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Customer Manager Jobs in Bothell, WA (NOW HIRING)

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources. * A track record of successfully achieving account expansion or renewal ...

Avante Inc

Customer Success Manager

Seattle, WA · On-site

Customer Success Manager At Avante, we're changing the way benefits are managed. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our ...

Avante

Customer Success Manager

Seattle, WA · On-site

Customer Success Manager At Avante, we're changing the way benefits are managed. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our ...

POSaBIT

Customer Adoption Manager

Seattle, WA · On-site

$90K - $120K/yr

Customer Adoption Manager POSaBIT (CSE: PBIT, OTC: POSAF) is a FinTech company, working exclusively within the cannabis industry. We provide a best-in-class point of sale solution and are the leading ...

POSaBIT Inc

Customer Adoption Manager

Seattle, WA · On-site

$90K - $120K/yr

We are currently looking for a Customer Adoption Manager to join our growing team! This role will be responsible for driving product adoption and engagement across our existing customer base by ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

POSaBIT

Customer Adoption Manager

Seattle, WA · On-site

$90K - $120K/yr

We are currently looking for a Customer Adoption Manager to join our growing team! This role will be responsible for driving product adoption and engagement across our existing customer base by ...

Impact Inc

Customer Success Manager

Seattle, WA · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

Philips

Customer Experience Manager

Bothell, WA · On-site

$205K/yr

Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Leveraging customer feedback, ratings, reviews, and experience metrics to improve satisfaction and ...

Avante

Customer Success Manager

Seattle, WA

Bringing forth a combination of customer service and account management skills, you will build lasting relationships and drive value across a set of both direct enterprise customers and partner ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Bothell, WA

Customer Manager information

See Bothell, WA salary details

$37.4K

$74.9K

$121.2K

How much do customer manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer manager in Bothell, WA is $74,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,400.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Bothell, WA?

The most popular types of Customer jobs in Bothell, WA are:

What job categories do people searching Customer Manager jobs in Bothell, WA look for?

The top searched job categories for Customer Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Manager jobs?

Cities near Bothell, WA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,895 per year, or $35.5 per hour.

Customer Success Manager

Pearl Health

Seattle, WA • On-site, Remote

Full-time

Re-posted 19 days ago

Job description

Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
The Opportunity
You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development. You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.
What You'll Own
Account Management & Strategic Consulting
  • Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration. You will serve as the primary strategic consultant, exercising independent judgment to tailor Pearl's solution to each client's unique business operations and long-term organizational goals.
  • Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl's value.
  • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion.
Clinical Workflow & Value-Based Care Transformation
  • Consult with provider leadership to re-engineer clinical and administrative workflows, ensuring technology adoption is aligned with significant practice transformation and value-based care objectives.
  • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Cross-Functional Collaboration
  • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success.
  • Develop compelling, data-backed narratives to effectively communicate business updates and establish Pearl's value.

Who You Are
You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape. Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise. You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes.
Must-haves:
  • A Bachelor's degree or equivalent professional experience.
  • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
  • Experience in value based care
  • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
  • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
  • Willingness to travel up to 25% for critical in-person customer meetings.
  • This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to support our West Coast client portfolio.

Nice-to-haves:
  • Direct experience working with and supporting primary care providers.
  • Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
  • A track record of successfully achieving account expansion or renewal targets.
  • A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.
Our Values
Collaborate to Innovate
We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
Trust Through Transparency
We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate.
♥ Serious Impact, Big Heart
We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.
What We Offer
  • Base Salary Range: $85,000-$115,000 per year
  • Additional Compensation: Eligible for a discretionary performance bonus and equity options
  • Benefits: Competitive benefits package. Details at pearlhealth.com/careers

Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.
Agency Submissions
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

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