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Customer Loyalty Manager Jobs in Decatur, GA (NOW HIRING)

PGA TOUR Superstore

Sr. Manager, Loyalty

Roswell, GA · On-site

$116K - $153K/yr

This role will lead the evolution of our customer loyalty program, transforming it from a ... Collaborate with CRM, marketing, and technology teams to deliver relevant offers, communications ...

GoTo Foods

Manager, Loyalty Programs

Atlanta, GA · On-site

$109K - $112K/yr

The Manager, Loyalty Programs will help lead the design, launch, activation and ongoing management ... They will focus on delivering exceptional customer experiences through loyalty campaigns, the ...

TriNet

Director, Customer Marketing

Dunwoody, GA · On-site

Manage and inspire a team of customer marketing professionals, including customer success managers, retention specialists, and loyalty program managers. Foster a collaborative and high-performing ...

TriNet

Director, Customer Marketing

Dunwoody, GA

Manage and inspire a team of customer marketing professionals, including customer success managers, retention specialists, and loyalty program managers. Foster a collaborative and high-performing ...

PNC Bank

Regional Banker/ Teller - Snellville

Snellville, GA

$15.50 - $19.50/hr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC Bank

Regional Banker/Teller - Tucker Main

Tucker, GA · On-site

$15 - $18.75/hr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC Bank

Regional Banker/Teller - North Decatur

Decatur, GA · On-site

$15.50 - $19.50/hr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC Bank

Personal Banker

Atlanta, GA

$18.25 - $22.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker - Old Alabama Rd

Alpharetta, GA

$18.25 - $22.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker - Buckhead

Atlanta, GA · On-site

$18.50 - $22.50/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Mableton, GA · On-site

$17.50 - $21.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Roswell, GA

$18 - $22/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Kennesaw, GA · On-site

$17.75 - $21.75/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker - Snellville

Snellville, GA · On-site

$16.50 - $20.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

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All JobsCustomer Loyalty Manager JobsCustomer Loyalty Manager Jobs in Decatur, GA

Customer Loyalty Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer loyalty manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer loyalty manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the 3 R's of customer loyalty?

The 3 R's of customer loyalty are Recognition, Rewards, and Relationships. Customer Loyalty Managers focus on implementing strategies that acknowledge customer preferences, offer incentives, and build strong, ongoing connections to foster repeat business and long-term engagement.

What is the difference between Customer Loyalty Manager vs Customer Service Representative?

AspectCustomer Loyalty ManagerCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty programsHandling customer inquiries and resolving issues
Required SkillsCustomer relationship management, marketing, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMarketing departments, customer experience teamsCall centers, retail stores, support centers
Common CertificationsCRM certifications, marketing coursesCustomer service certifications, communication training

The main difference between a Customer Loyalty Manager and a Customer Service Representative lies in their focus. The Loyalty Manager develops strategies to enhance customer retention and loyalty, often working on programs and campaigns. In contrast, the Customer Service Representative addresses individual customer issues and provides support. Both roles require strong communication skills, but the Loyalty Manager typically has a broader marketing and data analysis background, while the Customer Service Representative focuses on direct customer interactions.

What is a customer loyalty manager?

A customer loyalty manager is responsible for developing and implementing strategies to retain customers and increase their engagement with a company's products or services. They analyze customer data, design loyalty programs, and collaborate with marketing and sales teams to improve customer satisfaction and loyalty. Strong communication skills and knowledge of customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Manager, and why are they important?

To thrive as a Customer Loyalty Manager, you need expertise in customer relationship management, data analysis, and marketing strategy, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools is essential. Strong communication, problem-solving, and interpersonal skills help build trust and foster long-term customer engagement. These abilities are crucial for designing effective loyalty initiatives that drive customer retention and business growth.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications or advanced degrees.

What does a Customer Loyalty Manager do?

A Customer Loyalty Manager is responsible for developing and implementing strategies to retain existing customers and increase their loyalty to a brand. This role involves analyzing customer behaviors, designing loyalty programs, and working closely with marketing and customer service teams to enhance the overall customer experience. Customer Loyalty Managers use data to identify opportunities for improvement and ensure that loyalty initiatives align with business goals. Their ultimate aim is to increase customer satisfaction and lifetime value.

How does a Customer Loyalty Manager typically collaborate with marketing and sales teams to improve customer retention?

A Customer Loyalty Manager works closely with both marketing and sales teams to design and implement effective loyalty programs that align with broader business goals. They regularly share customer insights and feedback to help tailor marketing campaigns and sales approaches, ensuring a more personalized customer experience. This role often involves cross-departmental meetings to coordinate promotions, analyze program performance, and develop strategies that drive repeat business and foster long-term relationships. Effective communication and project management skills are crucial for successfully aligning these efforts.

