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Customer Experience Project Manager Jobs in Indiana

CACI International, Inc.

Project Manager

Crane, IN · On-site

Experience in DoD customer relations and project management * Experience as Program/Project Manager on an IAC MAC contract * Active minimum Secret clearance * PMP What You Can Expect: A culture of ...

IDEX

Project Manager

Crawfordsville, IN

Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX ... Coordinate closely with sponsor customers and internal teams to deliver projects that meet customer ...

New

Mr Handyman

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Mr Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

STAHL

Project Manager

Crane, IN · On-site

... and experienced Project Manager to join our team! Responsibilities: The Project Manager will oversee the management of multiple projects ensuring day-to-day operations including strong customer ...

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All JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Indiana

Customer Experience Project Manager information

See Indiana salary details

$34.7K

$86.5K

$108.5K

How much do customer experience project manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer experience project manager in Indiana is $86,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $99,400.00 per year, depending on experience, location, and employer.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Indiana? For Customer Experience Project Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Indiana look for? The top searched job categories for Customer Experience Project Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Experience Project Manager jobs? Cities in Indiana with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $86,524 per year, or $41.6 per hour.
Assistant EPC Project Manager

Assistant EPC Project Manager

M. J. Electric, LLC

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About Us
For over 60 years, M. J. Electric, LLC, a Quanta Services company, has built-long standing working relationships and an industry-wide reputation as the single source solution to our customer's electrical utility construction and maintenance needs.
MJE values integrity, is inspired by our work, and is invested in delivering quality projects for our customers. Our culture is a product of our core values and operating principles which unite our personnel. Their professional competence and intelligent innovation result in outstanding customer satisfaction. We stand by everything we do.
We are committed to investing in our employees and their growth through training, tools, equipment, industry-leading safety measures, advancement opportunities and more. At M. J. Electric, you aren't just applying for job, you are building a career.
About this Role - Assistant EPC Project Manager
We are looking for a talented Assistant EPC Project Manager who has a passion for quality construction. This position is responsible for assisting the Lead EPC Project Manager to support engineering oversight and coordination with engineering service partners, equipment procurement, construction planning and other areas necessary to meet mobilization to construction milestone on EPC projects.
What You'll Do
- Responsible for understanding project scopes with the oversite of a Lead EPC PM.
- Able to learn how to: evaluate, identify, and communicate project requirements associated with project risks to the Lead EPC PM or other Team members.
- Work closely with the Lead EPC PM to coordinate with 3rd party design engineers and customers to assure the design engineers to meet contracting requirements, budgets, forecasts, and schedules.
- Work closely with the Lead EPC PM to support the Owner/Client on project planning and scheduling while assessing project issues and identify solutions to ensure project is delivered on-time and within budget while meeting client and regulatory requirements.
- Accompany EPC Team for business development meetings with Utilities, Clients and Owners regarding design requirements, job specifications, bid requirements and offer technical expertise regarding design solutions
- Follow the direction of the Lead EPC PM to align critical design requirements of on-going projects and continuously monitor quality to ensure compliance within established specifications and tolerances.
What You'll Bring
- An understanding of power systems/utility scale construction and technical related experience
- Project management skills with a desire to work on complex projects.
- Interpersonal skills, including an ability to maintain calm and effective exchanges by all parties during stressful situations with strong analytical and problem-solving skills.
- Able to support project communication in parallel with project lifecycles at multiple stages.
- Able to identify opportunities to support EPC team efforts for submittals, proposals, presentations, contract negotiation, and related activities.
- Able to work under the direction of a Lead EPC PM, in a team environment and or independently.
- Proficient use of MS Office tools to effectively communicate and present both in electronic format and verbally.
- Experience in the use of AutoCAD or MicroStation drafting software is preferred.
- Familiarity with Primavera scheduling software is preferred.
- Ability to read and interpret blueprints, drawings and schematics, engineering studies.
- Undergraduate Degree in engineering, project management, construction management, business administration or equivalent experience.
- Project Management, Engineering, Construction Management, or related experience in the utility scale construction and or the design build construction industry.
What You'll Get
- 401(k) with company match (Traditional & Roth)
- Paid Holidays and PTO
- Medical, Dental, and Vision
- Flexible Spending Accounts
- Health Savings Account
- Accident Insurance
- Hospital Indemnity Insurance
- Critical Illness Insurance
- Lifelock Identity Theft Protection
- Employee Discounts
- Short-Term & Long-Term Disability
For more benefit details click here!

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