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Customer Experience Project Manager Jobs in Indiana

Mr. Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Mr.Handyman

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Mr. Handyman

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Powers & Sons Construction

Project Manager

Gary, IN · On-site

Gary, Indiana POSITION SUMMARY Powers & Sons Construction is seeking an experienced Project Manager to join our Gary, Indiana office. The Project Manager will lead the planning and execution of ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Lebanon, IN · On-site

$17 - $21.25/hr

... experience, satisfaction, retention, loyalty, and advocacy while improving processes ... The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ...

Ace Rent A Car Reservations Inc

Be Seen First

Customer Experience Specialist

Indianapolis, IN · On-site

$41K/yr

Specialists will also work closely with the Customer Experience Manager and Contact Center to continually improve the overall experience for the customer. Minimum Qualifications * Experience in ...

Cherokee Federal

Project Manager-EPA

Crane, IN · On-site

... customer engagement. Compensation & Benefits: Estimated Starting Salary Range for Project Manager : Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and ...

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Customer Experience Project Manager information

See Indiana salary details

$34.7K

$86.5K

$108.5K

How much do customer experience project manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer experience project manager in Indiana is $86,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $99,400.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What are popular job titles related to Customer Experience Project Manager jobs in Indiana?

For Customer Experience Project Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Indiana look for?

The top searched job categories for Customer Experience Project Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Experience Project Manager jobs?

Cities in Indiana with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $86,524 per year, or $41.6 per hour.

Customer Experience Specialist

Mr. Handyman

Granger, IN • On-site

$16 - $20/hr

Full-time

Re-posted 27 days ago

Job description

Join Our Dynamic Team at Mr. Handyman - Office Professional Needed!
Location: South Bend Area
About Mr. Handyman:
As one of the nation's most respected home repair and maintenance companies, Mr. Handyman is renowned for our exceptional service, quality work, and unwavering commitment to our "Done Right Promise." We value our team members highly, ensuring that we hire only the best. Join us, and be part of a team that not only builds careers but also upholds the highest standards of the industry.
Why Choose Mr. Handyman?
  • Competitive Compensation: Attractive pay with opportunities for advancement.
  • Professional Growth: Work alongside a team of skilled Service and Office Professionals dedicated to delivering outstanding customer experiences.
  • Balanced Work Life: Enjoy flexible scheduling with no late evenings-work Monday to Friday, 8:00 AM to 5:30 PM, and occasional Saturdays from 8:00 AM to 12:00 PM.
  • Supportive Environment: Benefit from industry-leading software and systems while taking pride in applying your skills in our varied and challenging work settings.

Role Overview:
  • Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and maintain effective communication with clients.
  • Customer Relations: Assist customers through their projects, manage expectations, and ensure satisfaction.
  • Operational Coordination: Oversee daily schedules for service professionals to optimize efficiency and service delivery.
  • Customer Loyalty: Use our proven Mr. Handyman Way to consistently deliver experiences that impress and create lifelong customers.

Performance Evaluation Criteria:
  • Quality of Work: Deliver services that meet and exceed customer expectations.
  • Customer Satisfaction: Achieve high levels of customer satisfaction through excellent service delivery.
  • Operational Efficiency: Ensure tasks are completed well and in a timely manner.

What We Expect:
  • Cultural Fit: Fully aligned with our company culture and values.
  • Drive and Initiative: Self-starter with the ability to multitask and deliver results.
  • Communication Skills: Excellent verbal and written communication skills are crucial.

Job Requirements:
  • Location: Must reside within the South Bend area.
  • Experience: At least 6 years in an office environment with significant phone and computer usage.
  • Education: Minimum of 2 years of college education.

Benefits & Compensation:
  • We offer a compensation package that is competitive within the industry and discussed in detail during the hiring process.

Apply Now:
Are you ready to advance your career with Mr. Handyman? If you meet our requirements and are excited about making a significant impact, we would love to hear from you. Apply today and join a team that prides itself on excellence and customer satisfaction.

Apply