Customer Navigator Jobs in Colorado (NOW HIRING)

About the Role:

The Care Navigator ("Navigator") is an integral member of Community Reach Center's Aware ("Division") Division. The Navigator provides navigation and support services to consumers through integrated behavioral healthcare services. The Navigator will utilize Case Management and Care Coordination Model that navigates the use of basic community resources as well as connecting consumers to needed resources through referring, linking, and advocating. Additionally, the Navigator will have other duties and responsibilities as determined from time to time by the Program Manager.

Essential Functions: 

• Ensures all relevant documentation and procedures are followed completely by all persons entering the Drop-In Center along with ensure all CRC information is updated for drop-in center hours, locations, groups, and classes.
• Complete, organize and fill periodic updates of member information in a timely manner.
• Collect and enter data in specified locations and as required by CRC and data entry standards, including food pantry, meals, outings/events/ and other services.
• Facilitate or co-facilitate groups, discussions, or one-on-one services, and ensure that service data is completed and submitted accurately and timely while maintaining confidentiality of consumer records.
• Answer phones and connects callers to needed information or other employees, including taking and delivering phone messages.
• Provides customer service approach to consumers receive welcome and direct visitors and members to needed resources within the community and navigates said resources until consumer can maintain independently, acts as a liaison when necessary.
• Enter new members into our EHR, Credible, and keep insurance updated; assist members with paperwork, general questions, sign in and outs, etc.
• Keep greeters table and bulletin board organized and updated daily with current and/or relevant information.
• Cross train other staff to improve efficiency and effectiveness of service delivery.

Core Competencies:

• Flexibility and Adaptability: Demonstrates the ability to adjust to changing circumstances, priorities and new challenges while remaining effective and productive. Has a willingness to learn new skills and technologies. Can handle shifts in work arrangements, evolving company strategies, and unexpected problems with a positive attitude.
• Reliability and Commitment: Demonstrates consistency and follow-through on assignments, meeting deadlines, and quality of work. Arrives on time, is prepared for meetings, communicates issues promptly, and takes responsibility for their actions by admitting and correcting mistakes. Shows commitment by being present, engaged and consistently putting forth their best effort to achieve goals.
• Communication: Demonstrates the ability to convey and receive information clearly, concisely, and in the appropriate context. Has the knowledge and skills to convey information accurately, effectively, and appropriately in various professional situations.
• Learning and Self-Development: Proactively improving one's knowledge and skills by continuously learning, understanding personal strengths and weaknesses, identifying areas for growth, seeking feedback, and building professional relationships.
• Performance and KPI Alignment: Demonstrates accountability for role expectations by understanding and consistently working toward key performance indicators (KPIs) that have been provided by their manager and/or Human Resources. Uses KPIs to prioritize daily work, track progress, and measure outcomes over time (e.g., productivity, quality, timeliness, attendance, customer/service expectations, or other role-specific targets). Communicates proactively about barriers that may impact KPI performance, seeks clarification when expectations are unclear, and partners with leadership to develop action steps that support improvement and sustained results.
• Code of Conduct and Employee Handbook Compliance and policy and procedures (Emotional Intelligence): Demonstrates professionalism and integrity by understanding and consistently adhering to the organization's Code of Conduct and Employee Handbook expectations. Follows workplace policies and procedures (e.g., confidentiality, respectful workplace standards, safety requirements, timekeeping, appropriate use of technology, and ethical decision-making). Seeks guidance when unsure about a policy, completes required training as assigned, and promptly reports concerns through appropriate channels. Represents the organization appropriately in interactions with coworkers, clients/customers, and community partners, maintaining conduct that supports a safe, respectful, and accountable workplace culture. The ability to self0regulate and recognize the effects of your behavior on others.

Qualifications:

• Requires Bachelor's Degree in Health Management, Business Administration or another related field
• 1+ years of experience in a similar management role is required
• Communication, organization, time management and clinical skills.
• Bilingual Spanish preferred

Schedule:

On-site position; rotating work schedule of Mon-Fri and Tue-Sat. Work is performed in a sometimes fast-paced, member-facing milieu. Primary duties include welcoming and registering new members, orienting them to programming, and completing and submitting documentation in EHR.

Pay Information:

$24-$27/hr

Application Deadline:

Accepting applications on an ongoing basis