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Customer Experience Project Manager Jobs in Alabama

Demonstrated ability to manage multiple projects simultaneously while meeting deadlines and customer expectations. * Experience managing NCRs (Non-Conformance Reports) and ECRs (Engineering Change ...

AL · On-site

Project Managers are expected to lead by example and ensure assigned projects operate safely ... Customer account-management experience. • Commercial Driver's License. • First Aid and CPR ...

AL · On-site

Project Managers are expected to lead by example and ensure assigned projects operate safely ... Customer account-management experience. • Commercial Driver's License. • First Aid and CPR ...

The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Be an active member of the "One Customer Experience" Project with Rheem. * Develop and implement ...

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

New

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Southern Company Services Job Summary Southern Company Services is seeking an experienced Project Manager III to lead a portfolio of strategic projects within the Power Delivery Data Analytics ...

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

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Customer Experience Project Manager information

See Alabama salary details

$33.1K

$82.4K

$103.3K

How much do customer experience project manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer experience project manager in Alabama is $82,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Alabama?

For Customer Experience Project Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Alabama look for?

The top searched job categories for Customer Experience Project Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Experience Project Manager jobs?

Cities in Alabama with the most Customer Experience Project Manager job openings:

Infographic showing various Customer Experience Project Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $82,416 per year, or $39.6 per hour.

Project Manager

Pell City, AL • On-site

Andritz
10K+ employees

Full-time

Posted 25 days ago


Andritz rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
Brief Description
The Project Manager (PM) is responsible for ensuring projects, quotes, and customer deliverables are completed efficiently, accurately, and on schedule. This person has a solid understanding of project management skills, and a proven track record of delivering projects on time, within budget, and to the satisfaction of clients.
Key Responsibilities
Responsibilities may include but are not necessarily limited to the following:
  • Key responsibilities include monitoring project and quote performance; ensuring schedules, priorities, and customer expectations are effectively managed; and driving consistent execution across all assigned projects. The PM coordinates with cross functional teams including Engineering, Manufacturing, Quality, Procurement, and Operations to support shop priorities and customer needs.
  • This position requires execution and coordination of NCR (Non-Conformance Report) and ECR (Engineering Change Request) activities, ensuring proper documentation, timely resolution, root-cause analysis, corrective actions, and effective communication across departments.
  • The PM maintains job packets, post-rebuild reports, and part-cart check assurance.
  • Participates in weekly PM meetings, production meetings, and lead meetings are conducted effectively and are driving results.
  • Develop and maintain project plans, timelines, budgets, and resourcing, including managing the procurement of necessary equipment and materials.

#1ANDRITZway Core Behaviors
  • Customer Focus
  • Ownership for Performance
  • Shared Commitment

#1ANDRITZway ALeaders Behaviors
  • Lead by Example
  • Lead the Business
  • Care for People
  • Guide the Team

Job Specific Competencies
  • See Key responsibilities and qualifications

Qualifications (Required)
When selecting candidates, we will be looking for the following essential skills, abilities, and experience:
  • Project management experience in a manufacturing, industrial, or technical environment.
  • 3+ years of leadership, supervisory, or management.
  • Strong understanding of project planning, scheduling, quoting, budgeting, and resource management.
  • Demonstrated ability to manage multiple projects simultaneously while meeting deadlines and customer expectations.
  • Experience managing NCRs (Non-Conformance Reports) and ECRs (Engineering Change Requests), including corrective actions and resolution tracking.
  • Strong communication, organizational, and problem-solving skills with a focus on continuous improvement.
  • Proficient in project management software, ERP systems, Microsoft Office, and project reporting tools.

Other Valued Experience, Knowledge, Skills & Abilities (Preferred)
  • Adapts quickly to shifting priorities and changing conditions.
  • Strong interpersonal skills across all organizational levels.
  • Empowers ownership of projects.
  • Ability to bridge communication fluidly between corporate/admin level and production level employees.
  • Bachelor's Degree, with business experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 22859

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