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Customer Insights Manager Jobs (NOW HIRING)

Lowe's

Mgr-Customer Insights

Mooresville, NC

The Manager will be a student of the business and support business partners with relevant insights ... Acts as a consistent advocate for the end-customer, helping business partners put themselves in the ...

Primark

Consumer Insights Manager

Boston, MA

Brand & Customer Experience Insights * Leverage new and existing brand health and customer ... Agency and budget management with ability to build relationships, work in partnership with research ...

Primark

Consumer Insights Manager

Boston, MA

Brand & Customer Experience Insights * Leverage new and existing brand health and customer ... Agency and budget management with ability to build relationships, work in partnership with research ...

SymphonyAI

Manager, Customer Insights

Palo Alto, CA · On-site

$125K/yr

SymphonyAI Retail, Inc. seeks a Manager, Customer Insights in Palo Alto, CA. Duties: Support client objectives to enhance overall business performance, focusing on promotional intelligence. Coach ...

Risanthealth

The Customer Insights Lead owns the customer insight and experience strategy, UX research agenda ... Deep familiarity with value-based care, care management, and population health * Experience ...

GoodRx

Insights Manager

$113K - $180K/yr

... customer data and develop relevant dashboards. This individual's primary focus will be the end-to ... insights. * Managing the execution of research studies, including sampling, data collection ...

SquareTrade

Channel Insights Manager

San Francisco, CA · On-site +1

We're transforming a $30B market through service innovation and an unwavering focus on customer ... The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

Manage customer review platforms and moderation workflows * Analyze review trends, product feedback ... Own and evolve Tuckernuck's Customer Insights function, including Voice of Customer, customer ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

Position Overview The Customer Insights Lead is a strategic member of the Customer Experience team ... Manage customer review platforms and moderation workflows * Analyze review trends, product feedback ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

Position Overview The Customer Insights Lead is a strategic member of the Customer Experience team ... Manage customer review platforms and moderation workflows * Analyze review trends, product feedback ...

Reynolds Consumer Products

Shopper Insights Manager

$111K - $160K/yr

Serve as a shopper insights partner in customer-facing engagements, including category reviews ... Manage multiple projects and timelines simultaneously, acting as project manager for assigned ...

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Customer Insights Manager information

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$44K

$106.8K

$173K

How much do customer insights manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer insights manager in the United States is $106,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What are the typical daily tasks of a Customer Insights Manager?

A Customer Insights Manager typically spends their days designing and managing surveys, analyzing customer feedback, and synthesizing findings from various data sources to uncover business opportunities. The role often involves presenting insights to cross-functional teams, collaborating closely with marketing, product, and sales departments to inform strategic decisions. Additionally, Customer Insights Managers may track key performance metrics, manage research projects, and stay up-to-date with emerging market trends. This diverse set of responsibilities ensures that your work has a direct impact on shaping products, services, and overall customer satisfaction.

What does a Customer Insights Manager do?

A Customer Insights Manager analyzes customer data and feedback to identify trends, preferences, and opportunities that drive business decisions. They use surveys, market research, and analytics tools to understand customer behaviors and improve products, services, and marketing strategies. Their insights help companies enhance customer experience, boost retention, and increase revenue.

What are the key skills and qualifications needed to thrive as a Customer Insights Manager?

To thrive as a Customer Insights Manager, you need expertise in market research, data analysis, and consumer behavior, often supported by a degree in marketing, business, or statistics. Familiarity with analytics tools such as SQL, SPSS, Tableau, and survey platforms, as well as certifications in market research, are highly valuable. Exceptional communication, critical thinking, and stakeholder management skills set top candidates apart in this role. These abilities are crucial for effectively translating complex customer data into actionable business strategies that drive growth and improve customer experiences.

More about Customer Insights Manager jobs
What cities are hiring for Customer Insights Manager jobs? Cities with the most Customer Insights Manager job openings:
What are the most commonly searched types of Customer Insights jobs? The most popular types of Customer Insights jobs are:
Who are the top companies hiring for Customer Insights Manager jobs? The top employers for Customer Insights Manager jobs are:
What states have the most Customer Insights Manager jobs? States with the most job openings for Customer Insights Manager jobs include:
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Customer Insights Manager jobs near you
Infographic showing various Customer Insights Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $106,825 per year, or $51.4 per hour.

Mgr-Customer Insights

Lowe's

Mooresville, NC

Full-time

Posted 14 days ago

Lowe's rating

6.8

Company rating: 6.8 out of 10

Lowe's

Based on 5,237 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,093 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 79%

    79% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% Part-time workers get health insurance

    Part-time workers get health insurance

Featured by Lowe's, based on 5237 Breakroom Quiz responses from their frontline employees

Job description


Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your Impact
The Manager role will lead strategic research plans and guide analysts to execute research projects seamlessly, with support from research vendors. The Manager will be a student of the business and support business partners with relevant insights by understanding their ongoing business challenges and translate insights into strategies and actions.
What You Will Do
Creates annual strategic learning plans with business areas supported (e.g., Pro, Install Services, Digital, Stores) to make sure all critical insight needs are covered, and guide work planning for analyst team
Delegates execution of work to senior analyst team, and coaches more junior team members in new research methodologies, analysis, storytelling, and relationship management
Designs and executes large strategic research initiatives, and summarizes research insights alongside other data inputs to tell a cohesive story and drive to impact
Ensures research output and analysis is high-quality and error free, while also delivered in a simple and compelling narrative
Proactively identifies data sources that are needed to round out complete understanding of the customer (or consumer), and synthesizes data analysis to guide decision making
Lead without authority by working with immediate team and across the enterprise to achieve both the project-specific goals, and the enterprise goals.
Acts as a consistent advocate for the end-customer, helping business partners put themselves in the Lowe's customers' shoes
Stays current on best-in-class research providers, techniques, tools, and innovations – in both qualitative and quantitative methodologies
Minimum Qualifications
Bachelor's degree Marketing, Business, Analytics, or Economic fields or equivalent years of experience in lieu of education requirement, if applicable
7 Years Marketing, Insights/Analytics or Strategy Experience
1-3 Years leadership experience
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit 
Lowes.com
.  
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US

Year founded

1946

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