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Customer Implementation Manager Jobs in Washington

MBO Partners

Implementation Project Manager

Ashburn, VA · Remote

The Role: Implementation Project Manager Location: Remote Who are we? At MBO we give people the ... Experience working in a customer focused environment to drive client programs and deliver solutions ...

Outsight

Senior Customer Delivery Manager

Washington, DC · On-site

During implementation, manage several customer engagements concurrently. Depending on the contract's size, between 2 to 5 customers. Vendor Management: Manage sub-contractors responsible for hardware ...

Outsight

Senior Customer Delivery Manager

Washington, DC · On-site

During implementation, manage several customer engagements concurrently. Depending on the contract's size, between 2 to 5 customers. Vendor Management: Manage sub-contractors responsible for hardware ...

Civica

Senior Implementation Consultant

Washington, DC · Remote

$100K - $120K/yr

... with customers and colleagues Can manage multiple priorities while maintaining a high level of ... Design and implement Master Data Management (MDM) solutions across Azure and on-premise ...

RoboMQ

Implementation Engineer

Mclean, VA

About the Role We're hiring an Implementation Engineer with a growth path to Customer Success Manager. You'll implement and configure Hire2Retire for customers, not just explain how it works, but ...

Air

Implementation Engineer

Arlington, VA

... efficient program management, supply chain risk management, and program and technology ... Execute the successful implementation of software and data to Govini's customers and provide ...

Govini

Implementation Engineer

Arlington, VA · On-site

... efficient program management, supply chain risk management, and program and technology ... Execute the successful implementation of software and data to Govini's customers and provide ...

Brivo

Customer Success Manager

Bethesda, MD

$55K - $65K/yr

Lead end-to-end implementation projects, overseeing all phases from scoping and requirement ... Strong proficiency in using CRM and project management tools (Salesforce, Jira, Asana) to track ...

Epiq

Implementation Specialist

Washington, DC · On-site +1

$60K - $70K/yr

The Implementation Specialist is primarily responsible for leading new client implementations ... management or project coordination. * 1-2 years experience leading customer remote and/or on-site ...

CyberMaxx

Implementation Engineer

Linthicum, MD · On-site

... customer, enabling us to take full ownership of the response process and, optionally, manage key ... As an Implementation Engineer , you'll be hands-on keyboard deploying the security products that ...

K12 Insight

Implementation Engineer

Herndon, VA

$90K - $110K/yr

... customer service, help desk ticketing, call center operations, AI chat, and IT asset management ... The Role You'll own implementations. Not coordinate them -- own them. From the kickoff call through ...

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All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Washington

Customer Implementation Manager information

See Washington salary details

$44.2K

$117.2K

$190.3K

How much do customer implementation manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer implementation manager in Washington is $117,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Washington? For Customer Implementation Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Washington look for? The top searched job categories for Customer Implementation Manager jobs in Washington are:
What cities in Washington are hiring for Customer Implementation Manager jobs? Cities in Washington with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Senior Manager Customer Success - Supply Chain | Logistics

Senior Manager Customer Success - Supply Chain | Logistics

Cencora

Washington, DC

Full-time

Medical, Dental, Vision

Posted 16 days ago

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Company: World Courier, a Cencora company

Language: Fluent English required

Why Join World Courier | Cencora in this role?

This role gives you the opportunity to lead globally, influence customer strategy, shape scalable project delivery frameworks, and support supply chains that help critical therapies reach patients safely and efficiently.

You will work at the intersection of personalized medicine, specialty logistics, customer success, technology, quality, and operational excellence - making this an ideal opportunity for a leader who wants their work to have both business impact and real-world healthcare value .

About the Role

We are looking for a Senior Manager, Customer Success Projects Supply Chain to lead a global, high-impact customer success project function supporting some of the most complex and critical healthcare supply chains in the world.

This role sits at the heart of personalized medicine, supporting customer solutions across cell and gene therapy, radiopharmaceuticals, cold chain, direct-to-patient logistics, and other time-critical healthcare supply chains .

You will lead Customer Success Project Managers across regions, create consistent governance, oversee customer implementation projects, and ensure seamless handover into operational execution.

This is an exciting opportunity for a senior customer-facing project leader who wants to combine global leadership, strategic customer partnership, operational excellence, and patient impact.

