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Remote Telephone Operator Jobs in Appleton, WI (NOW HIRING)

All JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Appleton, WI

Remote Telephone Operator information

See Appleton, WI salary details

$8

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for remote telephone operator in Appleton, WI is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Appleton, WI? For Remote Telephone Operator jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Appleton, WI look for? The top searched job categories for Remote Telephone Operator jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Telephone Operator jobs? Cities near Appleton, WI with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Appleton, WI as of June 2026, with employment types broken down into 39% Full Time, 57% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,246 per year, or $17.4 per hour.
Customer Service Representative

Customer Service Representative

Kelly Services

Appleton, WI • Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative (Temp Remote)

Pay: $21.00/hour
Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST
Location: Remote (USA)
Assignment Dates: 07/27/2026 – 12/31/2026

Position Summary

We are seeking a detail-oriented Customer Issue/Service Representative to analyze, research, and gather required information to process customer service cases with a basic level of complexity. This role serves both internal and external customers through telephone and written communications while delivering exceptional customer service.

The ideal candidate will be able to work independently, maintain a high level of accuracy, and contribute to meeting established service and quality standards while identifying opportunities for process improvements.

Key Responsibilities
  • Process cases using workflow, administrative, and line-of-business systems accurately and in compliance with service, regulatory, and operational standards.
  • Analyze cases to determine complexity and identify appropriate routing or escalation when needed.
  • Research and resolve cases that require additional information or documentation.
  • Contact customers, financial associates, vendors, internal business units, and other resources as needed to resolve requests.
  • Handle sensitive and confidential customer communications, including inquiries and complaints.
  • Respond to telephone and written inquiries in a prompt, efficient, and professional manner.
  • Document customer interactions, communications, and actions taken to process requests.
  • Process work items including:
    • Deceased payor requests
    • Bank account changes and additions
    • Auto-pay setup, removal, and modification requests
    • Loan repayment transactions
  • Work independently to manage tasks and follow-up activities while maintaining productivity and quality standards.
Qualifications

Required:

  • High school diploma or equivalent
  • Strong interpersonal, verbal, and written communication skills
  • Proficiency with email, word processing, and spreadsheet software
  • Strong attention to detail

Preferred:

  • College degree
  • 1–3 years of customer service experience
  • 1–3 years of financial services industry experience
Additional Information
  • Background verification is required as part of the hiring process.
  • Fingerprinting will be completed upon hire for submission to the FBI for nationwide fingerprint record review.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.