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Customer Experience Research Jobs (NOW HIRING)

Collectorsuniverse

Director, UX Research

$163K - $267K/yr

Overview We are looking for a Director, UX Research to join the Customer Insights team at Collectors and lead our UX research function. This is an exciting time to join the growing collectibles space.

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

Collectors

Director, UX Research

California, MO · On-site

$163 - $267/hr

Overview We are looking for a Director, UX Research to join the Customer Insights team at Collectors and lead our UX research function. This is an exciting time to join the growing collectibles space.

Retool Inc.

UX Research Manager

San Francisco, CA · On-site

$194 - $260/hr

... customer segments and AI-powered experiences. You'll collaborate with a curious and ... Experience shaping product direction through early‑stage generative research and iterative ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

The Manager of UX Research is a thought-leader, driving AutoZone's strategic and tactical UX ... Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our ...

Zeiders Enterprises

UX Research Analyst

Woodbridge, VA · On-site

$115K/yr

Job Title: UX Research Analyst Zeiders is an industry leader in military and family support. Our ... This approach has earned client confidence and repeat business from satisfied customers. Located in ...

Zeiders Enterprises

UX Research Analyst

Woodbridge, VA · On-site

$115K/yr

Job Title: UX Research Analyst Zeiders is an industry leader in military and family support. Our ... This approach has earned client confidence and repeat business from satisfied customers. Located in ...

Stem Xpert

NJ · On-site

$116K/yr

... UX Research Analyst/Tester Piscataway, NJ 5+ Months Contract 2 plus years of professional ... Customer or User Experience Testing role is primarily for client's Retail Stores. Candidate would ...

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How much do customer experience research jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience research in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer experience research?

Customer Experience Research involves collecting and analyzing data about how customers interact with a company's products, services, and brand. The goal is to understand customer needs, pain points, and preferences in order to improve overall satisfaction and loyalty. This research can use methods like surveys, interviews, feedback forms, and observation to gain insights. The findings help businesses make informed decisions to enhance the customer journey and address issues proactively.

How does a customer experience researcher typically collaborate with cross-functional teams to drive improvements?

Customer Experience Researchers often work closely with product, marketing, design, and customer support teams to translate research insights into actionable improvements. Regular meetings and workshops are common to share findings, prioritize initiatives, and co-create solutions. This collaboration ensures that the voice of the customer is integrated into product development and service enhancements, leading to a more cohesive and customer-centric approach across the organization.

What are the key skills and qualifications needed to thrive as a customer experience researcher, and why are they important?

To thrive as a Customer Experience Researcher, you need expertise in research methodologies, data analysis, and user experience design, often supported by a degree in psychology, marketing, or a related field. Familiarity with survey tools, analytics platforms, and customer feedback systems is typically required. Strong communication, critical thinking, and empathy are vital soft skills for effectively interpreting data and advocating for customer needs. These skills and qualities are crucial for generating actionable insights that drive customer satisfaction and business growth.

What does a customer experience researcher do?

A customer experience researcher studies how customers interact with a company's products or services to identify areas for improvement. They collect and analyze data through surveys, interviews, and usability testing to help organizations enhance customer satisfaction and loyalty. Strong analytical skills and knowledge of research tools are essential for this role.
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Customer Experience Research jobs near you
Infographic showing various Customer Experience Research job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Experience Research Senior Associate

JPMorgan Chase & Co.

Manhattan, NY • On-site

$118K - $160K/yr

Full-time

Medical, Retirement

Re-posted 17 days ago

Key responsibilities

  • Conduct and execute research studies using advanced research methods to gather customer insights.

  • Analyze and interpret data to identify patterns and trends, providing actionable recommendations to inform user experience design decisions.

  • Collaborate with cross-functional teams to ensure the integration of user insights into product development processes.

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description


Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As an Experience Research Senior Associate in the Experience Research team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
Job responsibilities
  • Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
  • Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
  • Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
  • Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
  • Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
  • Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
  • Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
  • Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills
  • Experience crafting personas and archetypes based on data and behavior insight.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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