ZipRecruiter

Log In

1

Customer Manager Jobs in Iowa (NOW HIRING)

Wendy's

Customer Service Manager

Sioux City, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Ryder

Customer Development Manager

Des Moines, IA

Summary The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

iCIMS

Customer Success Manager

Des Moines, IA · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Wendy's

Customer Service Manager

Sioux City, IA

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Ryder

Customer Engagement Manager

Des Moines, IA · On-site

$67K/yr

Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

Compass Group

CUSTOMER SERVICE MANAGER

Grimes, IA · On-site

CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience ...

Compass Group

CUSTOMER SERVICE MANAGER

Grimes, IA · On-site

CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience ...

Canteen

CUSTOMER SERVICE MANAGER

Grimes, IA · On-site

CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience ...

Compass Group

CUSTOMER SERVICE MANAGER

Grimes, IA · On-site

CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience ...

Five Below

Customer Experience Manager

Cedar Rapids, IA · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

previous page

Showing results 41-60

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Iowa

Customer Manager information

See Iowa salary details

$31K

$62.1K

$100.5K

How much do customer manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer manager in Iowa is $62,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $73,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the most commonly searched types of Customer jobs in Iowa?

The most popular types of Customer jobs in Iowa are:

What are popular job titles related to Customer Manager jobs in Iowa?

For Customer Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Iowa look for?

The top searched job categories for Customer Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Manager jobs?

Cities in Iowa with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Iowa as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $62,087 per year, or $29.8 per hour.

Customer Service Manager

Wendy's

Sioux City, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,338 frontline employees who took The Breakroom Quiz

79th of 106 rated fast food restaurants

Job description

Why Wendy's
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
  • Training, monitoring and reinforcing food safety procedures to crew members.
  • Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
  • Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
  • Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
  • Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
  • Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
  • Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
  • Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
  • Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
  • Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
  • Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
  • Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
  • Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
  • Assisting General Manager with completing weekly crew schedules.
  • Assisting the General Manager in screening applications and conducting crew interviews.
  • Assisting General Manager with maintaining and updating Restaurant Communication Board.

What you can expect
  • Direct Deposit
  • Free Meals
  • Pay for Grades--we pay you for being an excellent student!
  • Paid Vacation
  • Annual Performance Review and Performance Based Wage Increases
  • Quarterly Bonuses based on restaurant performance
  • Medical, Dental and Vision Benefits
  • On the Job Training
  • Advancement Opportunities
  • Fun, Recognition and Team Environment
  • 401(k) - not matched
  • Shoe Credits

What we expect from you
  • High School Diploma or GED.
  • Must be 18 years of age.
  • Must be able to pass criminal background check and drug screening.
  • One or more years of restaurant experience preferred.
  • Ability to multi-task while maintaining composure and give sound advice and direction.
  • Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
  • Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
  • Must be able to stand for prolonged periods of time.
  • Ability and willingness to wear a headset.
  • Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
  • Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
  • May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
  • Must have or be willing to obtain ServSafe certification.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

View All Wendy's Jobs

Apply