Customer Experience Program Manager Jobs in Raleigh, NC

*MUST BE LOCAL TO RALEIGH,NC*

*CANNOT WORK C2C*

We are seeking three experienced Program Managers to lead the successful delivery of strategic technology initiatives across a complex product development organization. This individual will oversee a portfolio of cross-functional programs, working closely with business leaders, product teams, engineering, QA, legal, and operations stakeholders to ensure projects are delivered on time, within budget, and aligned to business objectives.

This role is ideal for a seasoned leader who thrives in fast-paced environments, excels at stakeholder management, and has a proven track record of driving large-scale software and technology programs from inception through delivery.

• Lead and manage multiple moderate-to-complex technology programs and strategic initiatives simultaneously.
• Partner with Product, Engineering, QA, Legal, and business stakeholders to define program objectives, scope, timelines, and success metrics.
• Build and maintain program roadmaps, project schedules, resource plans, and governance processes.
• Drive delivery excellence through proactive risk management, issue resolution, dependency tracking, and executive-level reporting.
• Manage and mentor Project Managers and Project Analysts, providing leadership, coaching, and operational guidance.
• Facilitate cross-functional collaboration and alignment across technical and non-technical teams.
• Oversee project portfolio planning, resource allocation, capacity management, and prioritization activities.
• Establish and monitor KPIs, program health metrics, and performance reporting to ensure successful outcomes.
• Identify opportunities to improve processes, increase operational efficiency, and strengthen project governance practices.
• Support organizational change initiatives and promote adoption of best practices across project teams.
• Serve as a trusted advisor to senior leadership on program strategy, delivery risks, and execution plans.

• 10+ years of experience in Program Management, Project Management, or PMO leadership within technology-driven organizations.
• 2+ years of experience leading, mentoring, or managing project teams.
• Proven success delivering complex software development and technology initiatives.
• Strong understanding of Agile methodologies, SDLC practices, and project governance frameworks.
• Experience managing budgets, resources, dependencies, risks, and stakeholder communications across large programs.
• Exceptional communication, negotiation, and relationship management skills.
• Bachelor's degree in Business, Technology, Finance, or a related field (or equivalent experience).
• PMP, PRINCE2, Agile certification, or comparable project management certification.

• Experience leading portfolios of enterprise software or digital transformation initiatives.
• Background working within regulated or highly complex product development environments.
• Experience supporting engineering organizations with distributed teams and competing priorities.
• Demonstrated ability to influence executive stakeholders and drive strategic decision-making.

• Consistently delivering critical business and technology initiatives on time and within budget.
• Driving alignment across stakeholders while managing competing priorities and resource constraints.
• Improving project predictability, transparency, and operational efficiency across the portfolio.
• Developing high-performing project teams and fostering a culture of accountability and collaboration.
• Enabling business growth through successful execution of strategic technology investments.

• Program Management
• Project Management
• Agile Methodologies
• PMP
• Strategic Planning
• Risk Management
• Agentic AI
• Scrum
• Cross-Functional Leadership
• Microsoft Project
• Engineering Program Delivery
• PMO Leadership
• Change Management
• Stakeholder Management

• Program Management
• Project Management
• Agile
• PMP
• Strategy
• Risk Management
• Agentic AI

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $65.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Raleigh,NC.

This position is anticipated to close on Jul 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.