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Customer Navigator Jobs (NOW HIRING)

Ryzen

Customer Navigator

Palo Alto, CA

$23.50 - $32/hr

Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at Hospital and Clinics. They provide customers ...

University of Kentucky

Navigator/UKHC

Lexington, KY · On-site

$43K - $71K/yr

The navigator will also promote customer satisfaction among patient families, referring providers, and practices and maintain positive relationships within UKHC. Skills / Knowledge / Abilities Use of ...

University of Kentucky

Navigator/UKHC

Lexington, KY · On-site

$43K - $71K/yr

Posting Details Job Title Navigator/UKHC Requisition Number RE55607 Working Title Medical Case ... Excellent communication and customer service skills. Knowledge of and experience working with ...

JVS Boston

Career Navigator

Boston, MA · On-site

$21.50 - $28.25/hr

The Workforce Innovation and Opportunity Act (WIOA) Career Navigator delivers innovative, customer-focused, and technology-driven career services to job seekers through the MassHire Downtown Boston ...

NKC Health

Nurse Navigator

Kansas City, MO · On-site

Summary The nurse navigator will handle all new incoming referrals for the cancer center. They will ... excellent customer service and organizational skills Other Basic computer skills. License/Cert ...

Odyssey House Inc.

Client Navigator

Salt Lake City, UT · On-site

$19 - $25.25/hr

Navigators triage needs, verify funding, remove barriers, and coordinate scheduling and ... Minimum one year in admissions, behavioral health, case management, or customer-service role.

Odyssey House Inc.

Client Navigator

Salt Lake City, UT · On-site

$19 - $25.25/hr

Navigators triage needs, verify funding, remove barriers, and coordinate scheduling and ... Minimum one year in admissions, behavioral health, case management, or customer-service role.

NKC Health

Summary The nurse navigator will handle all new incoming referrals for the cancer center. They will ... excellent customer service and organizational skills Other Basic computer skills. License/Cert ...

Odyssey House Inc.

Client Navigator

Salt Lake City, UT · On-site

$19 - $25.25/hr

Navigators triage needs, verify funding, remove barriers, and coordinate scheduling and ... Minimum one year in admissions, behavioral health, case management, or customer-service role.

LaSante Health Center

Medicaid Navigator

Brooklyn, NY · On-site

$20.75 - $27.50/hr

Medicaid Navigator LaSante Health Center is seeking a Medicaid Navigator to help patients access ... Strong communication and customer service skills. * Comfortable using computers and EHR systems.

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Customer Navigator information

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$33

How much do customer navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a customer navigator?

Customer Navigators are professionals who guide customers through complex processes, helping them understand products, services, or systems offered by a company. Their primary role is to provide personalized support, address customer concerns, and ensure a smooth and satisfactory experience from initial contact to resolution. Customer Navigators often serve as the main point of contact, coordinating with different departments to address customer needs efficiently. They are common in industries like healthcare, insurance, and technology, where customer journeys can be confusing or overwhelming.

What are the key skills and qualifications needed to thrive as a customer navigator?

To thrive as a Customer Navigator, you need excellent problem-solving skills, a customer-focused mindset, and a background in customer service or support. Familiarity with CRM software, helpdesk platforms, and knowledge management systems is typically required. Outstanding communication, patience, and active listening skills help build trust and resolve issues efficiently. These abilities are vital for ensuring customer satisfaction, fostering loyalty, and effectively guiding clients through their journey.

How does a customer navigator typically collaborate with other departments to resolve customer issues?

Customer Navigators often serve as a liaison between customers and various internal teams, such as technical support, sales, and product management. They coordinate with these departments to ensure customer concerns are thoroughly addressed and solutions are provided in a timely manner. This role requires strong communication and organizational skills, as Customer Navigators must accurately relay customer feedback, track ongoing cases, and ensure that cross-functional teams remain aligned throughout the resolution process. Successful collaboration helps build customer trust and improves overall service quality.

What cities are hiring for Customer Navigator jobs?

Cities with the most Customer Navigator job openings:

What states have the most Customer Navigator jobs?

States with the most job openings for Customer Navigator jobs include:

What are popular job titles related to Customer Navigator jobs?

For Customer Navigator jobs, the most frequently searched job titles are:

Customer Navigator jobs near you

Customer Navigator

Palo Alto, CA

Ryzen
See more jobs at Ryzenexternal

$23.50 - $32/hr

Full-time

Re-posted 8 days ago

Job description

A Brief Overview:
This career ladder consists of three levels. Levels are distinguished based on the complexity of the work, level of supervision received, and the degree of autonomy. Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at Hospital and Clinics. They provide customers, patients (and their families and visitors) with a personal connection to the hospital by offering amenities and assistance. Customer Navigator responsibilities may include, but are not limited to, scheduling and managing appointments, asking questions and gaining access to services and organizations, greeting patients, navigation assistance, responding to patient complaints, providing guidance to five (5) or more volunteers, and providing assistance to families.
What you will do
Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
C-I-CARE
Executes world-class practices of service and patient care in support of C-I-CARE standards.
Uses C-I-CARE templates and the following components for all communication with patients and staff.
Acts as non-clinical liaison/concierge/navigator for referred patient in any way the patient needs before, during, or after an encounter with a medical facility.
Approaches and greets patients, their families, and visitors entering the hospital and clinics; provides clear and concise verbal and written instructions; offers them assistance in locating services, facilities or patients, verifies/confirms time and place of patient appointments, provides directions and/or escorts guests to their eventual destination, etc., to ensure their needs are met; contacts an interpreter/translator for guests who are not proficient in English; refers guests to Patient or Guest Representatives as appropriate for more in-depth assistance.
Assists with transportation of guests to and from the hospital and other SHC clinics by providing them with information about campus shuttles
Communicates patient and guest concerns to appropriate department for facilitation, and record summary when applicable.
Facilitates scheduling of physician appointments and care during in-patient and out-patient stays for key individual and assists in navigating the Stanford healthcare system.
Provides practical assistance and emotional support to patients, families, and staff as needed. Maintains sensitivity and confidentiality in all aspects of guest interaction.