Client Navigator Jobs in Texas (NOW HIRING)

CLIENT NAVIGATOR

The Charlie Center is a non-profit community navigation and hospitality center serving individuals experiencing homelessness in North Austin. We meet physical and healthcare needs through hospitality and navigation services to help individuals experiencing homelessness take their next step toward permanent housing. The Charlie Center serves every person with compassion and excellence, taking a process-driven, holistic approach to help individuals navigate from homeless to housed.

The Navigator is an integral member of The Charlie Center Navigation Team. The Navigator provides direct client support, case management, resource coordination, transportation assistance, and data entry services for individuals experiencing homelessness. This position helps clients access benefits, healthcare, identification documents, housing opportunities, and community resources while ensuring accurate documentation and exceptional client care. The Navigator balances efficiency with compassion, helping clients make meaningful progress toward stability and permanent housing.

This is a part-time position (no more than 20 hours per week) reporting to the Executive Director. Due to the nature and requirements of the position, the Navigator role will be hybrid; combining home office, mobile, Tuesdays, Wednesdays, and Thursdays onsite at The Charlie Center located at 12675 Research Blvd, Austin, TX 78759. Onsite hours are 9am-3:30pm Tuesday-Thursday. Holidays that fall on Tuesday - Thursday may be required.

• Conduct client intake and enrollment processes as needed
• Perform case management services and maintain accurate client records
• Assist clients with:
• SNAP enrollment and follow-up
• MAP applications and renewals
• Housing paperwork and housing applications
• SSI application support
• Procurement of birth certificates, Social Security cards, and other vital documents
• Become Coordinated Assessment (CA) trained and perform CAs as needed
• Distribute bus passes through HMIS according to program guidelines
• Assist clients with resource navigation and problem-solving needs

• Maintain an active HMIS/CLARITY license and ensure accurate data entry
• Utilize HMIS/CLARITY to document services and maintain quality records
• Use Trello and other organizational systems proficiently and accurately
• Receive feedback regarding documentation and make appropriate improvements to ensure data quality
• Maintain organized and complete client files

• Assist with transportation services for clients, including DPS trips and other essential client appointments
• Assist clients with housing interviews, Community First! interviews, move-ins, and other client-related needs as assigned
• Track and report work-related mileage according to organizational policy

• Maintain strong communication with the Navigation Team, including email correspondence and case coordination
• Learn about and adapt to changes within partner agencies and benefit programs including SNAP, MAP, housing programs, and other community resources
• Assist with training and supporting volunteer navigators
• Collaborate with staff, volunteers, and community partners to ensure excellent client outcomes
• Attend all Team Meetings
• Attend assigned community partner meetings, and represent TCC with excellence

• Commitment to serving those experiencing homelessness and personal alignment with TCC's vision, mission, core values, and goals
• Commitment to embodying TCC's Four C's Culture – Comfort, Care, Connection, and Community
• Advocate for individuals experiencing homelessness and the working poor
• Bilingual English/Spanish beneficial 
• Strong organizational and time management skills
• Proficient knowledge of Google Suite, email communication, and database management
• Ability to learn and utilize HMIS, Clarity, Trello, and other case management platforms
• Excellent and professional written and verbal communication skills
• Ability to work joyfully and connect with diverse populations
• Demonstrates integrity and strives for excellence in their work
• A collaborative spirit and ability to work well independently and as part of a team
• Ability to manage multiple priorities in a fast-paced and noisy environment
• Must have a valid driver's license and reliable transportation

• Ability to move about The Charlie Center and community partner locations
• Ability to use your personal vehicle to transport clients as assigned
• Ability to work onsite at The Charlie Center and offsite in the community
• Ability to occasionally lift up to 40 pounds

Goals

• Provide exceptional navigation services that move clients toward stability and housing
• Maintain 95%+ HMIS data quality and timely documentation.
• Increase efficiency while ensuring every client feels cared for and respected.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Duties, responsibilities, and activities may change at any time, with or without notice, to meet the needs of the organization.

The Charlie Center is committed to creating and maintaining a diverse, equitable, and inclusive workplace and is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs. The Charlie Center does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.