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Customer Implementation Manager Jobs in Cleveland, OH

3E

Director, Customer Implementations

Cleveland, OH · Remote

$150K - $165K/yr

Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value ...

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Customer Implementation Manager information

See Cleveland, OH salary details

$37.8K

$100.4K

$163K

How much do customer implementation manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer implementation manager in Cleveland, OH is $100,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $117,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Cleveland, OH?

For Customer Implementation Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Cleveland, OH look for?

The top searched job categories for Customer Implementation Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Customer Implementation Manager jobs?

Cities near Cleveland, OH with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Cleveland, OH as of June 2026, with employment types broken down into 76% Full Time, 14% Part Time, and 10% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,426 per year, or $48.3 per hour.

Kyriba Implementation Director

Clearsulting LLC

Cleveland, OH • On-site

$150 - $200/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Role

Director, Treasury

Location
  • Clearsulting is headquartered in Cleveland, OH, with additional offices located in Chicago, IL; Columbus, OH; and Dallas, TX. Other cities are welcome remotely.
  • Office Options: Hybrid or Remote. Team members residing within a 45 minute commuting radius of a Clearsulting office are expected to work 8 days in person per month, with flexibility to choose the days to accommodate client meetings, team syncs and individual schedules.
  • Travel Expectations: Up to 10%
What you’ll do
  • Serve as a subject‑matter expert across Kyriba and broader Treasury solutions, leveraging deep functional and technical expertise to solve complex client challenges and provide clear, actionable guidance across a wide range of scenarios.
  • Own a portfolio (“book of business”) of client engagements, ensuring consistently exceptional delivery outcomes, strong client satisfaction, and healthy engagement economics. Build long‑term relationships with senior stakeholders and expand engagements across Treasury and other Clearsulting practices.
  • Maintain a strong pulse across your project portfolio by providing quality assurance on key deliverables, solution designs, and configurations. Step into critical meetings or workstreams as needed to guide teams, mitigate risks, and ensure successful outcomes.
  • Lead, coach, and develop a broad set of team members across levels, fostering a culture of accountability, growth, and excellence. Provide clear direction, actionable feedback, and mentorship to strengthen team capability and leadership pipeline.
  • Define and execute strategic initiatives that address evolving client needs, market trends, and Clearsulting’s practice priorities. Identify and shape new offerings, capabilities, and innovations that enhance the firm’s value proposition.
  • Act as a senior leader in business development, driving independent sales efforts including client expansions, new logo acquisition, and cross‑practice collaboration. Build and maintain a strong pipeline while contributing to proposals, deal strategy, and positioning.
  • Represent Clearsulting in the market as a credible and influential leader, building relationships with clients, prospects, and alliance partners. Contribute to thought leadership, go‑to‑market strategies, and brand‑building efforts that strengthen the firm’s presence in the Treasury space.
What you’ll bring
  • 8+ years in professional services in a delivery role
  • 4+ years of Kyriba or TMS implementation experience; CTP is a plus
  • At least 4 Kyriba certifications (other TMS experience considered)
  • Demonstrable experience driving exceptional customer satisfaction
  • Strong project management experience including workplan creation and updates, milestone tracking, risk management, status updates, change management, engagement economics (profitability), and communications
Nice‑to‑Haves
  • Experience driving strategy to improve delivery and sales outcomes
  • Experience providing TMS subject‑matter expertise to client engagements, involving assessment, treasury process transformation, vendor selections, and TMS implementations
  • Demonstrable experience leading sales pursuits
Benefits that Benefit You
  • Medical, dental, and vision coverage
  • Unlimited PTO
  • Paid parental leave
  • Retirement plans
  • Flexible work environment
  • Cell phone reimbursement
  • Access to mental health apps
  • Life insurance and disability coverage
  • Opportunities for ad hoc bonuses

The compensation range for this position is $150,000 - $200,000. We are committed to ensuring our offers reflect the value each candidate brings to the role. Final salary placement will be based on level of expertise, relevant work experience, technology certifications, educational background, geography and alignment with industry standards. This role is eligible for our bonus program.

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