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Customer Implementation Manager Jobs in Pennsylvania

wwex

Strategic Business Representative

Camp Hill, PA · On-site

... customer implementation, operations, account management, and ensuring overall customer satisfaction. ESSENTIAL DUTIES & RESPONSIBILITIES Business Development: • Identify and pursue new business ...

True Helix

Implementation Specialist

Delmont, PA · On-site

The Implementation Specialist is responsible for helping clients understand and use company ... Excellent organizational and time management skills * Exceptional communication and customer ...

Harris

$65K - $75K/yr

... Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service ... Customer support, low level technical support for our software users * Work closely with clients ...

Harris

$65K - $75K/yr

... Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service ... Customer support, low level technical support for our software users * Work closely with clients ...

True Helix

Implementation Specialist

Delmont, PA

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Excellent organizational and time management skills * Exceptional communication and customer ...

Harris

Implementation Specialist

Indiana, PA · On-site

$65K - $75K/yr

... Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service ... Customer support, low level technical support for our software users * Work closely with clients ...

Harris

$65K - $75K/yr

... Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service ... Customer support, low level technical support for our software users * Work closely with clients ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Pennsylvania

Customer Implementation Manager information

See Pennsylvania salary details

$39.1K

$103.8K

$168.4K

How much do customer implementation manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer implementation manager in Pennsylvania is $103,767.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $121,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Pennsylvania? For Customer Implementation Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Pennsylvania look for? The top searched job categories for Customer Implementation Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Customer Implementation Manager jobs? Cities in Pennsylvania with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,767 per year, or $49.9 per hour.

Project Manager - Professional Services

JPMorgan Chase & Co.

Philadelphia, PA • On-site

Full-time

Medical, Retirement

Posted 7 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description


You have at least 5 years of project management experience within the healthcare and/or payments industry. If you are seeking an opportunity to excel and learn in an open, professional, team-oriented environment and grow your career with an industry innovator, this is the team for you.
As a Project Manager - Professional Services within the Healthcare Payments team at JPMorganChase, you will be responsible for the oversite of implementation activities with InstaMed's Enterprise customers (Provider & Payer). This will include the initiation, definition/planning, execution and performance and control of the Implementation activities. You will also be responsible for communicating project status and any risks or escalations to internal and external constituents.
You will be required to have at least 5 years of experience managing the delivery of technology projects within the healthcare and/or payments industry. JPMorgan Healthcare Payments is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.
Job responsibilities
  • Manage customer implementation projects in an effective and expedient manner to ensure quality, on-schedule implementations for JP Morgan Healthcare customers.
  • Partner with a Technical Implementation Manager to deliver integration and functionality requested by the customer.
  • Manage client expectations through effective communication to ensure client satisfaction in partnership with internal teams.
  • Create and document the scope of work including business requirements, project plan and status reporting for each project.
  • Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients.
  • Develop, maintain, and grow strong relationships with assigned client accounts and cross department peers.
  • Manage customer and partner risks and escalations to quickly address concerns that come up during Implementation of InstaMed solutions.
  • Coordinate and facilitate project meetings and working sessions with clients, relaying all important information to the appropriate teams.
  • Monitor ongoing status of projects and communicate with clients and stakeholders to keep up to date.
  • Manage customer expectations, effectively negotiate solution options and constraints, and prepare clients for operational readiness and coordinate relationship transition from implementation to business as usual.
  • Travel to customer sites for onsite meetings as required. Expected travel up to 20%.

Required qualifications, capabilities, and skills
  • Minimum 5 years of experience managing the delivery of technology projects within the healthcare and/or payments industry.
  • Project management experience with the proven ability to manage projects within a fast-paced environment.
  • Prior experience in a technology company.
  • Bachelor's degree or higher.
  • Strong understanding of the healthcare and/or payments industry.
  • Excellent organizational skills in managing timelines of multiple implementations.
  • Ability to rapidly understand the InstaMed Platform and solutions.
  • Ability to acquire and apply new technical and industry knowledge quickly.
  • Sound judgment in setting customer expectations and managing sensitive customer situations.
  • Healthcare or payment experience.
  • PMP certification.

Preferred qualifications, capabilities, and skills
  • Healthcare or payment experience.
  • PMP certification.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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