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Customer Experience Research Jobs (NOW HIRING)

Stem Xpert

NJ

$116K/yr

... UX Research Analyst/Tester Piscataway, NJ 5+ Months Contract 2 plus years of professional ... Customer or User Experience Testing role is primarily for client's Retail Stores. Candidate would ...

J.P. Morgan

Experience Research Vice President

Wilmington, DE · On-site

$134K - $172K/yr

  • Medical

  • Retirement

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and ...

ACI Infotech

UX Researcher

Remote Experiences Required for This Role UX Research - At least 3 years of experience and use ... Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

NBCUniversal

Director, UX Research

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our impact is rooted in improving the communities where our employees, customers, and audiences ... The Principal User Experience Researcher will play a key role in defining the future of Peacock ...

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Sonsoft Inc

UX Researcher

Roseland, NJ

Assumes overall responsibility for research methodologies that are leveraged and incorporated ... Works with internal and external customers (Marketing, Service Technology, end-users and domain ...

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How much do customer experience research jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience research in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer experience research?

Customer Experience Research involves collecting and analyzing data about how customers interact with a company's products, services, and brand. The goal is to understand customer needs, pain points, and preferences in order to improve overall satisfaction and loyalty. This research can use methods like surveys, interviews, feedback forms, and observation to gain insights. The findings help businesses make informed decisions to enhance the customer journey and address issues proactively.

What are the key skills and qualifications needed to thrive as a customer experience researcher, and why are they important?

To thrive as a Customer Experience Researcher, you need expertise in research methodologies, data analysis, and user experience design, often supported by a degree in psychology, marketing, or a related field. Familiarity with survey tools, analytics platforms, and customer feedback systems is typically required. Strong communication, critical thinking, and empathy are vital soft skills for effectively interpreting data and advocating for customer needs. These skills and qualities are crucial for generating actionable insights that drive customer satisfaction and business growth.

How does a customer experience researcher typically collaborate with cross-functional teams to drive improvements?

Customer Experience Researchers often work closely with product, marketing, design, and customer support teams to translate research insights into actionable improvements. Regular meetings and workshops are common to share findings, prioritize initiatives, and co-create solutions. This collaboration ensures that the voice of the customer is integrated into product development and service enhancements, leading to a more cohesive and customer-centric approach across the organization.
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Customer Experience Research jobs near you
Infographic showing various Customer Experience Research job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Analyst

Jobs via Dice

Newport News, VA • On-site

Other

Posted 5 days ago

Job description

Job Title: Customer Experience Analyst
Location: Newport News, VA (Onsite)
Key Responsibilities:
  • Lead end end mapping of the member journey across account opening, servicing, lending, and communications touchpoints, creating current-state and future-state journey maps
  • Conduct branch visits, shadowing sessions, and staff interviews to observe member interactions firsthand and surface friction points
  • Facilitate member and staff feedback sessions to validate journey pain points and test proposed improvements
  • Design improved, member-facing experiences for account opening, servicing, and lending interactions, balancing member needs with operational feasibility
  • Review and rewrites member-facing communications, including notices, scripts, letters, and digital messaging, for clarity, tone, and consistency
  • Build touchpoint inventories that catalog every interaction a member has with a branch, flagging redundant, confusing, or outdated steps
  • Translate journey findings into specific, actionable workflow recommendations for the process improvement function to implement
  • Prioritize journey improvement opportunities based on member impact, frequency, and effort required
  • Present journey maps, findings, and member experience recommendations to the svp, sales and service
  • Stay current on member experience best practices and emerging expectations in retail banking and credit unions
  • Serve as the voice of the member throughout the branch operations transformation program
Qualifications:
  • Bachelor's degree in Business, Communications, Human-Centered Design, or related field, or equivalent experiences
  • Two to three years of experience in customer experience, journey mapping, UX research, or a member/customer-facing role within financial services
  • Skilled at facilitation and interviewing, with the ability to translate qualitative feedback into clear documentation

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