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Customer Facing Project Manager Jobs (NOW HIRING)

Halma plc

Senior Project Manager

Broken Arrow, OK · On-site

Standardize documentation, communication protocols, and customer-facing project materials. * Drive ... Risk management and decision-making * Continuous improvement mindset * Data-driven performance ...

Exowatt

Manager, Field Operations

Miami, FL

The Manager, Field Operations is responsible for the successful delivery of Exowatt modules at ... Runs the customer-facing project cadence: kickoff, weekly status, milestone reviews, risk reviews ...

Ripple

Project Manager

New York, NY · Remote

Collaborate with product, implementation, development, consultants, and customer success teams to ... facing project management, preferably within a SaaS or B2B software environment. * Strong ...

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How much do customer facing project manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer facing project manager in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

How does a Customer Facing Project Manager balance client expectations with internal project constraints?

A Customer Facing Project Manager acts as a bridge between clients and internal teams, ensuring that project goals align with both customer needs and company capabilities. This often involves setting clear communication channels, managing stakeholder expectations, and proactively addressing any potential scope changes or resource limitations. The role requires strong negotiation and problem-solving skills to find mutually agreeable solutions when challenges arise. By fostering transparency and building trust, project managers help ensure successful project delivery while maintaining positive client relationships.

What is a Customer Facing Project Manager?

A Customer Facing Project Manager is a professional who leads and coordinates projects while directly interacting with clients or customers. Their main responsibility is to ensure that the project meets the client's needs and expectations, acting as the primary point of contact between the client and the project team. They manage project timelines, budgets, and deliverables, and also handle client communications, feedback, and issue resolution. This role requires strong communication, organizational, and problem-solving skills to successfully deliver projects and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Facing Project Manager, and why are they important?

To thrive as a Customer Facing Project Manager, you need expertise in project management methodologies, strong organizational skills, and relevant experience or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Asana, or Jira, as well as CRM systems, is typically required. Exceptional communication, problem-solving, and relationship-building abilities set top performers apart in this role. These skills are crucial for effectively managing projects, meeting client expectations, and ensuring successful project delivery in client-centric environments.
What cities are hiring for Customer Facing Project Manager jobs? Cities with the most Customer Facing Project Manager job openings:
What states have the most Customer Facing Project Manager jobs? States with the most job openings for Customer Facing Project Manager jobs include:
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Customer Facing Project Manager jobs near you

Senior Project Manager

Halma plc

Broken Arrow, OK • On-site

Full-time

Posted 12 days ago

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.
Position Summary:
The Senior Manager Project Manger is responsible for designing, leading, and continuously improving the way OsecoElfab delivers customer-driven, engineered-to-order projects across the US and UK. This role owns the project delivery framework-processes, tools, governance, and cross-functional coordination-while also managing a portfolio of strategic customer projects as a hands-on Project Manager.
This leader ensures that projects move seamlessly through Sales, Engineering, Planning, Operations, and Quality, delivering on customer requirements with precision, speed, and exceptional communication. The Senior Manager of Project Operations plays a critical role in strengthening OsecoElfab's reputation for reliability, responsiveness, and technical excellence.
In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration, and excellence.
Project Delivery Leadership
  • Own and continuously improve the global project delivery process, including workflows, stage gates, documentation, and governance.
  • Ensure consistent execution of customer-driven projects across Tulsa, the UK, and other global sites.
  • Develop and maintain project KPIs (OTD, cycle time, margin performance, customer satisfaction) and drive accountability across functions.
  • Partner with Engineering, Operations, Supply Chain, and Sales to resolve bottlenecks, improve throughput, and enhance cross-functional alignment.

Hands-On Project Management
  • Manage a portfolio of complex, high-visibility customer projects from order acceptance through shipment.
  • Serve as the primary customer contact for project scope, schedule, communication, and risk management.
  • Coordinate engineering deliverables, production schedules, testing, and documentation requirements.
  • Ensure projects meet technical specifications, regulatory requirements, and internal quality standards.

Team Leadership & Development
  • Lead and mentor Project Coordinators, assigned Project Managers, or cross-functional project contributors (depending on structure).
  • Build capability in project planning, communication, risk management, and customer engagement.
  • Foster a culture of ownership, transparency, and continuous improvement.

Process, Systems & Tools
  • Implement and optimize project management tools (Click-Up, ERP, CRM, dashboards, templates, workflows).
  • Standardize documentation, communication protocols, and customer-facing project materials.
  • Drive adoption of best practices in project planning, scheduling, and change control.

Customer & Stakeholder Engagement
  • Act as a senior escalation point for customer project issues.
  • Support Sales and Marketing with project insights, feasibility assessments, and customer communication strategies.
  • Represent Project Operations in cross-functional leadership forums.

This job description provides a comprehensive overview of the main responsibilities expected in this role. However, it is not an all-encompassing list and may be updated in the future to reflect changing role requirements and business needs.
Knowledge, Skills and Abilities:
  • Project governance and process design
  • Technical aptitude and engineering literacy
  • Customer-centric communication
  • Cross-functional leadership
  • Situational Leadership Skills
  • Risk management and decision-making
  • Continuous improvement mindset
  • Data-driven performance management

Education and Qualifications:
  • Bachelor's degree in Engineering, Operations, Business, or related field.
  • 5+ years of experience in project management within manufacturing, engineered-to-order products, or industrial equipment.
  • Proven experience leading cross-functional project delivery processes.
  • Strong understanding of engineering workflows, production planning, and quality systems.
  • Demonstrated ability to manage complex customer projects with technical requirements.
  • Excellent communication, problem-solving, and stakeholder-management skills.

Preferred
  • Experience in pressure relief devices, process safety, industrial equipment, or adjacent technical industries.
  • PMP, Lean, or Six Sigma certification.
  • Experience leading multi-site or global project teams.
  • ERP/CRM proficiency (e.g., D365, Salesforce).
  • Productivity and project management platform software experience (e.g., ClickUP, MS Project)

#OsecoElfab
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