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Customer Manager Jobs in Wisconsin (NOW HIRING)

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

About the job As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering ...

Bank Five Nine

Customer Service Manager

Oconomowoc, WI · On-site

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach ...

Hertz

Customer Operations Manager

Milwaukee, WI · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

UniFide CST

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Daniels Health

Customer Service Manager

Sturtevant, WI

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Paper Transport

Customer Service Manager

De Pere, WI · On-site

Lead and develop process that allows PTI to manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key ...

Paper Transport

Customer Service Manager

De Pere, WI · On-site

Lead and develop process that allows PTI to manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key ...

BibliU

Customer Service Manager

Superior, WI · On-site

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave,Superior, Wisconsin54880 Contract type: Part-Time, Permanent Working hours:20 hours per ...

BibliU

Customer Service Manager

Superior, WI · On-site

$13/hr

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave, Superior, Wisconsin 54880 Contract type: Part-Time, Permanent Working hours: 20 hours ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Wisconsin

Customer Manager information

See Wisconsin salary details

$33.3K

$66.7K

$108K

How much do customer manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer manager in Wisconsin is $66,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $78,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Wisconsin? The most popular types of Customer jobs in Wisconsin are:
What are popular job titles related to Customer Manager jobs in Wisconsin? For Customer Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Wisconsin look for? The top searched job categories for Customer Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Manager jobs? Cities in Wisconsin with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,720 per year, or $32.1 per hour.

Customer Experience Manager

UniFide CST Scale Systems

La Crosse, WI • On-site

$88K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Calibrated To Exceed Expectations
Do you love making an impact and creating unforgettable customer experiences? At UniFide CST, we believe every customer interaction is a chance to stand out, and we're looking for a Customer Experience Manager who's ready to lead that charge. If you're someone who sees the big picture, thrives on collaboration, and gets energy from solving problems that make people's lives easier, this role is for you!
Who We Are:
UniFide CST is the Upper Midwest's leading distributor of weighing systems and solutions. Known for our exceptional customer service and deep technical expertise, we offer a comprehensive portfolio of products and services tailored to meet the diverse needs of businesses across a wide range of industries.
The Role:
As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will analyze customer interactions, identify pain points, and implement strategies to enhance satisfaction, loyalty, and retention. This isn't just a job, it's a chance to shape the future of our customer journey, influence every step of the experience, and work directly with a high-performing leadership team. You'll have the platform, the support, and the voice to make real change across sales, service, and support.
What A Day In The Life Is Like:
Design and Optimize the Customer Journey
  • Ensure smooth transitions between equipment purchase, delivery, installation, and service
  • Map the end-to-end customer journey from inquiry to post-service follow-up, identify and address pain points
  • Improve scheduling and dispatching efficiency for field service technicians
  • Collaborate with field service managers to ensure that quality and service speed meet customer expectations

Customer Insights and Satisfaction Measurement
  • Implement customer feedback programs (post-purchase and post-service surveys)
  • Track key metrics such as first-time fix rate, service response time, and Net Promoter Score
  • Analyze customer complaints and service records to identify trends and areas for process improvement
  • Implement Voice of the Customer initiatives to capture and act on customer feedback

Customer Service Management
  • Manage a customer service team
  • Resolve customer inquiries and complaints
  • Establishment of performance metrics to improve efficiency
  • Train, develop, and coach customer service team members

Customer Retention Strategies
  • Develop preventative maintenance programs to improve customer uptime and reduce emergency service calls
  • Implement automated service processes for inspections, calibrations, and routine maintenance
  • Work on service contracts and extended warranty programs to drive long-term customer loyalty
  • Educate customers on self-service options, mobile scheduling apps, and service portals

Required Qualifications and Experience:
  • Bachelor's degree in a related business field
  • 5-7 years of experience in customer experience roles
  • Minimum of 2-3 years in a leadership or management position
  • Demonstrated business and financial acumen
  • Proven leadership and coaching abilities, with a track record of motivating and developing high-performing teams
  • Exceptional communication and interpersonal skills

Preferred Qualifications and Experience:
  • Experience in a field service organization and strong data-driven decision-making skills

Benefits:
  • Health, Dental, Life, and Vision Insurance
  • PTO (15 days/120 hours)
  • 401(K) w/ 3% match
  • Incentive bonus
  • Flexible schedule, limited travel
  • THE PEOPLE!

Why Join Us:
Joining means becoming part of a dynamic team dedicated to excellence and innovation. With opportunities for growth, ongoing training, and a supportive work environment, we empower our employees to reach their full potential and make a meaningful impact every day.
If you're ready to take the next step in your career and become part of a winning team, we want to hear from you! Don't miss this opportunity to showcase your talents and grow with us. Apply today and embark on a rewarding journey with UniFide CST.
UniFide CST is an Equal Opportunity Employer
Salary Description
$88,000-$110,000/year

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