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Client Navigator Jobs in Texas (NOW HIRING)

Houston Methodist

Nurse Navigator

The Woodlands, TX

Structural Heart Program At Houston Methodist, the Nurse Navigator position is responsible for serving as an expert population-specific clinician, patient/client advocate and assisting population ...

Diana Health

Care Navigator (Full-Time)

Beaumont, TX · On-site

$20 - $25.50/hr

Care Navigator (Full-Time) Beaumont, TX, USA Diana Health is a high-growth network of modern women ... on client needs and preferences * Help to identify and implement changes as necessary ...

Prism Health North Texas

Financial Navigator

Dallas, TX · On-site

The Financial Navigator manages eligibility and insurance verification for patients. The Financial ... Ability to make decisions related to appropriate client care. * Ability to effectively communicate ...

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Client Navigator information

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$12

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$31

How much do client navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for client navigator in Texas is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.27 per hour, depending on experience, location, and employer.

How does a client navigator typically collaborate with other departments to support clients effectively?

Client Navigators often serve as a bridge between clients and various internal teams, such as case managers, healthcare providers, and administrative staff. They coordinate communication, help clarify client needs, and ensure that resources and services are delivered efficiently. Regular meetings and case conferences with other departments are common, enabling Client Navigators to advocate for their clients and facilitate holistic support. This collaborative environment helps ensure that clients receive comprehensive assistance tailored to their unique situations.

What are the key skills and qualifications needed to thrive as a client navigator, and why are they important?

To thrive as a Client Navigator, you need a deep understanding of social services, case management, and resource coordination, often supported by a degree in social work, human services, or a related field. Familiarity with client management databases and referral tracking systems is typically required. Exceptional interpersonal skills, active listening, and cultural competence help build trust and effectively advocate for clients. These competencies are critical for connecting clients with appropriate services and ensuring positive outcomes in complex support environments.

What is the difference between Client Navigator vs Case Manager?

AspectClient NavigatorCase Manager
CredentialsRelevant certifications or training in client advocacyOften requires social work or healthcare-related certifications
Work EnvironmentCommunity organizations, healthcare settings, non-profitsHealthcare facilities, social service agencies, community programs
Employer & IndustryNon-profits, healthcare providers, government agenciesHospitals, clinics, social service agencies
Primary FocusGuiding clients through services, providing resources, advocacyAssessing client needs, coordinating services, case planning

While both roles involve supporting clients, a Client Navigator primarily focuses on guiding clients through available services and advocating on their behalf. A Case Manager, on the other hand, typically assesses client needs, develops case plans, and coordinates comprehensive services. Both roles are essential in healthcare and social services, but they differ in scope and daily responsibilities.

What is a client navigator?

A client navigator is a professional who helps clients access services, resources, and support within healthcare, social services, or community programs. They assess client needs, provide guidance, and coordinate services to ensure clients receive appropriate assistance, often requiring strong communication and organizational skills.

What qualifications do you need to be a client navigator?

To become a client navigator, candidates typically need a high school diploma or equivalent, with some roles preferring post-secondary education in social work, healthcare, or related fields. Strong communication, interpersonal skills, and knowledge of community resources are essential, and experience in customer service or case management can be beneficial. Certifications such as CPR or specific training in case management may also be required depending on the employer.
Client Navigator jobs near you
Infographic showing various Client Navigator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $44,407 per year, or $21.3 per hour.

Resource Navigator (Bilingual)

Fort Worth, TX • On-site

ACH Child and Family Services
51 - 200 employees
Learn more about ACH Child and Family Servicesexternal

