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Remote Telephone Operator Jobs in Wisconsin (NOW HIRING)

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. You're what binds us together. At ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. You're what binds us together. At ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a Staples company, is looking for a driven Inside Sales ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a Staples company, is looking for a driven Inside Sales ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a Staples company, is looking for a driven Inside Sales ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a Staples company, is looking for a driven Inside Sales ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. You're what binds us together. Quill ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. You're what binds us together. Quill ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Wisconsin

Remote Telephone Operator information

See Wisconsin salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote telephone operator in Wisconsin is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.66 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are the most commonly searched types of Telephone Operator jobs in Wisconsin?

The most popular types of Telephone Operator jobs in Wisconsin are:

What are popular job titles related to Remote Telephone Operator jobs in Wisconsin?

For Remote Telephone Operator jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Wisconsin look for?

The top searched job categories for Remote Telephone Operator jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Telephone Operator jobs?

Cities in Wisconsin with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Registered Client Care Services Rep (AMO) (s6/63 or s7 & 63) - Remote

Milwaukee, WI • On-site, Remote

Northwestern Mutual Life Insurance Company
Finance and Insurance • 5 - 10K employees
Learn more about Northwestern Mutual Life Insurance Companyexternal

$32.66/hr

Full-time

Posted 21 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

Job description

Job Description
The Registered Client Care Services Representative delivers exceptional, personalized service to clients and field partners while operating in a registered call center environment. This role supports Advanced Market Operations by servicing Universal Life, Variable Universal Life, and other advanced product lines, resolving complex policy and investment-related inquiries, processing transactions, and educating clients and Financial Representatives on servicing options and digital tools. The role ensures accuracy, compliance, and a high-quality client experience across all interactions
Primary Duties & Responsibilities
  • Deliver a personalized and remarkable experience for clients by answering questions, offering service options, and assisting with transactional needs in a call center environment.
  • Resolve basic and intermediate (semi-complex) inquiries from Financial Representatives and clients; actively building proficiency in complex work.
  • Research and evaluate solutions to complex issues by identifying root causes and applying judgment when procedures require deviation.
  • Take ownership of client interactions, anticipating future needs to prevent repeat calls and reduce unnecessary transfers.
  • De-escalate challenging client situations while guiding them through unique or complex questions.
  • Serve as a trusted advocate for Financial Representatives, partnering to meet client needs effectively.
  • Embrace and promote new technology, educating clients and field partners on digital tools and self-service capabilities.
  • Understand how systems, processes, and outcomes connect to ensure quality and risk mitigation.
  • Drive continuous improvement by recommending or adapting processes to support change.
  • Build and maintain professional relationships to enhance client loyalty and reinforce Northwestern Mutual's brand.
  • Manage phone and transactional responsibilities while adhering to confidentiality, privacy, and compliance standards.
  • Adapt to shifting work priorities to meet changing business and customer demands.

Qualifications
  • Associate degree in business or related field, or equivalent combination of education and experience.
  • Minimum 2 years of customer service experience, demonstrating strong client service skills.
  • FINRA Licensing: Series 6 or 7 and Series 63
  • Understanding of investment or income-related financial products (e.g., VA, VL, VUL, Retirement or Business markets).
  • Basic awareness of tax implications related to transactions.
  • Strong written and verbal communication skills.
  • Ability to multitask and manage a high call/case volume with accuracy.
  • Strong organizational skills with the ability to prioritize effectively.
  • Demonstrated desire for continuous learning and skill development.
  • Strong problem-solving skills with the ability to propose actionable solutions.
  • Proficiency with computer systems, solid keyboarding skills, and comfort with current software tools.

Skills you have
Adaptive Communication (NM) - Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
Attention to Detail (NM) - Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.
Quality Acumen (NM) - Demonstrates thorough understanding of the professional domain, adheres to established industry standards, and exhibits effective consultative behaviors. Continuously enhances knowledge through learning and experience, implements best practices consistently to provide better solutions, exceptional quality of service, and offers a seamless user experience.
Customer Service Mindset (NM) - Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed decisions.
Prioritization (NM) - Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.
This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA
Compensation Range:
Pay Range - Start:
$21.77
Pay Range - End:
$32.66
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

What Northwestern Mutual employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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