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Customer Experience Project Manager Jobs in Alabama

Thompson Engineering

Project Manager

Daphne, AL

Position Summary Thompson Engineering is seeking an experienced Project Manager to oversee the ... Maintain strong client relationships and provide exceptional customer service. * Lead project ...

Thompson Engineering

Project Manager

Daphne, AL · On-site

Position Summary ----- Thompson Engineering is seeking an experienced Project Manager to oversee ... Maintain strong client relationships and provide exceptional customer service. * Lead project ...

Thompson Engineering

Project Manager

Mobile, AL · On-site

Candidates with experience in transportation, site civil, coastal engineering, hydrology and ... Maintain strong client relationships and provide exceptional customer service. Lead project ...

Thompson Engineering

Project Manager

Mobile, AL

Position Summary Thompson Engineering is seeking an experienced Project Manager to oversee the ... Maintain strong client relationships and provide exceptional customer service. * Lead project ...

Thompson Engineering

Project Manager

Daphne, AL

Position Summary Thompson Engineering is seeking an experienced Project Manager to oversee the ... Maintain strong client relationships and provide exceptional customer service. * Lead project ...

Thompson Engineering

Project Manager

Mobile, AL

Position Summary Thompson Engineering is seeking an experienced Project Manager to oversee the ... Maintain strong client relationships and provide exceptional customer service. * Lead project ...

Thompson Engineering

Project Manager

Mobile, AL · On-site

Position Summary ----- Thompson Engineering is seeking an experienced Project Manager to oversee ... Maintain strong client relationships and provide exceptional customer service. * Lead project ...

Thompson Engineering

Project Manager

Daphne, AL · On-site

Candidates with experience in transportation, site civil, coastal engineering, hydrology and ... Maintain strong client relationships and provide exceptional customer service. Lead project ...

Enfinity Global

Project Manager

Uniontown, AL · On-site

... experience across all stages of the project life cycle ... We pride ourselves on being creative and innovative solution providers to our customers and partner.

Tesla

Customer Experience Specialist

Wetumpka, AL · On-site

$15.75 - $20/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Windstream

Project Mgr II

Mobile, AL · On-site

With a steadfast commitment to customer service, operational excellence, and superior network ... Education and/ or Experience: * Minimum 5 years in project, program management experience. * At ...

4P Consulting Inc.

Project Manager II

Birmingham, AL · On-site

Job Summary : 4P Consulting Inc. is seeking an experienced Project Manager II to plan, execute, and successfully close projects while ensuring delivery remains on schedule, within scope, and within ...

MetroServ

Project Manager, Ministry Minded

Birmingham, AL · On-site

$40K - $50K/yr

The Project Manager is responsible for leading supervisors who have responsibility for facilities ... and customer service experience.Good communication skills, written and oral.Supervisory and ...

Advastar, Inc

Project Manager, EPC

Birmingham, AL · On-site

If you have 4-8 years of PM experience, advanced Excel and scheduling proficiency across multiple ... Program Management: * Own end-to-end project delivery for assigned programs -- design ...

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Showing results 21-40

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Alabama

Customer Experience Project Manager information

See Alabama salary details

$33.1K

$82.4K

$103.3K

How much do customer experience project manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience project manager in Alabama is $82,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Alabama?

For Customer Experience Project Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Alabama look for?

The top searched job categories for Customer Experience Project Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Experience Project Manager jobs?

Cities in Alabama with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Alabama as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,416 per year, or $39.6 per hour.

Project Manager

360 Fire and Flood Property Restoration

Hoover, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

We are 360 Fire & Flood, a leading national disaster restoration company committed to providing comprehensive and efficient solutions to commercial and industrial clients affected by fire, water, and other disasters. With over 200 years of combined experience in the industry, our team of highly skilled experts is dedicated to restoring your property with care and precision.
As a trusted partner to many large national corporations, we understand the importance of a timely and effective response. Our round-the-clock availability ensures that we are always prepared to mitigate the impact of any disaster and restore your property to its pre-loss condition.
Our expertise lies in working closely with our clients and insurance companies to secure the best quality restoration services possible. This collaboration enables us to streamline the restoration process and minimize risk, reducing the burden on our clients. At 360 Fire & Flood, we strive to make the recovery process as smooth and seamless as possible, allowing you to focus on what matters most.
Overview
We are seeking an experienced Project Manager based in Alabama to join our team! The successful candidate will be responsible for overseeing restoration and construction projects ensuring projects are completed safely, on time, within budget, and to quality standards. The Project Manager serves as the primary liaison between clients, subcontractors, vendors, and internal teams to deliver successful project completion. This position plays an important role in building and maintaining strong client relationships, supporting business development efforts, and identifying opportunities for future growth.
Key Responsibilities and Duties
  • Manage large-scale restoration and construction projects to ensure safe, timely, and successful completion.
  • Develop, review, and distribute detailed work orders and project documentation.
  • Monitor project progress, budgets, and schedules, implementing adjustments as needed.
  • Conduct site assessments, prepare estimates and work orders, and oversee project planning and execution.
  • Review contracts, scopes, procurement requirements, and project risks while supporting field operations and quality control.
  • Enforce safety standards, maintain project documentation, and foster strong client relationships to support business growth.
  • Coordinate and communicate with clients, adjusters, subcontractors, vendors and internal teams throughout the project lifecycle.
  • Perform other duties as assigned.

Qualifications
  • Education
    • Bachelor's degree in construction management, mechanical engineering, electrical engineering, or related technical field (or equivalent industry experience).
  • Certification
    • IIRC certification (preferred)
  • Experience
    • 4+ years of experience in construction management.
    • Experience with managing budgets, schedules, and multiple projects simultaneously.
    • Previous experience adhering to OSHA regulations.
    • Familiarity with Xactimate software (preferred).
    • Experience with CRM/project management software.
    • Knowledge of practices and procedures in water, fire, and mold trades.
  • Skills
    • Excellent verbal and written communication skills.
    • Proficiency in Microsoft Office Suite and Project Management Software.
    • Strong organizational and time management abilities.
    • Ability to read and interpret architectural plans, specifications, and bid documents.
    • Must possess a valid driver's license.

Physical Requirements
  • Ability to work in a fast-paced environment and travel to outdoor job sites.
  • Ability to lift and carry up to 50 lbs.
  • Ability to sit, stand, kneel, bend, and walk for extended periods.

Benefits
  • 401(k)
  • 401(k) matching
  • Health, dental, and vision insurance
  • Paid time off
  • Cell phone stipend

360 Fire & Flood is an Equal Opportunity Employer committed to providing a workplace free from discrimination or harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sexual orientation, marital status, veteran status, or disability status, or any other status protected by the laws or regulations in the locations where we operate.

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