Schedule This is a full-time role reporting to the Customer Experience Manager. The standard ... Investigate customer concerns and implement solutions to improve the overall experience * Ensure ...
Schedule This is a full-time role reporting to the Customer Experience Manager. The standard ... Investigate customer concerns and implement solutions to improve the overall experience * Ensure ...
Spring 2027 Intern - Customer Success
Baton Rouge, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Baton Rouge, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
New Orleans, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
New Orleans, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
New Orleans, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
New Orleans, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Kenner, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Kenner, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Shreveport, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Shreveport, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Lake Charles, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Lake Charles, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Shreveport, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Shreveport, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Baton Rouge, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Baton Rouge, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Lake Charles, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Lake Charles, LA · On-site +1
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Kenner, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Spring 2027 Intern - Customer Success
Kenner, LA · On-site
$21/hr
Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Store Manager
New Orleans, LA · On-site
$58K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Quick apply
Store Manager
New Orleans, LA · On-site
$58K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Store Manager
Baton Rouge, LA · On-site
$60K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Quick apply
Store Manager
Baton Rouge, LA · On-site
$60K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Store Manager
Baton Rouge, LA · On-site
$60K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Quick apply
Store Manager
Baton Rouge, LA · On-site
$60K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Store Manager
Baton Rouge, LA · On-site
$60K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Quick apply
Store Manager
Baton Rouge, LA · On-site
$60K - $63K/yr
... customer service to maintain high satisfaction levels * Monitor sales performance and implement ... management * High School Diploma or equivalent
Customer Implementation Manager information
See Louisiana salary details
$33.4K - $43.4K
7% of jobs
$43.4K - $53.4K
4% of jobs
$63K is the 25th percentile. Wages below this are outliers.
$53.4K - $63.4K
14% of jobs
$63.4K - $73.5K
15% of jobs
The median wage is $80.4K / yr.
$73.5K - $83.5K
14% of jobs
$83.5K - $93.5K
14% of jobs
$99K is the 75th percentile. Wages above this are outliers.
$93.5K - $103.5K
13% of jobs
$103.5K - $113.6K
7% of jobs
$113.6K - $123.6K
5% of jobs
$123.6K - $133.6K
3% of jobs
$133.6K - $143.7K
3% of jobs
$33.4K
$88.5K
$143.7K
How much do customer implementation manager jobs pay per year?
As of Sep 6, 2026, the average yearly pay for customer implementation manager in Louisiana is $88,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $103,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer implementation manager?
To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.
How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?
A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What is the difference between Customer Implementation Manager vs Customer Success Manager?
| Aspect | Customer Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing products/services for new clients | Ensuring ongoing client satisfaction and retention |
| Work Stage | Pre- and post-sales onboarding | Post-implementation relationship management |
| Skills & Certifications | Project management, technical knowledge, certifications like PMP | Communication, relationship-building, customer service skills |
| Work Environment | Project-based, technical teams, client sites or remote | Account management, client communication, cross-functional teams |
While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.
What are popular job titles related to Customer Implementation Manager jobs in Louisiana?
For Customer Implementation Manager jobs in Louisiana, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Louisiana look for?
The top searched job categories for Customer Implementation Manager jobs in Louisiana are:
What cities in Louisiana are hiring for Customer Implementation Manager jobs?
Cities in Louisiana with the most Customer Implementation Manager job openings:
Full-time
Re-posted 25 days ago
Job description
Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.
Position Overview
The Pharmaceutical Customer Support Specialist serves as a primary point of contact for pharmacies, hospitals, and healthcare customers doing business with Morris & Dickson. This role combines customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web-based platforms, and account services.
Working closely with Sales, Distribution Centers, and internal business partners, you'll help customers resolve ordering issues, navigate technology tools, and ensure a seamless customer experience. The ideal candidate enjoys solving problems, learning new systems, and supporting pharmacies and hospitals in a fast-paced environment.
Schedule
This is a full-time role reporting to the Customer Experience Manager. The standard schedule is Monday-Friday, 8:00am-5:00pm
On a rotating basis, approximately every 5-6 weeks, team members are required to work a later shift from 10:00 a.m.-7:00 p.m., Monday-Sunday. Weekend coverage during this rotation is typically light and functions more as an on-call schedule.
What You'll Do
What Success Looks Like
What You'll Need to Succeed
Desired Attributes
Why Join Us
At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.
Position Overview
The Pharmaceutical Customer Support Specialist serves as a primary point of contact for pharmacies, hospitals, and healthcare customers doing business with Morris & Dickson. This role combines customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web-based platforms, and account services.
Working closely with Sales, Distribution Centers, and internal business partners, you'll help customers resolve ordering issues, navigate technology tools, and ensure a seamless customer experience. The ideal candidate enjoys solving problems, learning new systems, and supporting pharmacies and hospitals in a fast-paced environment.
Schedule
This is a full-time role reporting to the Customer Experience Manager. The standard schedule is Monday-Friday, 8:00am-5:00pm
On a rotating basis, approximately every 5-6 weeks, team members are required to work a later shift from 10:00 a.m.-7:00 p.m., Monday-Sunday. Weekend coverage during this rotation is typically light and functions more as an on-call schedule.
What You'll Do
- Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
- Assist customers with web-based ordering systems and troubleshoot issues efficiently
- Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
- Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
- Investigate customer concerns and implement solutions to improve the overall experience
- Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
- Follow up with customers to provide updates and confirm issue resolution
- Participate in ongoing training to expand knowledge of systems, tools, and products
What Success Looks Like
- You provide timely, accurate, and professional support to customers
- You resolve issues efficiently while maintaining strong attention to detail
- You collaborate effectively with teammates and cross-functional partners
- You adapt quickly to new systems, processes, and priorities
- You consistently represent M&D's values through your work and customer interactions and embody M&D's values in how you show up and support the team
What You'll Need to Succeed
- 2+ years of college education or relevant training in a related field
- Current and/or previous customer support, technical support, or customer success experience
- Experience working in a pharmacy, hospital, healthcare, or pharmaceutical distribution environmed and/or Certified Pharmacy Technician (CPhT) designation is a preferred qualification
- Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions
- Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams) Advanced skills
- Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk is preferred
Desired Attributes
- Strong verbal and written communication skills
- Customer-focused mindset with solid problem-solving abilities
- Organized, dependable, and comfortable managing multiple priorities
- Ability to work well in a collaborative, team-oriented environment
- Interest in learning technical systems and growing within customer support or operations
Why Join Us
At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.
About Morris and Dickson
Sourced by ZipRecruiter
Industry
Outpatient health care
Company size
201 - 500 Employees
Headquarters location
Shreveport, LA, US
Year founded
1841