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Customer Implementation Manager Jobs in Washington

Govini

Senior Implementation Engineer

Arlington, VA · On-site

Execute the successful implementation of software and data to Govini's customers and provide ... Build and manage client relationships * Lead execution teams and/or workstreams * Collaborate with ...

Air

Senior Implementation Engineer

Arlington, VA

Execute the successful implementation of software and data to Air's customers and provide platform ... Build and manage client relationships * Lead execution teams and/or workstreams * Collaborate with ...

Veilant

Technical Project Manager

Mclean, VA · On-site

Customer Implementation You will bring a delivery mindset to customer-facing work by translating ... Submit product gaps to the appropriate Product Manager with clear context, business impact, and ...

Pantheon Data LLC

Senior Program Manager

Arlington, VA · Remote

$132K - $133K/yr

We have also grown our customer base to include commercial clients. The company has used this ... The ideal candidate has experience as an engineer, solution designer, and implementation manager.

Pantheon Data

Senior Program Manager

Arlington, VA · Remote

$133K - $134K/yr

We have also grown our customer base to include commercial clients. The company has used this ... The ideal candidate has experience as an engineer, solution designer, and implementation manager.

Pantheon Data

Senior Program Manager

Arlington, VA · On-site

$132K - $133K/yr

We have also grown our customer base to include commercial clients. The company has used this ... The ideal candidate has experience as an engineer, solution designer, and implementation manager.

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Customer Implementation Manager information

See Washington salary details

$44.2K

$117.2K

$190.3K

How much do customer implementation manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer implementation manager in Washington is $117,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Washington? For Customer Implementation Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Washington look for? The top searched job categories for Customer Implementation Manager jobs in Washington are:
What cities in Washington are hiring for Customer Implementation Manager jobs? Cities in Washington with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Automotive Implementation Consultant

Automotive Implementation Consultant

Deloitte

Washington, DC • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services

Job description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Automotive Implementation Specialist,you will have the ability to share new ideas and collaborate on projects as a consultant. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client project. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Recruiting for this role ends on June 16th, 2026

Work you'll do/Responsibilities  

  • Lead and coordinate the final phases of DMS implementation, from SIM training to post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope.
  • Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.
  • Serve as a liaison between dealership staff, client teams, and Deloitte ensuring clear communication of project objectives, timelines, milestones, and expectations.
  • Foster collaboration and ensure effective stakeholder buy-in at each project stage.
  • Oversee the technical installation and integration of DMS ensuring alignment of dealership business needs with minimal business disruption.
  • Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.
  • Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.
  • Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools.
  • Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.

The Team 

Our Deloitte team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications 

 Required 

  • Experience in software implementation, digital enablement, dealership operations, or technical customer support
  • Experience with retail sales and automotive business processes
  • Experience troubleshooting software and hardware issues
  • Dealership software integration experience
  • Experience managing a travel schedule and budget
  • Bachelor's degree; or equivalent experience
  • Willingness and ability to travel up to 90% and deliver on-site support at dealership locations nationwide. This will include overnight travel.
  • Limited immigration sponsorship may be available


Qualifications 

Preferred

  • Exceptional communication, organizational, and analytical problem-solving skills.
  • Collaborative team player with a growth mindset and a commitment to ongoing learning.
  • Comfort with evolving technologies and rapidly changing business environments.
  • Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.
  • Self-starter
  • Dealership management experience
  • Onboarding software training certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,900 to $147,600.


Qualifications:

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Automotive Implementation Specialist,you will have the ability to share new ideas and collaborate on projects as a consultant. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client project. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Recruiting for this role ends on June 16th, 2026

Work you'll do/Responsibilities  

  • Lead and coordinate the final phases of DMS implementation, from SIM training to post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope.
  • Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.
  • Serve as a liaison between dealership staff, client teams, and Deloitte ensuring clear communication of project objectives, timelines, milestones, and expectations.
  • Foster collaboration and ensure effective stakeholder buy-in at each project stage.
  • Oversee the technical installation and integration of DMS ensuring alignment of dealership business needs with minimal business disruption.
  • Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.
  • Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.
  • Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools.
  • Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.

The Team 

Our Deloitte team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications 

 Required 

  • Experience in software implementation, digital enablement, dealership operations, or technical customer support
  • Experience with retail sales and automotive business processes
  • Experience troubleshooting software and hardware issues
  • Dealership software integration experience
  • Experience managing a travel schedule and budget
  • Bachelor's degree; or equivalent experience
  • Willingness and ability to travel up to 90% and deliver on-site support at dealership locations nationwide. This will include overnight travel.
  • Limited immigration sponsorship may be available


Qualifications 

Preferred

  • Exceptional communication, organizational, and analytical problem-solving skills.
  • Collaborative team player with a growth mindset and a commitment to ongoing learning.
  • Comfort with evolving technologies and rapidly changing business environments.
  • Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.
  • Self-starter
  • Dealership management experience
  • Onboarding software training certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,900 to $147,600.


Education:Bachelor's DegreeEmployment Type:

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