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Customer Experience Research Jobs (NOW HIRING)

Uiuxtrend

Experience Research Vice President

Plano, TX · On-site

$140 - $240/hr

Develop, administer, and maintain survey programs that measure user satisfaction, customer ... Experience with research operations, participant management systems, or research governance ...

Smartsheet

Manager, UX Research

$119K/yr

We're hiring a Manager of UX Research to join our world class UX Research team. Researchers at ... You'll partner closely with Product and Design leaders to make sure the customer's needs show up in ...

Smartsheet

Manager, UX Research

$155K - $187K/yr

You'll partner closely with Product and Design leaders to make sure the customer's needs show up in what we build and how we prioritize. You will report to our Director, UX Research. This role is ...

Yum! Brands

Sr. UX Researcher I

Plano, TX

... customers engage with KFC. Atlas is built on a principle of global UX/UI standardization, while ... This role combines qualitative user research with data-informed insights, partnering closely with ...

Thomson Reuters U.S. Inc.

Lead UX Researcher

Eagan, MN · On-site

$170K/yr

About the UX Team Come and join the Tax UX Research Team as we work to transform Thomson Reuters into a truly Digital company. We are not just changing the way customers engage with us - we are ...

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How much do customer experience research jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience research in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer experience research?

Customer Experience Research involves collecting and analyzing data about how customers interact with a company's products, services, and brand. The goal is to understand customer needs, pain points, and preferences in order to improve overall satisfaction and loyalty. This research can use methods like surveys, interviews, feedback forms, and observation to gain insights. The findings help businesses make informed decisions to enhance the customer journey and address issues proactively.

What are the key skills and qualifications needed to thrive as a customer experience researcher, and why are they important?

To thrive as a Customer Experience Researcher, you need expertise in research methodologies, data analysis, and user experience design, often supported by a degree in psychology, marketing, or a related field. Familiarity with survey tools, analytics platforms, and customer feedback systems is typically required. Strong communication, critical thinking, and empathy are vital soft skills for effectively interpreting data and advocating for customer needs. These skills and qualities are crucial for generating actionable insights that drive customer satisfaction and business growth.

How does a customer experience researcher typically collaborate with cross-functional teams to drive improvements?

Customer Experience Researchers often work closely with product, marketing, design, and customer support teams to translate research insights into actionable improvements. Regular meetings and workshops are common to share findings, prioritize initiatives, and co-create solutions. This collaboration ensures that the voice of the customer is integrated into product development and service enhancements, leading to a more cohesive and customer-centric approach across the organization.
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Customer Experience Research jobs near you
Infographic showing various Customer Experience Research job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Experience Research Vice President

JPMorgan Chase & Co.

Columbus, OH • On-site

$180 - $240/hr

Other

Posted 23 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Employee Experience Design, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Job responsibilities

  • Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
  • Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
  • Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
  • Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
  • Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
  • Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
  • Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
  • Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
  • Experience in designinghigh-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

  • Expertise in mixed-methods research, with the ability to synthesize quantitative and qualitative findings into clear, actionable insights.
  • Proven track record of leading large-scale employee or customer experience research programs within complex, matrixed organizations, translating business objectives into actionable research strategies and driving measurable outcomes.
  • Executive presence and strong stakeholder management skills, with the ability to communicate complex research findings, influence decision making, and build alignment with senior leaders.
  • Strong consultative and strategic thinking capabilities, with the ability to identify opportunities, challenge assumptions, and guide cross-functional teams toward user-centered solutions.
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