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Customer Implementation Manager Jobs in Pennsylvania

FedEx Group

Senior Solutions Architect

Warrendale, PA · On-site

$110 - $160/hr

Interacts with Product managers and implementation agile team to review demos to validate the most critical aspects of a solution and ensuring the right systems solutions needed for customer ...

Itron, Inc

Implementation Consultant

Indiana, PA · Remote

Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders. * Facilitate discovery and requirements workshops to understand ...

Itron, Inc

Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders. * Facilitate discovery and requirements workshops to understand ...

True Helix

Implementation Specialist

Delmont, PA · On-site

$60 - $80/hr

The Implementation Specialist is responsible for helping clients understand and use company ... Excellent organizational and time management skills * Exceptional communication and customer ...

True Helix

Implementation Specialist

Delmont, PA · On-site

The Implementation Specialist is responsible for helping clients understand and use company ... Excellent organizational and time management skills * Exceptional communication and customer ...

True Helix

Implementation Specialist

Delmont, PA · On-site

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Excellent organizational and time management skills * Exceptional communication and customer ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Pennsylvania

Customer Implementation Manager information

See Pennsylvania salary details

$39.1K

$103.8K

$168.4K

How much do customer implementation manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer implementation manager in Pennsylvania is $103,767.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $121,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Pennsylvania?

For Customer Implementation Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Pennsylvania look for?

The top searched job categories for Customer Implementation Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Customer Implementation Manager jobs?

Cities in Pennsylvania with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,767 per year, or $49.9 per hour.

IT Technical Implementation Manager

System Canada Technologies

Allegheny, PA • On-site

$95K - $113K/yr

Contractor

Re-posted 23 days ago

Job description

Company Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Job Description
  • Provide overall leadership and direction for company's programs and accounts as it relates to technology deployment and system support, including business process and requirements definition, data and reporting management
  • Identify opportunities to leverage the technology platform to provide operational efficiencies
  • Partner with account stakeholder to identify and assist with the expansion of program services.
  • Manage and lead a team of business and data analysts to provide excellent service to the client and the account.
  • Interact regularly with Managing Directors and Account Managers as a primary point of contact for technology initiatives and effective system & platform utilization.
  • Must be highly client focused with a strong attention to detail and customer service.
  • Collaborate with Clients and company project stakeholders to implement business process improvements and the impacts to technology tools.
  • Develop a thorough understanding of the account success criteria; develop processes and plans to deliver against those criteria.
  • Develop project plans and provide transition planning oversight for new engagements
  • Develop project standards and practices to ensure consistent and reliable implementations across programs and regions.
  • Lead strategic reporting initiatives to provide program and clients overall program status.
  • Communicate and coordinate across department boundaries during the entire program life cycle from contract signing through steady state operations.
  • Provide project stakeholders with project status updates.
Qualifications
  • A 4-year college degree in a business related field or equivalent experience, master's degree a plus.
  • Candidates must have 10+ years experience in working with IT related projects.
  • Minimum 5+ years experience managing personnel and multiple projects simultaneously.
  • A broad understanding of managing projects with the ability to deliver on a large number of success criteria
  • The ideal candidate will also have experience and understanding electronic data exchange within the utility industry.
  • Exceptional communication skills, both verbal and written;
  • Demonstrated ability to foster positive and constructive working relationships.
  • Proven leadership and problem-solving abilities;
  • Strong business acumen and an in-depth understanding of the technology and financial implications of project success
  • Ability to understand and add value to high-level management interactions
System Canada logo

About System Canada

Sourced by ZipRecruiter

System Canada delivers high end solutions in corporate world. Our resources have a broad range of skills in different technologies.The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Toronto, ON, CA

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