Customer Logistics Manager Jobs in Appleton, WI (NOW HIRING)

Description
Join the Service Motor Company Team - Make our Family your Home!
Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.
Why Service Motor Company?
At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:
1. First Shift Hours: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.
2. Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
3. Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
4.Comprehensive Benefits Package:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• 401k Retirement Fund with company match

5. Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

6. Employee Perks: Enjoy additional benefits like employee discounts and our Profit-Sharing Plan, which allows you to share in the success you help create.
At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.
If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here!
Summary
The Logistics Manager oversees the daily logistics operations for Service Motor Company's 6 dealerships. This role ensures efficient, safe, and timely transportation and will partner with the Sales, Parts, Service, and Operations teams to support customer satisfaction and achieve operational goals.
Required Education and/or Experience
Associate's degree or 2-year Technical Degree in a related field
3-5 years of related experience in logistics, scheduling, inventory management, customer service, sales, or rental.
Preferred Education and/or Experience
Bachelor's degree in a related field 5-7 years of related experience in logistics, scheduling, inventory management, customer service, sales, or rental.
Supervisory Responsibility
This position has no direct reports.
Qualifications
All Service Motor Company employees are expected to have a friendly, positive attitude, sense of urgency, and ability to solve problems. The following qualifications are required for this position:

• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Proficient computer skills, including familiarity with relevant software and tools.
• Exceptional attention to detail to ensure accuracy and quality in all tasks.
• Solid decision-making skills with the ability to assess situations and determine the best course of action.
• Proven sales skills, including the ability to identify customer needs and provide effective solutions.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Effective presentation skills, including the ability to convey information clearly and persuasively.
• Excellent verbal and written communication skills in the English language.
• Ability to listen, speak, and comprehend, with or without the assistance of hearing devices.
• Capability to safely operate heavy equipment, forklifts, and powered industrial trucks as needed.
• Knowledge of DOT regulations, fleet operations, and transportation compliance.
• Proficiency with ERP, inventory management, and transportation management systems.
• Experience within an agricultural equipment, construction equipment, heavy equipment, or industrial dealership preferred.

Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fleet Management
• Oversee the organization's vehicle operations to ensure safe, compliant, and cost-effective transportation.
• Monitor vehicle maintenance schedules and inspections.
• Optimize fleet utilization to reduce transportation costs and improve efficiency.
• Track fuel usage, mileage, and maintenance expenses.
• Oversee the rental program at all 6 stores.
Logistics Planning
• Develop delivery schedules that maximize efficiency and minimize transportation costs.
• Analyze shipping routes and recommend process improvements.
• Coordinate with manufacturers, suppliers, and freight carriers.
• Resolve transportation delays and delivery issues promptly.
Transportation & Equipment Delivery
• Manages all inbound and outbound transportation of equipment, attachments, and parts.
• Schedule customer deliveries, inter-branch transfers, and supplier shipments to meet customer expectations.
• Ensure equipment is delivered safely, on time, and in compliance with all DOT and company regulations.
• Coordinate oversized and specialized equipment transportation as required.
Customer Service
• Communicate delivery schedules and updates with customers.
• Resolve transportation-related customer concerns professionally.
• Partner with Sales and Service teams to ensure exceptional customer satisfaction.
Inventory & Yard Operations
• Coordinate movement of equipment between dealership locations.
• Ensure accurate inventory tracking during transfers and deliveries.
• Work closely with Parts and Service departments to prioritize equipment and parts movement.
• Maintain organized yards and staging areas.
• Monitor equipment receiving and shipping processes.
Core Competencies
All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.
• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.
• Technical skills: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.
• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.
• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.
• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.
• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.
• Learning skills: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

Physical Requirements
This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to 50 pounds. In addition, operating tow motor/forklift/equipment. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions.
Work Environment
You'll work in a service setting that involves handling diesel engines, enduring loud noises, and adapting to frequent temperature changes. Standard equipment such as wrenches, diagnostic tools, straps. lifts, and workbenches will be regularly utilized. Your role will also entail collaborating with colleagues in a vibrant industrial production environment.
Other Responsibilities
The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.