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Customer Happiness Engineer Jobs (NOW HIRING)

VAST Data

Customer Support Engineer

Seattle, WA · On-site

The Customer Support Engineer will act as a technical expert, handling customer issues, performing ... happiness and satisfaction Qualifications : Required : • Overall 5+ years of experience in ...

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Customer Support Engineer

Raleigh, NC · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

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Customer Support Engineer

Dallas, TX · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

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Customer Support Engineer

Manhattan, NY · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

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Customer Support Engineer

New York, NY · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

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Customer Support Engineer

San Francisco, CA · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Represent the company to the customer and assume accountability for customer happiness with service.

Orbotech

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Represent the company to the customer and assume accountability for customer happiness with service.

Cisco

Customer Quality Engineer

San Jose, CA · On-site

$143K - $185K/yr

... customer happiness. * Lead customer-facing quality engagements, providing clarity, performance ... Partner with engineering teams to influence product quality strategies, maintain deep technical ...

Cisco

Customer Quality Engineer

San Jose, CA

$143K - $185K/yr

... customer happiness. * Lead customer-facing quality engagements, providing clarity, performance ... Partner with engineering teams to influence product quality strategies, maintain deep technical ...

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Customer Happiness Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer happiness engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer happiness engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a customer happiness engineer?

A Customer Happiness Engineer is a professional who serves as a primary point of contact for customers, ensuring their issues are resolved and needs are met in a timely and positive manner. They typically combine technical expertise with strong communication skills to troubleshoot problems, provide product guidance, and foster customer satisfaction. Their role may also involve gathering feedback, collaborating with product teams, and contributing to continuous improvements. Ultimately, their goal is to create a positive experience that encourages customer loyalty and advocacy.

What are the key skills and qualifications needed to thrive as a customer happiness engineer, and why are they important?

To thrive as a Customer Happiness Engineer, you need a solid understanding of customer support principles, product knowledge, and troubleshooting skills, often supplemented by a background in technology or customer service. Familiarity with support ticketing systems, CRM tools like Zendesk or Salesforce, and basic technical certifications can be valuable. Exceptional communication, empathy, and problem-solving abilities help you stand out by building strong customer relationships and resolving issues efficiently. These skills ensure customer satisfaction, foster loyalty, and contribute to a positive brand reputation.

How do customer happiness engineers typically collaborate with other departments to resolve complex customer issues?

Customer Happiness Engineers often work closely with product, engineering, and support teams to resolve customer challenges that require cross-functional expertise. When customers encounter technical or product-related issues beyond standard support, Customer Happiness Engineers act as liaisons, gathering detailed information from customers and relaying it to the appropriate department. This collaborative approach ensures issues are addressed efficiently and customers receive comprehensive solutions. Regular communication and a proactive mindset are essential for success in this role, as it often involves managing multiple priorities and stakeholders.

What is the difference between Customer Happiness Engineer vs Customer Support Specialist?

AspectCustomer Happiness EngineerCustomer Support Specialist
Required CredentialsTechnical knowledge, communication skillsBasic technical understanding, customer service skills
Work EnvironmentCollaborative, cross-functional teams, often in tech companiesCall centers, help desks, customer service departments
Employer & Industry UsageTech companies, SaaS providersVarious industries including retail, tech, telecom
Common Search & Comparison IntentUnderstanding roles focused on customer experience and technical supportGeneral customer service roles

The Customer Happiness Engineer role emphasizes technical support combined with customer experience, often in tech environments, whereas Customer Support Specialists focus on resolving customer issues through direct support. Both roles require strong communication skills, but the engineer role typically demands more technical knowledge and cross-team collaboration.

More about Customer Happiness Engineer jobs

What job categories do people searching Customer Happiness Engineer jobs look for?

The top searched job categories for Customer Happiness Engineer jobs are:

Customer Happiness Engineer jobs near you
Infographic showing various Customer Happiness Engineer job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Happiness Engineer (Saturday to Tuesday 7am to 6pm)

HiOperator

Dallas, TX

$17/hr

Full-time

Medical, Dental, Vision

Re-posted 12 days ago

Job description

Join an innovative and diverse team revolutionizing one of the biggest industries in the world!

HiOperator's mission is to elevate the customer-service experience by giving excellent tools to the agents who make things happen. We are People Talking to People!

With tightly built automation, our one-stop platform puts people and tech in the right places, minimizing tedious tasks for you and maximizing quality production for our clients. Your human perspective and judgment are applied where they're most effective-and critical.

Our momentum has been strengthening steadily since 2020, and we seek motivated individuals to help us build a revolutionary standard of service in our Dallas office. We look forward to having you try your hand at joining our tight-knit, collaborative team, where you'll use cutting-edge software, learn a ton, and have some fun along the way!

Your key priorities:

  • Solve customers' problems, via email/chat for a variety of clients.
  • Achieve key standards in customer satisfaction and performance.
  • Work closely with leaders to improve our software and operations.

You're a great match if you:

  • Excel in a high-standards, fast-paced environment.
  • Type 40+ wpm with 99% accuracy!
  • Are dependable: you show up ready to roll every day!
  • Are a quick learner - our agents serve multiple clients, with evolving policies and procedures.
  • Take ownership in solving problems.
  • Are tech-savvy and comfortable using the Google Workspace suite.
  • Read, comprehend, and write in English.

Shift Options:

  • Saturday to Tuesday, 7am - 6pm

You can expect:

  • Opportunity for growth at a rapidly growing startup
  • Performance-based, people-oriented workplace

Benefits:

  • Medical, dental, and vision benefits
  • Free parking
  • Free onsite gym
  • Fantastic 19th-floor view, with an awesome break room!

Visit us to learn more! https://www.hioperator.com
This is not a remote position; our team works in the office!
Job Type: Full-time
Pay: $17.00 per hour

Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.

HiOperator is an equal opportunity employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

HiOperator uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Please note: We will never invite you to join a Google Hangout or similar resources, ask you to purchase your own equipment, or make you pay a fee to apply, and we will never send you an email from a third-party email service such as Yahoo or Gmail. If you are suspicious of a job posting, please verify that the posting is also listed on our official website.

Employment Type: FULL_TIME

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