$19 - $25/hr

Full-time

Re-posted 19 days ago

ACH Child and Family Services rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Position Function:
To support and serve youth and their families by providing and coordinating service and system navigation to meet the identified needs. The Resource Navigator will respond to all referrals in a timely manner. The Resource Navigator provides a strengths and needs assessment and connects youth and family to needed services in the community through an ongoing developing understanding of state and federal service offerings. The job requires sensitivity to the service population's cultural and socioeconomic characteristics and direct collaboration with other organization personnel in an off-campus site.
Education Requirements:
A bachelor's degree in social work, psychology or related human services field from an accredited college or university is preferred. An additional year of experience working with families and youth in case management/service coordination may be substituted for a year of college (30 hours) to secure a bachelor's degree. Bilingual skills strongly preferred.
Experience Requirements:
The position requires one year of case management or involvement in connecting families in federal or state service navigation such as WIC, TANF or regulated service system. Understanding of crisis intervention and trauma informed care interventions, good verbal and written communication skills are required. Possess a working knowledge of basic computer skills.
Functional Requirements:
Requirements include providing expedient and ongoing assessment, service navigation, case management, and transition planning for all assigned families. Maintain accurate and timely documentation of services for all assigned clients. Prepare and submit all required documentation, reports, and statistical data in a timely manner. Follow policies and procedures of ACH and represent the agency in a positive and professional manner in any co-located service agency location. Coordinate the collaboration of referral agencies, family members, and other support systems to meet the needs of the family. Effectively communicate with any agencies associated with the referral agencies complying with HIPAA and law. This position provides on-call support for Safe Place®.
Working Conditions:
Exposure to children/youth with behavior problems, including possible physical aggression. Exposure to illness and blood. This position offices in shared spaces within other agencies, requiring sensitivity to other agencies' procedures and policies.
Exposure to Confidential Information:
Maintain confidentiality and follow policies related to HIPAA and control of client information and any personnel records.
Key Expectations/Responsibilities:
Programming:
  • Collaborate on a team of co-located service providers to address family's needs.
  • Utilize expertise and awareness of state and federal services.
  • Partner with state and federal funded entities to connect families to services with up to the date information on access and qualifications and establish formal Memoranda of Understanding between them and ACH.
  • Collaborate with families utilizing a strengths and needs assessment to help identify family's areas of resilience and areas of challenge.
  • Maintain effective engagement strategies to establish participation of program participants in needed service acquisition.
  • Provide families the opportunity to identify and address their own needs and ideas of how to overcome identified challenges.
  • Facilitate and document assessment and service planning for all assigned program participants.
  • Complete all documentation in a timely manner.
  • Document and assess program participant progress in database.
  • Provide skills training and/or support groups,
  • Provide crisis response when necessary, assessing for safety and needed intervention.
  • Offer services after normal business hours, on holidays and during assigned on call rotation.
  • Participate in ongoing training and supervision to develop identified skills that meet strategic goals, contractual obligations, professional growth, and individual targets.
  • Participate in staff meetings to share resources to aid other staff in meeting the needs of families in fulfilling the mission and vision of ACH.
  • Provide support to families in developing discharge and aftercare planning.

Community Relations
  • Collaborate with other service providers and community organizations to share and provide information.
  • Represent ACH in a professional and positive manner.
  • Demonstrate awareness of community issues and priorities.

Documentation and Reporting
  • Maintain up-to-date case records.
  • Develop and document strengths and needs assessment.
  • Provide regular case management services for each assigned program participant.
  • Documentation of case progress notes.
  • Communication and coordination of needs for each client.
  • Assist in development of program related forms and measurement tools.
  • Complete a discharge and aftercare plan for each program participant.

Work Behaviors
  • Support and uphold the policies and procedures of ACH at all times.
  • Maintain a positive morale.
  • Ensure quality services are provided and professional standards maintained.
  • Maintain an attitude of family, youth and community advocacy.
  • Work harmoniously with co-workers to generate a productive and constructive environment.
  • Ensure that work time is utilized fully and effectively to maximize productivity.
  • Adapt to changing assignments/priorities as needed to support youth, families and the agency.

Other Duties Assigned
  • Participate in team staffing meetings when necessary.
  • Participate in designated agency or community meetings or training.
  • Complete training and certifications as required.
  • Assist with other ACH activities as assigned.

Requirements
Education Requirements:
A bachelor's degree in social work, psychology or related human services field from an accredited college or university is preferred. An additional year of experience working with families and youth in case management/service coordination may be substituted for a year of college (30 hours) to secure a bachelor's degree. Bilingual skills strongly preferred.
Experience Requirements:
The position requires one year of case management or involvement in connecting families in federal or state service navigation such as WIC, TANF or regulated service system. Understanding of crisis intervention and trauma informed care interventions, good verbal and written communication skills are required. Possess a working knowledge of basic computer skills.

What ACH Child and Family Services employees say

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Hours and flexibility

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