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Customer Experience Research Jobs (NOW HIRING)

J.P. Morgan

Experience Research Vice President

Wilmington, DE · On-site

$134K - $172K/yr

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and ...

NBCUniversal

Director, UX Research

Manhattan, NY · On-site

Our impact is rooted in improving the communities where our employees, customers, and audiences ... The Principal User Experience Researcher will play a key role in defining the future of Peacock ...

ACI Infotech

UX Researcher

Remote Experiences Required for This Role UX Research - At least 3 years of experience and use ... Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

ACI Infotech

UX Researcher

In addition, you will help scale user research at the State of Connecticut by joining a team of ... Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

Sonsoft Inc

UX Researcher

Roseland, NJ · On-site

Assumes overall responsibility for research methodologies that are leveraged and incorporated ... Works with internal and external customers (Marketing, Service Technology, end-users and domain ...

Smartsheet

Manager, UX Research (Remote Eligible - US)

$119K/yr

We're hiring a Manager of UX Research to join our world class UX Research team. Researchers at ... You'll partner closely with Product and Design leaders to make sure the customer's needs show up in ...

ACI Infotech

UX Researcher

Hartford, CT · On-site

In addition, you will help scale user research at the State of Connecticut by joining a team of ... Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

Motion Recruitment

UX Researcher

Philadelphia, PA · On-site

Develop research strategy in partnership with design and product leadership. * Proactively plan and ... Focus on the customer: * Gather, evaluate, and develop a solid understanding of customer use cases ...

New

Photon

UX Researcher | Texas

Irving, TX · On-site

You will work collaboratively with UX Research Team, UX/UI Design Teams, Product & Marketing ... In a nutshell, we want to out-distance the competition and vastly improve any customer tool ...

NBCUniversal

Director, UX Research

Manhattan, NY · On-site

Our impact is rooted in improving the communities where our employees, customers, and audiences ... The Principal User Experience Researcher will play a key role in defining the future of Peacock ...

Kanak Elite Services Inc

UX Researcher

Chicago, IL · On-site

Lead user research efforts across multiple product lines, including gathering and analyzing data ... customer feedback . * Collaborate with Designers , Product Managers , and Engineers to identify and ...

User Research International LLC

UX Researcher (TEMP)

$55 - $70/hr

User Research International is seeking an experienced UX Researcher (5+ years) to lead benchmarking ... their customers' needs. Our culture is collaborative and we equally value people skills and ...

Valid8 Financial, Inc.

$140 - $190/hr

Lead and support UX design and UX research, establishing standards for usability, accessibility, interaction design, research quality, and experience consistency. * Identify friction across customer ...

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Customer Experience Research information

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How much do customer experience research jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience research in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer experience research?

Customer Experience Research involves collecting and analyzing data about how customers interact with a company's products, services, and brand. The goal is to understand customer needs, pain points, and preferences in order to improve overall satisfaction and loyalty. This research can use methods like surveys, interviews, feedback forms, and observation to gain insights. The findings help businesses make informed decisions to enhance the customer journey and address issues proactively.

How does a customer experience researcher typically collaborate with cross-functional teams to drive improvements?

Customer Experience Researchers often work closely with product, marketing, design, and customer support teams to translate research insights into actionable improvements. Regular meetings and workshops are common to share findings, prioritize initiatives, and co-create solutions. This collaboration ensures that the voice of the customer is integrated into product development and service enhancements, leading to a more cohesive and customer-centric approach across the organization.

What are the key skills and qualifications needed to thrive as a customer experience researcher, and why are they important?

To thrive as a Customer Experience Researcher, you need expertise in research methodologies, data analysis, and user experience design, often supported by a degree in psychology, marketing, or a related field. Familiarity with survey tools, analytics platforms, and customer feedback systems is typically required. Strong communication, critical thinking, and empathy are vital soft skills for effectively interpreting data and advocating for customer needs. These skills and qualities are crucial for generating actionable insights that drive customer satisfaction and business growth.

What does a customer experience researcher do?

A customer experience researcher studies how customers interact with a company's products or services to identify areas for improvement. They collect and analyze data through surveys, interviews, and usability testing to help organizations enhance customer satisfaction and loyalty. Strong analytical skills and knowledge of research tools are essential for this role.
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Customer Experience Research jobs near you
Infographic showing various Customer Experience Research job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

UX Research Coordinator/Lead

America CyberSystem

Austin, TX • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description
ACS delivers information technology solutions, staffing and workforce management services to global Fortune 1000 companies, across various industry vertical marketplaces. In just over a decade, ACS has grown to over $500 Million in sales revenue, 6500 employees working on a global basis for over half of the Fortune 125. visit our web http://www.acsicorp.com/
Job Description
A UX (User Experience) Research Recruiting Coordinator will work closely with the UX researchers to plan, recruit, and schedule potential research participants for a wide range of UX studies. The coordinator will be responsible for the recruitment of research participants for multiple projects that encompass a wide variety of products and services. The coordinator will be supporting multiple researchers at once recruiting potential research participants to ensure the success of their studies. Creative problem solving and lead generations are essential for being successful in this role.
The coordinator will need to be familiar with Mac OS, Google Suite, and must be able to work with large datasets in spreadsheets. A successful research recruiting coordinator will be organized, detail-oriented with good time-management skills, and able to maintain professional and friendly participant and researcher relationships. Outstanding written and verbal communication skills are required, as the coordinator will be in constant communication with both participants and researchers.
Your responsibilities will include but are not limited to:
  • Source, screen and recruit research participants for UX studies
  • Partner and collaborate with UX researchers to identify key participant requirements
  • Curate participants to ensure a high quality sample pool for the researchers
  • Manage calendars, timelines, scheduling details, and logistics for multiple UX studies
  • Track and analyze participant activity and document in our database
  • Network with potential participants to generate new leads

Qualifications
Basic Qualifications
  • High School Diploma or GED Equivalent
  • At least 1 year of experience relating to the job description

Preferred
  • Experience in customer support, data entry, research and/or research recruiting for a technology company
  • Problem solving abilities
  • Bachelor's degree
  • Ability to work with large data sets in spreadsheets
  • Professional written and verbal communication
  • Analytical skills

Additional Information
All your information will be kept confidential according to EEO guidelines.

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