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Client Navigator Jobs (NOW HIRING)

NYC Health Hospitals

Client Navigator - Lvl I

Manhattan, NY · On-site

$21.75 - $28.75/hr

Relays information and messages to appropriate personnel. 8. Maintains coverage of assigned work area at all times. 9. Maintains client confidentiality. 10. Maintains records. 11. Distributes ...

GMHC

Client Experience Navigator

Manhattan, NY · On-site

$21.75 - $28.75/hr

Client Experience Navigator New York, NY ( • Reception Services Job Type Part-time Description ThePart-Time Client Experience Navigator(Navigator) will greet and welcome everyone who comes to GMHC.

GMHC

Client Experience Navigator

Manhattan, NY

$21/hr

Description The Part-Time Client Experience Navigator ( Navigator ) will greet and welcome everyone who comes to GMHC. The Navigator will have exceptional conflict resolution skills, a calm demeanor ...

hr360

Overnight Client Safety Navigator - WRA

San Mateo, CA · On-site

$22.50 - $29.75/hr

The Overnight Client Safety Navigator is a member of an interdisciplinary team who maintains and assesses the safety and security of the program and its residents while providing a supportive ...

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$50K - $56K/yr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that ... The Client Software team is responsible for guiding our broker clients through key moments of their ...

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Client Navigator information

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How much do client navigator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for client navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a client navigator typically collaborate with other departments to support clients effectively?

Client Navigators often serve as a bridge between clients and various internal teams, such as case managers, healthcare providers, and administrative staff. They coordinate communication, help clarify client needs, and ensure that resources and services are delivered efficiently. Regular meetings and case conferences with other departments are common, enabling Client Navigators to advocate for their clients and facilitate holistic support. This collaborative environment helps ensure that clients receive comprehensive assistance tailored to their unique situations.

What are the key skills and qualifications needed to thrive as a client navigator, and why are they important?

To thrive as a Client Navigator, you need a deep understanding of social services, case management, and resource coordination, often supported by a degree in social work, human services, or a related field. Familiarity with client management databases and referral tracking systems is typically required. Exceptional interpersonal skills, active listening, and cultural competence help build trust and effectively advocate for clients. These competencies are critical for connecting clients with appropriate services and ensuring positive outcomes in complex support environments.

What is the difference between Client Navigator vs Case Manager?

AspectClient NavigatorCase Manager
CredentialsRelevant certifications or training in client advocacyOften requires social work or healthcare-related certifications
Work EnvironmentCommunity organizations, healthcare settings, non-profitsHealthcare facilities, social service agencies, community programs
Employer & IndustryNon-profits, healthcare providers, government agenciesHospitals, clinics, social service agencies
Primary FocusGuiding clients through services, providing resources, advocacyAssessing client needs, coordinating services, case planning

While both roles involve supporting clients, a Client Navigator primarily focuses on guiding clients through available services and advocating on their behalf. A Case Manager, on the other hand, typically assesses client needs, develops case plans, and coordinates comprehensive services. Both roles are essential in healthcare and social services, but they differ in scope and daily responsibilities.

What is a client navigator?

A client navigator is a professional who helps clients access services, resources, and support within healthcare, social services, or community programs. They assess client needs, provide guidance, and coordinate services to ensure clients receive appropriate assistance, often requiring strong communication and organizational skills.

What qualifications do you need to be a client navigator?

To become a client navigator, candidates typically need a high school diploma or equivalent, with some roles preferring post-secondary education in social work, healthcare, or related fields. Strong communication, interpersonal skills, and knowledge of community resources are essential, and experience in customer service or case management can be beneficial. Certifications such as CPR or specific training in case management may also be required depending on the employer.
More about Client Navigator jobs

What cities are hiring for Client Navigator jobs?

Cities with the most Client Navigator job openings:

What states have the most Client Navigator jobs?

States with the most job openings for Client Navigator jobs include:

What are popular job titles related to Client Navigator jobs?

For Client Navigator jobs, the most frequently searched job titles are:

Client Navigator jobs near you
Infographic showing various Client Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Client Navigator - Lvl I

Manhattan, NY • On-site

NYC Health Hospitals
Health Care and Social Assistance • 1 - 5K employees
Learn more about NYC Health Hospitalsexternal

$21.75 - $28.75/hr

Other

Medical, Retirement, PTO

Re-posted 23 days ago

NYC Health + Hospitals rating

7.3

Company rating: 7.3 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

Job description

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
9:00 A.M - 5:00 P.M
35 Weekly Hours
Duties & Responsibilities
Purpose of Position:
Under supervision, with some latitude for independent initiative and judgement, performs tasks related to inquiries by the general public and facilitates the flow of clients. Primary duties include interaction with clients, providing information, and explaining applicable rules, regulations, policies and procedures. Performs related tasks.
Examples of Typical Tasks:
1. Greets clients and identifies services required to facilitate their flow throughout the health care setting.
2. Directs clients to appropriate personnel or area.
3. Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
4. Provides clear and accurate answers to questions regarding services provided at the health care setting.
5. Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
6. Maintains wheel chair availability at all times.
7. Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
8. Maintains coverage of assigned work area at all times.
9. Maintains client confidentiality.
10. Maintains records.
11. Distributes informational materials and surveys.
12. May distribute visitor passes and answer questions regarding patients' status in accordance with policies and procedures established by the health care setting.
13. May explain policies and procedures to clients.
14. May retrieve information from computer system or staff.
15. May file, type, use personnel computers, and answer phones.
16. May escort clients.
17. May provide interpreting services for clients with visual, auditory or limited English proficiency needs.
Minimum Qualifications
1. High school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization; and
2. One (1) year of full-time customer service experience.
3. Bachelor's Degree from an accredited college or university may be substituted for one (1) year of experience. However, successful completion of NYC Health + Hospitals customer service training program within ninety (90) days of appointment is required.
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:

  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • Loan Forgiveness Programs for eligible employees
  • College tuition discounts and professional development opportunities
  • College Savings Program
  • Union Benefits for eligible titles
  • Multiple employee discounts programs
  • Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

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