Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... management and Associates when setting and addressing priorities; provides progress updates ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... management and Associates when setting and addressing priorities; provides progress updates ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Selma, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Selma, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Program Manager
Raleigh, NC · On-site
Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of ... via customer service work). * Excellent verbal communication skills include the ability to ...
Quick apply
Program Manager
Raleigh, NC · On-site
Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of ... via customer service work). * Excellent verbal communication skills include the ability to ...
Customer Experience Coordinator
Morrisville, NC · On-site
$25 - $28/hr
Invoice, manage accounts receivable, and maintain files. Qualifications Skills We're Seeking ... program* • Employee referral bonus program* • Employee Educational Scholarship* • Davey ...
Customer Experience Coordinator
Morrisville, NC · On-site
$25 - $28/hr
Invoice, manage accounts receivable, and maintain files. Qualifications Skills We're Seeking ... program* • Employee referral bonus program* • Employee Educational Scholarship* • Davey ...
Program Manager
Durham, NC · On-site
$122K - $143K/yr
... shared experience and expertise to address the needs and challenges of more customers in more ... Program Manager Location: Mebane, NC Base Salary Rate: $122,285 - $143,865 Job type: F ull-time ...
Program Manager
Durham, NC · On-site
$122K - $143K/yr
... shared experience and expertise to address the needs and challenges of more customers in more ... Program Manager Location: Mebane, NC Base Salary Rate: $122,285 - $143,865 Job type: F ull-time ...
Senior Program Manager
Raleigh, NC · On-site
$146K - $219K/yr
Proven experience leading complex, customer-facing technology or professional services projects for ... Proven expertise leading large-scale program management and internal communication initiatives ...
Senior Program Manager
Raleigh, NC · On-site
$146K - $219K/yr
Proven experience leading complex, customer-facing technology or professional services projects for ... Proven expertise leading large-scale program management and internal communication initiatives ...
Program Manager
Durham, NC · On-site
$18 - $20.25/hr
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ... Experience serving adults with SMI and experience working in housing programs. Specialized ...
Program Manager
Durham, NC · On-site
$18 - $20.25/hr
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ... Experience serving adults with SMI and experience working in housing programs. Specialized ...
Program Manager
$18 - $20.25/hr
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ... Experience serving adults with SMI and experience working in housing programs. Specialized ...
Program Manager
$18 - $20.25/hr
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ... Experience serving adults with SMI and experience working in housing programs. Specialized ...
Summary We're seeking an experienced Product Manager who comes with exceptional customer empathy to delightful product experiences. This execution-focused role requires balancing experience for ...
Summary We're seeking an experienced Product Manager who comes with exceptional customer empathy to delightful product experiences. This execution-focused role requires balancing experience for ...
Program Manager
Raleigh, NC · On-site
... Experience in the management of a portfolio of multiple projects that may be in significantly ... program • Experience in proposing and leading strategic initiatives • Ability to identify and ...
Program Manager
Raleigh, NC · On-site
... Experience in the management of a portfolio of multiple projects that may be in significantly ... program • Experience in proposing and leading strategic initiatives • Ability to identify and ...
Develop metrics that measure customer satisfaction/experience * Agile Squad Collaboration * Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
Develop metrics that measure customer satisfaction/experience * Agile Squad Collaboration * Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
Customer Experience Program Manager information
See Raleigh, NC salary details
$8.65 - $15.38
1% of jobs
$15.38 - $22.11
5% of jobs
$22.11 - $28.85
9% of jobs
$34.74 is the 25th percentile. Wages below this are outliers.
$28.85 - $35.58
11% of jobs
$35.58 - $42.32
11% of jobs
$42.32 - $49.05
12% of jobs
The median wage is $49.64 / hr.
$49.05 - $55.78
18% of jobs
$61.96 is the 75th percentile. Wages above this are outliers.
$55.78 - $62.52
9% of jobs
$62.52 - $69.25
5% of jobs
$69.25 - $75.99
11% of jobs
$75.99 - $82.72
8% of jobs
$8
$52
$82
How much do customer experience program manager jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for customer experience program manager in Raleigh, NC is $52.57, according to ZipRecruiter salary data. Most workers in this role earn between $35.05 and $67.55 per hour, depending on experience, location, and employer.
What does a customer experience manager do?
A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
How much does a customer experience manager earn?
The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.
What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
Is a program manager a high paying job?
A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.
What does a customer experience program manager do?
A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Raleigh, NC? For Customer Experience Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Program Manager jobs in Raleigh, NC are:
- Customer Success Manager
- Customer Service Manager
- Contractual Customer Success Manager
- Customer Success Manager Edtech
- Director Of Customer Experience
- Senior Customer Success Manager
- Customer Success Manager Govtech
- Director Customer Success Manager
- Scaled Customer Success Manager
- Weekend Customer Success Manager
$14 - $14.50/hr
Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 7 days ago
TJX rating
5.9
Based on 689 frontline employees who took The Breakroom Quiz
26th of 39 rated national retailers
Job description
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
6653 Falls Of Neuse RdLocation:
USA TJ Maxx Store 0441 Raleigh NC This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
About TJX Companies
Sourced by ZipRecruiter