The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Be an active member of the "One Customer Experience" Project with Rheem. * Develop and implement ...
The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Be an active member of the "One Customer Experience" Project with Rheem. * Develop and implement ...
We are all united in delivering the best experience for our customers. We work together each day to ... As a Project Manager III within PNC's Technology organization, you will be based in Pittsburgh, PA ...
We are all united in delivering the best experience for our customers. We work together each day to ... As a Project Manager III within PNC's Technology organization, you will be based in Pittsburgh, PA ...
AL · On-site
Project Managers are expected to lead by example and ensure assigned projects operate safely ... Customer account-management experience. • Commercial Driver's License. • First Aid and CPR ...
AL · On-site
Project Managers are expected to lead by example and ensure assigned projects operate safely ... Customer account-management experience. • Commercial Driver's License. • First Aid and CPR ...
AL · On-site
Project Managers are expected to lead by example and ensure assigned projects operate safely ... Customer account-management experience. • Commercial Driver's License. • First Aid and CPR ...
AL · On-site
Project Managers are expected to lead by example and ensure assigned projects operate safely ... Customer account-management experience. • Commercial Driver's License. • First Aid and CPR ...
Project Manager
Birmingham, AL · On-site
Southern Company Services Job Summary Southern Company Services is seeking an experienced Project Manager III to lead a portfolio of strategic projects within the Power Delivery Data Analytics ...
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Project Manager
Birmingham, AL · On-site
Southern Company Services Job Summary Southern Company Services is seeking an experienced Project Manager III to lead a portfolio of strategic projects within the Power Delivery Data Analytics ...
Project Manager
Newton, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Newton, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Birmingham, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Birmingham, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Auburn, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Auburn, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Piedmont, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Piedmont, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Montgomery, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Montgomery, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Trussville, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
Project Manager
Trussville, AL · On-site
Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...
The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Be an active member of the "One Customer Experience" Project with Rheem. * Develop and implement ...
The Manager, Customer Experience is responsible for overseeing the division's Customer Service ... Be an active member of the "One Customer Experience" Project with Rheem. * Develop and implement ...
Customer Experience Manager
Hoover, AL · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Hoover, AL · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mobile, AL · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mobile, AL · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mobile, AL · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mobile, AL · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
We are all united in delivering the best experience for our customers. We work together each day to ... As a Project Manager II within PNC's Technology organization, you will be based in Pittsburgh, PA ...
We are all united in delivering the best experience for our customers. We work together each day to ... As a Project Manager II within PNC's Technology organization, you will be based in Pittsburgh, PA ...
Sr. Project Manager
Huntsville, AL · On-site
Experience in strategic planning, risk management and/or change management. * Proficiency in ... Foster a customer-first mindset * Think big and execute * Lead by example * Drive continuous ...
Sr. Project Manager
Huntsville, AL · On-site
Experience in strategic planning, risk management and/or change management. * Proficiency in ... Foster a customer-first mindset * Think big and execute * Lead by example * Drive continuous ...
Customer Experience Project Manager information
See Alabama salary details
$33.1K - $39.5K
2% of jobs
$39.5K - $45.9K
3% of jobs
$45.9K - $52.2K
2% of jobs
$52.2K - $58.6K
3% of jobs
$58.6K - $65K
1% of jobs
$65K - $71.4K
6% of jobs
$73.8K is the 25th percentile. Wages below this are outliers.
$71.4K - $77.8K
18% of jobs
The median wage is $83.3K / yr.
$77.8K - $84.2K
16% of jobs
$84.2K - $90.6K
16% of jobs
$93.3K is the 75th percentile. Wages above this are outliers.
$90.6K - $96.9K
16% of jobs
$96.9K - $103.3K
16% of jobs
$33.1K
$82.4K
$103.3K
How much do customer experience project manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for customer experience project manager in Alabama is $82,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $94,700.00 per year, depending on experience, location, and employer.
What does a customer experience project manager do?
A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?
Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.
What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?
To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.
What is the difference between Customer Experience Project Manager vs Customer Service Manager?
| Aspect | Customer Experience Project Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing customer experience improvement projects | Managing customer service teams and daily support operations |
| Required Skills | Project management, customer journey analysis, cross-functional coordination | Team leadership, conflict resolution, customer communication |
| Work Environment | Project-based, cross-departmental collaboration | Customer support centers, call centers, service teams |
| Common Certifications | PMP, Six Sigma, CX certifications | CRM certifications, customer service training |
The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.
What are popular job titles related to Customer Experience Project Manager jobs in Alabama?
For Customer Experience Project Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Alabama look for?
The top searched job categories for Customer Experience Project Manager jobs in Alabama are:
What cities in Alabama are hiring for Customer Experience Project Manager jobs?
Cities in Alabama with the most Customer Experience Project Manager job openings:
Full-time
Posted 9 days ago
Job description
The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.
This position will serve our Rheem North America, located in Scottsboro, AL. This is an on-site position.
Responsibilities
- Onboard and train call center personnel.
- Manage all aspects of New Employee work-area set up.
- Coach call center staff through challenging customer service issues.
- Handle escalation calls as a tier above the Customer Experience Representative.
- Analyze call center data and provide reports for upper management.
- Continually evaluate staff effectiveness and performance.
- Lead team meetings and 1:1 meetings with direct reports.
- Prepare & give presentations.
- Develop monthly, quarterly and annual call center goals and action plans.
- Prepare work schedules to ensure sufficient coverage.
- Establish a high standard for productivity, quality, customer service as well as define guidelines.
- Develop annual goals for self and team aligning to the overall CX strategy
- Continuous Improvement experience
- Process improvements experience
- Servant leadership skills - listening, empathy, self-awareness, foresight, commitment to growth, building community
- Strategic Thinker - map out a plan of where we want to take Customer Service to be "best in class" and lead the team in getting there
- Partner and interface with other Rheem businesses to leverage best practices and collaboration. Be an active member of the "One Customer Experience" Project with Rheem.
- Develop and implement tools to track system KPIs and lead the process of continuous improvement in this function
- Other duties as assigned.
Qualifications
- Bachelor's Degree in Business, Statistics, Economics, or related field.
- 7+ years' experience in customer service or customer call center operations.
- Experience supervising others.
- Experience with ERP programs such as Oracle or AS400 and Order Management Systems.
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
- Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
- Demonstrates ability to work well with others in a matrix team environment.
- Ability to present information and respond to questions from groups, manager, clients, and customers.
- Recognize and implement process improvement.
- Understanding of supply chain logistics.
HOW TO STAND OUT
- Advanced Degree in Business, Statistics, Economics, or related field.
- Experience in product related industry.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING OTHERS, you will be expected to demonstrate the following competencies and behaviors:
- Aligning Performance for Success
- Applying Business Knowledge
- Building Talent
- Building Trusted Relationships
- Communicating with Impact
- Customer-Orientation
- Delegating Tasks
- Executing/Leading the Team
- Facilitating Change
- Fostering Relationships/ Emotional Intelligence
- Influencing
- Problem Solving & Decision Making
- Supporting Innovation
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
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About Us
At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.
Our Behavior Based Values set us apart:
- Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
- Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
- Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
- Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.