Zendesk, voicemail, and text queues by 9 a.m. and 2 p.m.
  • Make first contact with all new leads and update Monday.com.
  • Complete Best Notes documentation before shift end.
  • Attend morning huddle to review caseload and barriers.
  • Confirm next-day intakes, transportation, and medical clearances.

Weekly
  • Provide case updates to Supervisor on all open clients.
  • Audit at least four charts for documentation completeness.
  • Participate in one case conference with Business Development, Drivers, and Schedulers.
  • Re-engage stalled leads or submit for Supervisor closure review.

Monthly
  • Pull personal KPI report (response time, conversion rate, documentation compliance).
  • Present two process-improvement ideas at team meeting.
  • Shadow one program group (RTC, PwC, MH, or OP) for fluency.
  • Assist Supervisor in compiling monthly admissions summary for leadership.

Qualifications & Skills
? Minimum one year in admissions, behavioral health, case management, or customer-service
role.
? Strong verbal and written communication; skilled at de-escalation and rapport-building.
? Knowledge of SUD/MH terminology, family systems, and program eligibility requirements.
? Proficiency with Microsoft Office or Google Workspace and comfort using Zendesk,
Monday.com, and BestNotes.
? Valid driver's license and reliable transportation for occasional field assignments.
? Bilingual (Spanish/English) or other high-need language preferred.
Work Environment & Expectations
? 40 hours per week onsite at the Admissions office; no remote shifts.
? Core schedule: Monday-Friday, 9 a.m.-5 p.m., with flexibility for high-acuity or evening intakes.
? Daily collaboration with Navigators, Business Development Specialists, Drivers, Schedulers, and
Supervisors.
? Expected to meet documentation timeframes, attend huddles, and model trauma-informed,
culturally responsive communication.
Requirements
All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.
Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.
Pre-Employment Requirements:
Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver's license.
EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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