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Customer Experience Project Manager Jobs in Indiana

Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX ... Coordinate closely with sponsor customers and internal teams to deliver projects that meet customer ...

Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX ... Coordinate closely with sponsor customers and internal teams to deliver projects that meet customer ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Showing results 1-20

Customer Experience Project Manager information

See Indiana salary details

$34.7K

$86.5K

$108.5K

How much do customer experience project manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer experience project manager in Indiana is $86,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $99,400.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Indiana? For Customer Experience Project Manager jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Customer Experience Project Manager jobs? Cities in Indiana with the most Customer Experience Project Manager job openings:
Infographic showing various Customer Experience Project Manager job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $86,524 per year, or $41.6 per hour.
Project Manager

Full-time

Posted 15 days ago


Job description

Project Manager needs 5-7 years experience

Project Manager requires:

  • Project management experience
  • Able to work across cultures both corporate and national cultural boundaries
  • Comfortable working with ambiguous data
  • Able to work independently and cooperate and collaborate with all levels of an organization

Project Manager duties:

  • Develop communications repository for external and internal communications
  • External calendar coordination with the divestiture partners
  • Manage cross functional agendas and meeting minutes for respective workstreams across global divestitures
  • Manage steering committee agendas and meeting minutes
  • Coordinate cross functional team meetings and steering committee meetings, including any partner travel, etc.
  • Project Management support for workstreams and local transition planning inside and outside of the company.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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