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Customer Manager Jobs in Portland, OR (NOW HIRING)

Made In Oregon

Customer Service Rep

Portland, OR · On-site

$20/hr

Basic computer proficiency including familiarity with customer management software. * Ability to handle multiple tasks and work in a fast-paced environment. Preferred Qualifications: * Experience ...

Open Point

Senior Customer Success Manager

Vancouver, WA · Remote

$120K/yr

Role Overview As a Senior Customer Success Manager, you will serve as the strategic partner to our most valued clients across North America. You will own retention and renewals, identify and qualify ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Intel

Ethernet Customer Program Manager

Hillsboro, OR · On-site

$160K - $227K/yr

Apply knowledge of customer gaps, needs, and required usages to drive teams toward delivering high-ROI products * Advise and mentor project and program management teams, providing guidance and ...

US Bank

Project Manager- Customer Experience

Gresham, OR · Hybrid

$98K - $115K/yr

Project management expereince from inception to post production evaluation. * Strongroot cause analysisand problem-solving skills * Experience synthesizingqualitative and quantitative customer data ...

Made In Oregon

Customer Service Rep - PT

Portland, OR · On-site

$20/hr

Basic computer proficiency including familiarity with customer management software. * Ability to handle multiple tasks and work in a fast-paced environment. Preferred Qualifications: * Experience ...

Smarsh

Customer Success Manager - Mid Market

Portland, OR · On-site

$70K - $75K/yr

Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving ...

Air Liquide

Customer Quality Manager

Hillsboro, OR · On-site

$125K - $135K/yr

R10097857 Customer Quality Manager (Open) Location: Boise, ID - Federal Way - Carrier gases - On-site - Micron TritonDallas, TX - LBJ Office - Safety & quality, Hillsboro, OR (Office) - Sales ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Portland, OR

Customer Manager information

See Portland, OR salary details

$35K

$70.1K

$113.5K

How much do customer manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer manager in Portland, OR is $70,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $82,700.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Portland, OR?

The most popular types of Customer jobs in Portland, OR are:

What are popular job titles related to Customer Manager jobs in Portland, OR?

For Customer Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Portland, OR look for?

The top searched job categories for Customer Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Manager jobs?

Cities near Portland, OR with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,102 per year, or $33.7 per hour.

Customer Service Rep

Made In Oregon

Portland, OR • On-site

$20/hr

Full-time

Re-posted 12 days ago

Job description

About the Role:

As a Customer Service Representative in the retail trade industry, you will serve as the primary point of contact for customers, ensuring their needs and concerns are addressed promptly and effectively. Your role is critical in fostering positive customer experiences that drive loyalty and repeat business. You will handle inquiries, resolve complaints, and provide detailed product information, contributing directly to customer satisfaction and the overall reputation of the company. This position requires a proactive approach to problem-solving and the ability to communicate clearly and empathetically with a diverse customer base. Ultimately, your efforts will support the company’s goal of delivering exceptional service and maintaining a competitive edge in the retail market.

This is a on-site position - Monday - Friday


Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably within retail.
  • Strong communication skills, both verbal and written.
  • Basic computer proficiency including familiarity with customer management software.
  • Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Qualifications:

  • Experience with point-of-sale (POS) systems and inventory management software.
  • Demonstrated conflict resolution and negotiation skills.
  • Previous experience working in a high-volume retail environment.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person interactions.
  • Assist customers in locating products, understanding features, and making purchasing decisions.
  • Resolve customer complaints and issues by identifying problems, determining solutions, and following up to ensure resolution.
  • Process orders, returns, and exchanges accurately while maintaining detailed records of customer interactions.
  • Collaborate with other departments such as sales, inventory, and management to improve customer service processes and product availability.

Skills:

The required skills such as effective communication and problem-solving are essential for interacting with customers and addressing their needs efficiently. Computer proficiency enables the representative to manage customer data, process transactions, and track orders accurately. Preferred skills like bilingual communication enhance the ability to serve a broader customer base and improve inclusivity. Conflict resolution skills are applied daily to de-escalate challenging situations and maintain customer satisfaction. Additionally, familiarity with retail systems supports seamless coordination with inventory and sales teams, ensuring a smooth customer experience.


Monday - Fridays. During holiday season some weekend work will be required