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Customer Implementation Manager Jobs in Delaware, OH

RQI Partners

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

Customer Account Management - Manage allocated accounts in a customer centric manner. * Best ... Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation ...

DPDHL

Implementation Analyst I

Westerville, OH · On-site

$70K - $115K/yr

Warehouse Management System knowledge ishighly preferred. The Implementation Analyst I role has a ... Do you thrive working with internal and external customers; coordinating systems, project timelines ...

DHL

Implementation Analyst I

Westerville, OH · On-site

$70K - $115K/yr

Warehouse Management System knowledge is highly preferred. The Implementation Analyst I role has a ... Do you thrive working with internal and external customers; coordinating systems, project timelines ...

DHL

General Manager I - Distribution

Westerville, OH · On-site

$120K - $155K/yr

Experience supporting large-scale customer implementations * Strong background in continuous ... As a General Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and ...

DPDHL

General Manager I - Distribution

Westerville, OH · On-site

$120K - $155K/yr

Experience supporting large-scale customer implementations * Strong background in continuous ... As a General Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and ...

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from implementation through the life of the partnership for all of Safecor Health's customer. This role ...

iCIMS

Customer Success Manager

Columbus, OH · On-site

$70K - $80K/yr

Monitor account health in Gainsight; identify risks early, communicate impact, and implement ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Delaware, OH

Customer Implementation Manager information

See Delaware, OH salary details

$37K

$98.3K

$159.5K

How much do customer implementation manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer implementation manager in Delaware, OH is $98,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $114,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What job categories do people searching Customer Implementation Manager jobs in Delaware, OH look for? The top searched job categories for Customer Implementation Manager jobs in Delaware, OH are:
What cities near Delaware, OH are hiring for Customer Implementation Manager jobs? Cities near Delaware, OH with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Delaware, OH as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,255 per year, or $47.2 per hour.

Impact Manager, Customer Success

RQI Partners

Columbus, OH • On-site, Remote

$100K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

To Help Save More Lives
RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.
We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent - every patient, every time.
Founded in 2018, we're growing fast and looking for people passionate about making an impact. Learn more about the role below!
Please note that we are currently only accepting applicants in the following locations: Columbus, OH, Cincinnati, OH, and Cleveland, OH.
This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified.
Position Overview:
  • Order Value - Achieve the targets for new order value.
  • Customer Account Management - Manage allocated accounts in a customer centric manner.
  • Best Practices - Share customer best practices in RQI program adoption between customers.
  • Consultative Methodology - Use a consultative approach to achieve financial goals.
  • Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • Relationships - Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
  • Customer Health - Ensure the overall health of customers.
  • Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • RQI Portfolio - Represent with high competence the complete RQI Portfolio in designated accounts.
  • Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.

Position Holder is Accountable For:
  • Program & Mission - Act as ambassador for the "why" and "how" behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey.
  • Program Competence - Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio.
  • Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
  • Customer Champions - Build a network of champion customers for peer to peer referral resources.
  • Implementations - Undertaking successful implementations at customer sites and super users.
  • ABM Engagement - Conduct research and align with marketing peers on deployment of strategic marketing initiatives.
  • Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
  • Sales Goals - Achieving subscriber, subscription, and account revenue goals
  • Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts.
  • Key Strategic Relationships - Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts.
  • Program Introductions - Supporting the introduction of new Programs and features to the Program Portfolio.
  • Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.
  • Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.

Required Skills & Competencies:
  • Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
  • Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
  • Experience delivering education/training within a clinical environment a plus
  • Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.
  • Ability to lift and carry 70 pounds on a regular basis.
  • Valid Driver's License.

The estimated annual base salary for this position is $100,000-$105,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.
RQIP Benefits Include:
  • Generous PTO & Holidays
  • Remote Work Environment (some positions require travel)
  • Comprehensive Medical, Dental and Vision
  • HSA & FSA Account Options, with employer HSA contribution
  • 401k with Employer Match & Profit Sharing
  • Employee Assistance Program
  • Tuition Reimbursement
  • Professional Development Opportunities
  • Student Loan Repayment Assistance
  • Eligibility for Annual Bonus
  • Wellness Reimbursement Program
  • Pet Insurance

Department US Hospital Impact Role Impact Manager, Customer Success Locations Columbus, OH, Cincinnati, OH, Cleveland, OH Remote status Fully Remote Employment type Full-time

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