Customer Experience Project Manager Jobs in Alabama

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Project Manager III within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX or Birmingham, AL.
The Project Manager III will be responsible for leading complex medium-large scale retail product management and development initiatives. This individual drives cross-functional collaboration, ensures delivery of strategic business outcomes, and champions Agile methodologies. The role requires strong leadership, mentorship, financial oversight, and the ability to adapt in a fast-paced, evolving retail environment.
Key Responsibilities:
Lead end-to-end execution of retail product development initiatives, from ideation through launch and post-release support
Partner with stakeholders and business partners to deliver high-quality retail solutions
Ensure alignment of project objectives with business goals and customer experience strategies
Manage multiple complex projects simultaneously with competing priorities
Drive Agile/Scrum best practices across project teams
Facilitate key ceremonies including sprint planning, stand-ups, reviews, and retrospectives
Collaborate with Product Owners to maintain and prioritize product backlogs
Provide leadership and guidance to project teams, influencing without direct authority
Mentor junior project managers and team members to build organizational capability
Serve as a trusted advisor and escalation point for stakeholders
Develop and manage project budgets, forecasts, and financial tracking
Ensure optimal allocation of resources to maximize ROI
Monitor project financial performance, identifying risks and opportunities
Partner with finance teams to ensure accurate reporting and cost control
Navigate shifting business priorities and evolving retail market demands
Proactively identify risks and implement mitigation strategies
Drive change management initiatives to support new product implementations
Maintain flexibility in approach while ensuring consistent delivery outcomes
Key Skills & Experience:
Project management experience, preferably in retail or product development environments
Proven experience working in Agile/Scrum frameworks
Demonstrated ability to lead large, complex projects across cross-functional teams
Strong financial management and budgeting experience
Exceptional communication, organizational, and stakeholder management skillsPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Manages the most complex projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business. Typically, project size may be greater than $2.5m.
• Develops strategy, processes, resource allocation, budget, guidelines and support of project management team.
• Partners with internal project liaisons to acquire resources, assigns tasks, directs activities, and controls project execution. Coaches and mentors project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, devises contingency plans and recommends improvements based on results.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Analytical Thinking, Budgeting, Financial Management, Leading Project Teams, Meeting Organization, Project Implementations, Project Management, Project Scope Development, Scrum (Agile), Stakeholder Management, Strategic Objectives, Strategic PlanningCompetenciesAccuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project ManagementWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $75,000.00 - $150,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 06/10/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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