Customer Intake Specialist Jobs (NOW HIRING)

Location: Forest Hills, PA with extensive local travel (mileage is reimbursed at the federal rate)

Schedule: Monday-Friday 7:30 am-4:00 pm

Summary of Job Duties: The Intake Specialist conducts in-home assessments and provides information to individuals and their families who are interested in enrolling in the Community LIFE program. The Intake Specialist explains Community LIFE's benefits and services, answers questions or concerns, and completes an assessment of medical, psycho-social and environmental conditions to further identify the needs and goals of potential participants and their family caregivers. The Intake Specialist assists potential enrollees with gathering information needed for clinical and financial eligibility, works closely with Community LIFE's Medicaid Eligibility Coordinator, and monitors the intake process using a customer relations management system. The Intake Specialist introduces enrollees to the Interdisciplinary Care Team, providing background information, and coordinating an in-person orientation which occurs prior to enrollment. The Intake Specialist must have excellent interviewing, record-keeping, writing, and verbal presentation skills. Additionally, he or she must be able to represent the organization professionally to referral sources and the potential enrollee's family members and caregivers.

Required Education: Associates degree in related field. Bachelor's degree preferred.

Required Experience: Minimum of one year working with a frail or elder population. Two or more years working in community health, senior health, marketing, or enrollment for a public health, social service organization or health plan.

Required Certifications/Licensing: Valid Pennsylvania Driver's License and reliable vehicle.

Required Skills & Abilities:

• Ability to work effectively with culturally, economically and educationally diverse populations.
• Ability to communicate effectively and comfortably in public forums.
• Ability to prepare concise and clear reports on marketing and outreach.
• Superior assessment skills applying principles of logical thinking to determine the services that meet what the potential enrollee wants/needs.
• Active listening and interviewing skills; applying principles of asking the correct follow-up question to have the potential enrollee determine what they need/want.
• Empathy and compassion for the aging population and their needs.
• Ability to form positive interpersonal relations with a wide range of staff as well as external contacts.
• Goal-driven with a competitive edge.
• Well organized, and able to manage multiple projects simultaneously.
• Excellent time management.
• Able to thrive in a fast-paced, changing environment.
• Computer literacy including ability to use Microsoft Word, Excel, and Outlook.
• Proactive, forward thinking.
• Ability to work with minimal direction and still meet deadlines.
• Ability to promote the program in a positive, patient approach that builds trust in the Community LIFE brand and contributes to continued growth and expansion for the company.

About Us: Community LIFE is a program of all-inclusive care for the elderly, committed to empowering older adults to remain at home while preserving their dignity, independence and quality of life. Our program brings the region's experts in geriatric medicine and care together to work as a team in specialized Day Centers, to help older adults enjoy the highest quality of life possible. Our professionals are committed to keeping older adults independent, and in their homes. Our wide range of services are designed to meet the varied needs of seniors, and include medical care, social services, meals, activities, transportation and much more.

Benefits: Community LIFE offers a generous benefit package, including Medical, Dental and Vision insurance, Life insurance, Short Term & Long Term Disability insurance, Minimum of 4 weeks Paid Vacation, Paid Holidays, Company contribution to a 403(b) retirement plan, Tuition Reimbursement, Mileage Reimbursement, Employee Appreciation events, and more!