What are the 8 C's of customer loyalty?

The 8 C's of customer loyalty are a framework that includes concepts such as Confidence, Consistency, Convenience, Communication, Credibility, Competence, Care, and Commitment. As a Customer Loyalty Manager, understanding these principles helps in designing strategies to enhance customer retention and satisfaction by building trust and positive experiences. Mastery of these elements often involves data analysis, communication skills, and customer relationship management tools.
What are popular job titles related to Customer Loyalty Manager jobs in Decatur, GA? For Customer Loyalty Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Loyalty Manager jobs in Decatur, GA look for? The top searched job categories for Customer Loyalty Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Loyalty Manager jobs? Cities near Decatur, GA with the most Customer Loyalty Manager job openings:
Customer Loyalty Manager jobs near you
Sr. Manager, Loyalty

Sr. Manager, Loyalty

PGA TOUR Superstore

Roswell, GA • On-site

$116K - $153K/yr

Full-time

Posted 17 days ago

PGA Tour Superstore rating

6.3

Company rating: 6.3 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

261st of 716 rated retailers

Job description

Overview
At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we're dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
The Sr. Manager of Loyalty will play a key role in shaping how our customers engage with our brand across digital and physical channels. This role will lead the evolution of our customer loyalty program, transforming it from a transactional rewards model into a relationship-driven ecosystem and define the mobile app strategy as the key enabler to deepen customer engagement, drive omnichannel growth, and increase customer lifetime value. This role will serve as the bridge between digital capabilities, in store experiences, and technology focusing on personalization, weaving loyalty benefits and offers into the shopping journey, and enriching the customer's relationship with PGA TOUR Superstore. This role involves researching market trends, prioritizing features for development and presenting insights and recommendations to senior leadership and a broad range of stakeholders across the organization. Collaboration with business partners and cross-functional teams is essential, necessitating exceptional communication skills, relationship building, and a thorough understanding of the supported business areas.
Duties and Responsibilities:
  • Loyalty Strategy & Growth:
  • Lead the strategic direction and ongoing optimization of the customer loyalty program to increase enrollment, engagement, and retention.
  • Develop and execute loyalty initiatives that connect in-store and online customer experiences.
  • Partner with analytics and marketing teams to measure loyalty performance and identify opportunities for program enhancements.
  • Define customer segmentation and personalized offer management strategies to target high-value segments and improve share of wallet.
  • Collaborate with CRM, marketing, and technology teams to deliver relevant offers, communications, and rewards across digital touchpoints.
  • Partner with technology teams to maximize the value of loyalty platform and tooling.
  • Mobile App Strategy & Experience:
  • Develop the strategic roadmap for the retailer's mobile app as a core customer engagement and commerce channel.
  • Identify and prioritize app features that enhance in-store and online shopping, loyalty engagement, and personalization.
  • Partner with ecommerce and business technology teams to deliver seamless customer experiences and interconnected digital journeys.
  • Define and track key KPIs such as app adoption, active users, session engagement, and omnichannel conversion.
  • Cross-Functional Leadership & Execution:
  • Partner with Marketing, Ecommerce, Merchandising, Operations, and Business Technology teams to align digital strategies with enterprise goals.
  • Serve as a thought leader for digital engagement, bringing best practices and emerging trends in loyalty, mobile, and omnichannel retail.
  • Manage business cases, budgets, and vendor relationships related to loyalty and app initiatives.
  • Present strategic updates and results to senior leadership, influencing direction through data-driven storytelling.

Qualifications and Skills Required:
  • 6-10 years of experience in digital experience, loyalty, CRM, or mobile product strategy, ideally within retail or consumer brands.
  • Proven success in scaling customer engagement programs that drive measurable business impact.
  • Deep understanding of omnichannel customer behavior, loyalty economics, and personalization strategies.
  • Experience with app-based engagement, digital experience road mapping, and agile product development processes.
  • Strong analytical skills with experience in data-driven decision-making using customer insights, KPIs, and experimentation.
  • Excellent cross-functional collaboration, communication, and leadership skills, including the ability to influence without direct authority.
  • Familiarity with CRM systems, CDPs, marketing automation platforms, and loyalty technologies.
  • Experience designing A/B tests and conducting statistical evaluations of performance.
  • Excellent multi-tasking, project management, and prioritization skills.
  • Working knowledge of Microsoft Excel and Power Point.

Work Environment and Physical Requirements:
  • Monday - Friday onsite, based out of our Roswell, GA Store Support Center. Flexibility to work extended and varied hours as needed.
  • Must be able to stand and/or sit for extended periods of time as the job is completed primarily at a desk each day. Variable desk heights are offered so alternatively sitting and/or standing at the desk is optional.

Travel:
  • Up to 10% of travel is required.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

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