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Remote Telephone Operator Jobs in Wisconsin (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A ...

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Remote Telephone Operator information

See Wisconsin salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote telephone operator in Wisconsin is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Wisconsin? For Remote Telephone Operator jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Wisconsin look for? The top searched job categories for Remote Telephone Operator jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Telephone Operator jobs? Cities in Wisconsin with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Wisconsin as of July 2026, with employment types broken down into 47% Full Time, 50% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Orthopedic Triage Specialist - Hybrid Remote

Orthopaedic Associates of Wisconsin

Pewaukee, WI • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
Summary of Role
The Orthopedic Triage Specialist facilitates communication between patients, providers, care teams, and referral sources. Obtaining precise and accurate information from patients is critical to this role. The Orthopedic Triage Specialist serves as a liaison between patients and clinical staff, working closely with OAW healthcare professionals to ensure efficient patient care through telephone triage, patient education, and care coordination. Following an onsite training period, this position operates primarily in a remote work environment with regular onsite attendance requirements.
Key Responsibilities
  • Assess and evaluate telephone calls from patients, family, or other healthcare providers to direct patients toward the appropriate level of service required.
  • Collaborate with physicians, PAs, and other staff to plan and execute process changes that improve patient care services and patient management.
  • Follows physician-approved clinical protocols and triage standards, facilitating all paperwork and related tasks.
  • Enters imaging order per physician instruction to expedite patient care.
  • Reviews post-operative instructions and addresses patient concerns and answers questions related to their future care.
  • Upholds patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
  • Preserve accurate and detailed patient records in compliance with organizational policies and regulations.
  • Stay current with advancements in orthopaedic nursing practices through continuing education and professional development.
  • Promotes a safe and secure working environment.
  • When working in a remote setting, performing all assigned duties and tasks efficiently.
  • Perform phlebotomy and other clinical support duties when working onsite, as needed.

Requirements
Licensing/Certifications:
  • Current, active, and unrestricted Wisconsin license, certification, or registration in a healthcare profession (e.g., Registered Nurse (RN), Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or other applicable clinical credential).
  • Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross (or ability to obtain within 90 days of hire).
  • CPR/AED Certification required.

Qualifications
  • Orthopedic clinic experience preferred.
  • High School Diploma or equivalent required.
  • At least two years of experience in an outpatient clinic setting is preferred.
  • Excellent attention to detail and ability to work in a fast-paced, high-pressure environment.
  • Experience communicating and interacting with physicians, contributing in a team environment, and working with patients in a professional and ethical manner.
  • Working knowledge of EPIC or other equivalent electronic medical records.
  • Strong interpersonal skills and phone etiquette with a professional and courteous manner required.
  • Acute organizational and time management abilities, with the ability to manage multiple priorities in a fast-paced environment.
  • Cooperative and professional behavior toward patients, peers, providers, management, and visitors.
  • Ability to work independently and maintain productivity in a remote work environment while adhering to departmental performance and communication standards.

Physical and Mental Demands
Communication Skills
Clear and effective communication with patients, families, and the healthcare team. Active listening to understand patient concerns, symptoms, and needs. Accurate and thorough documentation in electronic health records (EHR) and patient notes.
Mathematical Skills
Interpreting data from diagnostic tests and patient records. Using mathematical reasoning to determine appropriate interventions and care plans. Keeping track of patient statistics, outcomes, and metrics for quality improvement.
Judgment and Decision Making
Making informed decisions about patient care based on clinical guidelines and patient assessment. Ability to prioritize tasks and patient needs effectively. Making decisions with ethical standards and patient rights. Adjusting decisions and care plans based on evolving patient conditions and new information.
Software and Technology
Understand and correctly use medical and insurance terminology to communicate effectively with professionals and accurately document information. Navigate electronic health records (EHR) and insurance verification systems, communicating findings and updates through these platforms. Have the capability to use EPIC and Microsoft Office, and various authorizations platforms in everyday work proficiently.
Work Environment
This position follows a hybrid work model. During the initial training period, the Triage Nurse will work onsite to complete orientation and competency training. Upon successful completion of training, the position will transition to primarily remote work, with an expectation of working onsite approximately one day per week and as needed for meetings, training, or departmental support. Onsite responsibilities may include blood draws and other clinical support duties. Must be able to push/pull/lift up to 50 pounds.

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