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Customer Implementation Manager Jobs in Lombard, IL

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

FourKites

Implementation Project Manager

Chicago, IL · On-site +1

Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution ... Manage change control processes including scope assessment, impact analysis, stakeholder approval ...

FourKites

Implementation Project Manager

Chicago, IL · On-site +1

Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution ... Manage change control processes including scope assessment, impact analysis, stakeholder approval ...

Perk

Implementation Manager, T&S - US

Chicago, IL

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Mondo

Sr Implementation Project Manager

Chicago, IL · Remote

$45 - $55/hr

Manage 15-25 simultaneous customer implementation projects across various stages, ensuring timelines, scope, and budgets remain on track * Serve as the primary client-facing point of contact ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Lombard, IL

Customer Implementation Manager information

See Lombard, IL salary details

$38.4K

$101.9K

$165.3K

How much do customer implementation manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer implementation manager in Lombard, IL is $101,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $119,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Lombard, IL look for?

The top searched job categories for Customer Implementation Manager jobs in Lombard, IL are:

What cities near Lombard, IL are hiring for Customer Implementation Manager jobs?

Cities near Lombard, IL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Lombard, IL as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $101,871 per year, or $49 per hour.

Associate Implementation Manager

FourKites

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity
As an Associate Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.
You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.
Impact & Scope: With each implementation, you directly enhance supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.
What you'll be doing:
Core Responsibilities
  • You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
  • You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
  • You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
  • You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
  • You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
  • You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
  • You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
  • You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
  • You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
  • You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
  • You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
  • You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

About the team:
The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together-supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you'll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.
Basic Qualifications:
  • Recent graduate with a BS (Bachelor of Science) in math, statistics, economics, engineering, or a quantitative discipline, and a GPA of 3.5 or above
  • Exposure via coursework or internships to enterprise software, business processes, or project based work, eager to build a career in SaaS implementation
  • Exposure to supply chain, logistics, or transportation through relevant coursework or internships
  • Passionate about helping customers see the value of FourKites and advocating for their success
  • Strong communication and presentation skills, with the ability to adapt style across different stakeholders and organizational cultures
  • Strong analytical skills, attention to detail, and comfort translating between technical and business concepts, including clear documentation
  • Comfortable working with enterprise software tools (CRMs, project management platforms, spreadsheets and data tools), AI tools and genuine interest in how AI is changing implementation workflows
  • Collaborative mindset, adaptable to shifting priorities, and comfortable helping keep teams and meetings aligned
  • Coachable and growth oriented, with a willingness to learn from feedback
  • Able and willing to travel to customer sites - 30% or higher
Compensation
The expected annual base salary range for this role is $70,000 - $80,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
Benefits
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
Benefits include:
  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement
  • Commuter benefits for in-office employees (Chicago)
  • Annual Wellness Stipend
  • Ongoing learning & development opportunities
About FourKites
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.
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FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

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