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Customer Implementation Manager Jobs in Washington

Crisis24

Director, Customer Implementation

Annapolis, MD · On-site

$135K - $150K/yr

About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass ... More information is available at Job Summary The Director of Customer Implementation Services leads ...

Govini

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Develop expertise in Govini's customers, offerings, and data, and support customers as a Govini ...

AlignityX

Technical Implementation Manager

Mclean, VA · Hybrid

$155K - $175K/yr

APIs, data integration, workflow automation, ERP and CRM environments * Ask the right questions in ... implementation partner, not internal IT * Proven experience delivering technical solutions for ...

RELX

Implementation Director

Washington, DC

... Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk ... The Implementation Director plays a critical role within Professional Services, serving as a ...

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All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Washington

Customer Implementation Manager information

See Washington salary details

$44.2K

$117.2K

$190.3K

How much do customer implementation manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer implementation manager in Washington is $117,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Washington? For Customer Implementation Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Washington look for? The top searched job categories for Customer Implementation Manager jobs in Washington are:
What cities in Washington are hiring for Customer Implementation Manager jobs? Cities in Washington with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Director, Customer Implementation

Director, Customer Implementation

Crisis24

Annapolis, MD • On-site

$135K - $150K/yr

Full-time

Posted 10 days ago

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at https://www.crisis24.com/careers
Job Summary
The Director of Customer Implementation Services leads the strategy, execution, and continuous improvement of customer onboarding services. This role oversees implementation teams responsible for delivering high-quality and on-time proects for all Crisis24 solution suites; including all Custom Solution projects. This includes leading discussions on the scope for any work effort (Statement of Work for implementation and professional services) for customers. The SOW includes technical requirements, along with all SOW language to ensure a complete contractual document for the customer.
We are passionate about developing our people and culture. This role leads by example, develops each individual team member, and coordinates personnel and resources required to successfully complete projects.
Responsibilities
Leadership & Strategy
  • Develop and execute the implementation strategy aligned with company growth objectives.
  • Lead, mentor, and scale a high-performing team of Implementation Managers.
  • Establish KPIs, performance metrics, and reporting frameworks to measure success.
  • Drive a culture of accountability, collaboration, and customer-centricity.

Project & Delivery Management
  • Oversee end-to-end implementation lifecycle from post-sale handoff through go-live and transition to support.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Mitigate risks proactively and resolve escalations effectively.
  • Standardize and continuously improve implementation methodologies and best practices.

Cross-Functional Collaboration
  • Partner with Sales to support scoping, solution design, and client expectations.
  • Collaborate with Product and Engineering to communicate customer feedback and implementation insights.
  • Work closely with Customer Success to ensure seamless transitions and long-term client satisfaction.

Operational Excellence
  • Develop scalable processes and documentation standards.
  • Monitor resource allocation, capacity planning, and forecasting.
  • Optimize tools and systems to enhance efficiency and visibility.
  • Identify opportunities to improve margins and service offerings.

Customer Engagement
  • Build relationships with key customers.
  • Participate in strategic client meetings and high-level solution discussions.
  • Ensure a consistently exceptional customer experience.

Qualifications
  • Bachelor's degree or equivalent business-related experience.
  • 8+ years of experience in Professional Services for SaaS projects, including project management.
  • 5+ years of leadership experience managing implementation or services teams.
  • Analytical and detail-oriented, with strong time management and organization skills.
  • Exceptional communication, problem-solving and stakeholder management skills.
  • Proven ability to scale teams and processes in a growth-oriented organization.

Preferred Qualifications
  • Experience implementing enterprise-level SaaS platforms.
  • Certifications: PMP, PMI-ACP,ITIL or similar certifications.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perf
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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