Why This Role Matters

In this role, your work will help ensure that critical therapies move safely, reliably, and compliantly through complex global supply chains. By leading project delivery, improving governance, and aligning teams across regions, you will directly support customers who are working to bring advanced therapies to patients. You will be a key bridge between customers, commercial teams, operations, IT, QA, finance, and regional leadership - helping turn customer needs into scalable, high-quality logistics solutions.

Responsibilities

  • Lead the Customer Success Projects function across regions, ensuring consistent, high-quality delivery of complex customer implementation projects.

  • Manage, coach, and develop Customer Success Project Managers, building a collaborative and high-performing global team.

  • Oversee active and upcoming customer projects, ensuring clear prioritization, strong governance, resource planning, and risk management.

  • Partner directly with customers and Sales teams to understand customer needs and shape tailored supply chain solutions.

  • Support customer workshops and solution design discussions, translating requirements into clear implementation plans and deliverables.

  • Coordinate with Operations, Customer Service, Customer Solutions, IT, QA, Finance, and regional teams to ensure smooth project setup, execution, and operational handover.

  • Oversee key project documentation, including statements of work, lane mappings, SOPs, communication plans, KPI frameworks, and implementation plans.

  • Act as an escalation point for customer concerns, project risks, and cross-functional challenges.

  • Build scalable governance frameworks and processes that create consistency across regions.

  • Use KPIs, dashboards, and performance insights to track delivery, identify risks, and drive continuous improvement.

  • Support technology and system integration activities that enable efficient, compliant, and customer-focused supply chain execution.

  • Manage the Customer Success Projects budget and financial processes, including travel and expenses, CSPM fees, and finance submissions.

Requirements

  • Significant experience in customer success, project management, supply chain, healthcare logistics, pharmaceutical logistics, technical account management, or a related customer-facing function

  • Experience leading complex customer-facing projects or programs in regulated, high-compliance, or operationally critical environments.

  • Strong leadership experience across global or regional teams, ideally including direct management of project professionals.

  • Proven ability to manage project governance, implementation planning, documentation, stakeholder engagement, escalation management, and operational handover.

  • Strong cross-functional collaboration skills, with experience working across Sales, Operations, Customer Service, IT, QA, Finance, and regional leadership.

  • Excellent organizational skills and the ability to manage multiple priorities, projects, stakeholders, and deadlines.

  • Strong communication skills, with the ability to engage confidently with customers, senior leaders, and global teams across cultures

  • An analytical mindset, with confidence using KPIs, dashboards, and performance metrics to identify risks and improvement opportunities.

  • Technology fluency, including the ability to work with IT and systems teams on customer integrations and process improvements.

  • Full professional fluency in English.

Nice To Haves

  • Personalized supply chain solutions, including: Cell and gene therapy, Radiopharmaceuticals, Direct-to-patient logistics, Cold chain logistics, Time-critical healthcare shipments

  • Pharmaceutical logistics, serialization, regulatory traceability, temperature control, or quality compliance.

  • Working with pharmaceutical manufacturers, biotech companies, specialty logistics providers, or healthcare service organizations

  • Managing budgets, travel and expenses, customer project fees, or finance submissions.

  • Leading regional or global teams in a matrixed organization

  • Project management certification such as PMP, PRINCE2, or equivalent.

Education

A degree in Supply Chain Management, Business Administration, Logistics, Life Sciences, Data Analytics, Business Intelligence, or a related field is preferred. A Master's degree, MBA, or equivalent advanced qualification would be advantageous.

Core Competencies

The successful candidate will demonstrate:

  • Customer-centric leadership- builds trust with customers and internal teams while keeping service quality and patient impact at the center.

  • People leadership- coaches, supports, and develops Customer Success Project Managers across regions.

  • Operational discipline- brings structure, consistency, and control to complex implementation environments.

  • Cross-functional collaboration- aligns commercial, operational, technical, quality, and regional teams around shared outcomes

  • Strong organization- manages competing priorities with clarity, focus, and attention to detail.

  • Global communication- works effectively across cultures, geographies, and levels of seniority.

  • Continuous improvement mindset- uses data, feedback, and performance insight to improve delivery.

** Please note that this is a hybrid role based in our WC offices in California or Boston, New York, or Washington, DC. **

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time
Salary Range*
$100.700 - 155.100

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.

Affiliated Companies:Affiliated Companies: World Courier Inc

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