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Client Navigator Jobs (NOW HIRING)

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$50K - $56K/yr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that ... The Client Software team is responsible for guiding our broker clients through key moments of their ...

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$18 - $24/hr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that ... The Client Software team is responsible for guiding our broker clients through key moments of their ...

CareerPaths NW

Employee Navigator Specialist

Tacoma, WA · On-site

$65K - $75K/yr

Tacoma, WA Our client is a well-established regional Benefits Agency specializing in Fully Funded ... Oversee and manage benefits administration within Employee Navigator for multiple clients and ...

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Client Navigator information

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How much do client navigator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for client navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a client navigator typically collaborate with other departments to support clients effectively?

Client Navigators often serve as a bridge between clients and various internal teams, such as case managers, healthcare providers, and administrative staff. They coordinate communication, help clarify client needs, and ensure that resources and services are delivered efficiently. Regular meetings and case conferences with other departments are common, enabling Client Navigators to advocate for their clients and facilitate holistic support. This collaborative environment helps ensure that clients receive comprehensive assistance tailored to their unique situations.

What are the key skills and qualifications needed to thrive as a client navigator, and why are they important?

To thrive as a Client Navigator, you need a deep understanding of social services, case management, and resource coordination, often supported by a degree in social work, human services, or a related field. Familiarity with client management databases and referral tracking systems is typically required. Exceptional interpersonal skills, active listening, and cultural competence help build trust and effectively advocate for clients. These competencies are critical for connecting clients with appropriate services and ensuring positive outcomes in complex support environments.

What is the difference between Client Navigator vs Case Manager?

AspectClient NavigatorCase Manager
CredentialsRelevant certifications or training in client advocacyOften requires social work or healthcare-related certifications
Work EnvironmentCommunity organizations, healthcare settings, non-profitsHealthcare facilities, social service agencies, community programs
Employer & IndustryNon-profits, healthcare providers, government agenciesHospitals, clinics, social service agencies
Primary FocusGuiding clients through services, providing resources, advocacyAssessing client needs, coordinating services, case planning

While both roles involve supporting clients, a Client Navigator primarily focuses on guiding clients through available services and advocating on their behalf. A Case Manager, on the other hand, typically assesses client needs, develops case plans, and coordinates comprehensive services. Both roles are essential in healthcare and social services, but they differ in scope and daily responsibilities.

What is a client navigator?

A client navigator is a professional who helps clients access services, resources, and support within healthcare, social services, or community programs. They assess client needs, provide guidance, and coordinate services to ensure clients receive appropriate assistance, often requiring strong communication and organizational skills.

What qualifications do you need to be a client navigator?

To become a client navigator, candidates typically need a high school diploma or equivalent, with some roles preferring post-secondary education in social work, healthcare, or related fields. Strong communication, interpersonal skills, and knowledge of community resources are essential, and experience in customer service or case management can be beneficial. Certifications such as CPR or specific training in case management may also be required depending on the employer.
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Cities with the most Client Navigator job openings:

What states have the most Client Navigator jobs?

States with the most job openings for Client Navigator jobs include:

What are popular job titles related to Client Navigator jobs?

For Client Navigator jobs, the most frequently searched job titles are:

Client Navigator jobs near you
Infographic showing various Client Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Client Support Specialist

Salt Lake City, UT • On-site

Employee Navigator
Software Development • 11 - 50 employees
Learn more about Employee Navigatorexternal

$50K - $56K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

About Employee Navigator
Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks. As the leading broker-focused platform we serve more than 180,000 companies and over 14 million employees around the country. We're also honored to have been named a Washington Post Top Workplace for six consecutive years.
About the Role
The Client Support Specialist will deliver a world-class experience to our customers. The Client Support team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You'll be directly responsible for the experience of thousands of customers on Employee Navigator.
*Please note: This is an onsite role five days a week*
Responsibilities
  • Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
  • Leverage deep understanding of Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
  • Provide the first line of support for our customer base via email, phone or our support forum
  • Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
  • Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
  • Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
  • Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
  • Conduct webinar training sessions
  • Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Qualifications:
  • 3+ years of experience in a client facing environment, with proven ability to produce positive results
  • Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Expertly address challenging questions while providing answers that are quick and easy to understand
  • Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
  • Be a motivated problem solver who can accurately document and communicate issues
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • Bachelors Degree OR equivalent years of experience
Bonus Points:
  • Experience with benefits administration, insurance, or payroll

This posted base salary range represents the company's good-faith estimate of the salary at the time of posting. The actual pay may vary based on factors such as the candidate's experience, skills, qualifications, and location, as well as internal equity.
We offer a comprehensive benefits package designed to support our employees' professional growth and personal well-being. Our benefits include paid time off, Volunteer Time Off, 401(k) with company match, medical, dental, and vision insurance, disability coverage, educational reimbursements, and paid parental leave. To learn more about our benefits, visit our careers page.
Employee Navigator does not discriminate based on race, religion, sex, sexual orientation, age, disability, or any other protected characteristic under applicable law.
Client Support pay range
$50,000-$56,000 USD

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