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Customer Facing Project Manager Jobs (NOW HIRING)

ImageTrend

Customer Success Project Manager

Eagan, MN · On-site +1

$80K - $100K/yr

Under the direction of the Implementation Manager, the Customer Success Project Manager is ... Develops comprehensive internal and client facing project schedules and work plans, as well as ...

Gibraltar Fabrication

Project Manager

Calexico, CA · On-site

$120 - $180/hr

Strong communication, negotiation, and client-facing abilities. * Ability to manage multiple projects simultaneously. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

New

McCrometer

Project Manager

Hemet, CA · Hybrid

Opportunities to work on customer-facing projects with visible business impact Reporting to the Project Management Manager , the Project Manager will take ownership of customer projects from order ...

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How much do customer facing project manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer facing project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What is a customer facing project manager?

A Customer Facing Project Manager is a professional who leads and coordinates projects while directly interacting with clients or customers. Their main responsibility is to ensure that the project meets the client's needs and expectations, acting as the primary point of contact between the client and the project team. They manage project timelines, budgets, and deliverables, and also handle client communications, feedback, and issue resolution. This role requires strong communication, organizational, and problem-solving skills to successfully deliver projects and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer facing project manager?

To thrive as a Customer Facing Project Manager, you need expertise in project management methodologies, strong organizational skills, and relevant experience or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Asana, or Jira, as well as CRM systems, is typically required. Exceptional communication, problem-solving, and relationship-building abilities set top performers apart in this role. These skills are crucial for effectively managing projects, meeting client expectations, and ensuring successful project delivery in client-centric environments.

How does a customer facing project manager balance client expectations with internal project constraints?

A Customer Facing Project Manager acts as a bridge between clients and internal teams, ensuring that project goals align with both customer needs and company capabilities. This often involves setting clear communication channels, managing stakeholder expectations, and proactively addressing any potential scope changes or resource limitations. The role requires strong negotiation and problem-solving skills to find mutually agreeable solutions when challenges arise. By fostering transparency and building trust, project managers help ensure successful project delivery while maintaining positive client relationships.
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Customer Facing Project Manager jobs near you
Infographic showing various Customer Facing Project Manager job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 2% Temporary, and 3% Contract. Highlights an 90% In-person, 3% Hybrid, and 7% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Customer Success Project Manager

ImageTrend

Eagan, MN • On-site, Remote

$80K - $100K/yr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Manages assigned client projects from initiation through closure, including planning, execution, and monitoring.

  • Develops project schedules, tracks performance, and ensures milestones are met while keeping stakeholders informed.

  • Plans and executes client-facing product transitions, rollouts, and deprecations, and creates all required project documentation.

Job description

Job Description
About Us:
ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.
Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!
Description: Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning, design, execution, monitoring, documentation, controlling and closure of project interfacing with internal and external stakeholders.
What You'll Do:
  • Manages assigned projects with time-bound deliverables including projects aligned with current and future product offerings
  • Develops comprehensive internal and client facing project schedules and work plans, as well as participates in all relevant meetings and actions to complete projects assigned
  • Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed.
  • Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner
  • Plans and executes client facing product transitions
  • Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders
  • Designs risk mitigation plans for client service projects assigned
  • Optimizes and improves processes and overall approach for existing processes
  • Acts as project manager for smaller products that don't require full-time management
  • Creates and maintains all required documentation for projects
  • Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality
  • Travel to orientation, industry or company events, or other onsite meetings as required
  • Performs additional duties as assigned

Requirements
  • Degree or equivalent combination of education and relevant work experience
  • Proven experience working in a technical client services or related position, preferably in a SaaS-based organization within Fire, EMS, or healthcare related industries
  • Experience in project management, leading technical client implementation projects or another similar role
  • Completed Project Management Certification is required (PMP)
  • Knowledge or experience with ImageTrend products and functions
  • Knowledge or familiarity with technical documentation and writing
  • Strong analytical & critical thinking skills, with excellent attention to detail and problem-solving abilities
  • Strong interpersonal, influencing and communication skills, both verbal and written
  • Strong time management and organizational skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities to meet critical timelines
  • Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies
  • Ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools
  • Ability to maintain discretion when handling proprietary and confidential information
  • Enthusiasm for learning and expanding knowledge or skills
  • Strong work ethic, integrity, honesty, collaboration and team orientation
  • Ability to travel based on customer and business needs and the location of customers, up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.
Position Salary Range: The annual base salary range for this full-time role is $80,000- $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

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