Position Summary The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role ...
Position Summary The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role ...
Program Manager
$65 - $75/hr
CANNOT WORK C2C* About the Role We are seeking three experienced Program Managers to lead the ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
Program Manager
$65 - $75/hr
CANNOT WORK C2C* About the Role We are seeking three experienced Program Managers to lead the ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
Program Manager
$65 - $75/hr
CANNOT WORK C2C* About the Role We are seeking three experienced Program Managers to lead the ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
Program Manager
$65 - $75/hr
CANNOT WORK C2C* About the Role We are seeking three experienced Program Managers to lead the ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
Customer Experience Manager
Apex, NC · On-site
Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...
Customer Experience Manager
Apex, NC · On-site
Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...
Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...
Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...
Customer Experience Manager
Durham, NC · On-site
$80K - $100K/yr
Description: The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient ...
Quick apply
Customer Experience Manager
Durham, NC · On-site
$80K - $100K/yr
Description: The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient ...
Customer Experience Manager
Durham, NC · On-site
$80K/yr
The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong ...
Customer Experience Manager
Durham, NC · On-site
$80K/yr
The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong ...
Customer Experience Manager
Durham, NC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Durham, NC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
$80K - $100K/yr
Description The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling ...
Customer Experience Manager
$80K - $100K/yr
Description The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling ...
Program Manager
$65 - $75/hr
About the Opportunity We are seeking experienced Program Managers to lead the successful delivery ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
Program Manager
$65 - $75/hr
About the Opportunity We are seeking experienced Program Managers to lead the successful delivery ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
Program Manager
$65 - $75/hr
About the Opportunity We are seeking experienced Program Managers to lead the successful delivery ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
Program Manager
$65 - $75/hr
About the Opportunity We are seeking experienced Program Managers to lead the successful delivery ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
The ideal candidate will have 5+ years' experience managing programs, with specific experience ... These solutions provide customers with unparalleled security, visibility, and insights across the ...
New
The ideal candidate will have 5+ years' experience managing programs, with specific experience ... These solutions provide customers with unparalleled security, visibility, and insights across the ...
New
Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...
Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...
Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...
Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...
Program Manager
Cary, NC · On-site
$65 - $80/hr
To be considered for this role, you should have a Bachelor's degree and 7-10 years of experience ... Partner with business stakeholders to define program objectives, translate customer requirements ...
Program Manager
Cary, NC · On-site
$65 - $80/hr
To be considered for this role, you should have a Bachelor's degree and 7-10 years of experience ... Partner with business stakeholders to define program objectives, translate customer requirements ...
Program Manager
Cary, NC · Remote
$65 - $80/hr
To be considered for this role, you should have a Bachelor's degree and 7-10 years of experience ... Partner with business stakeholders to define program objectives, translate customer requirements ...
Quick apply
Program Manager
Cary, NC · Remote
$65 - $80/hr
To be considered for this role, you should have a Bachelor's degree and 7-10 years of experience ... Partner with business stakeholders to define program objectives, translate customer requirements ...
Senior Program Manager
$112K - $113K/yr
Experience: 10+ years project/program management experience working in a global, external customer ... facing environment. Proven experience leading complex, customer-facing technology or professional ...
Senior Program Manager
$112K - $113K/yr
Experience: 10+ years project/program management experience working in a global, external customer ... facing environment. Proven experience leading complex, customer-facing technology or professional ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Raleigh, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Selma, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Selma, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Morrisville, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Morrisville, NC · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Program Manager information
See Raleigh, NC salary details
$8.65 - $15.38
1% of jobs
$15.38 - $22.11
5% of jobs
$22.11 - $28.85
9% of jobs
$34.74 is the 25th percentile. Wages below this are outliers.
$28.85 - $35.58
11% of jobs
$35.58 - $42.32
11% of jobs
$42.32 - $49.05
12% of jobs
The median wage is $49.64 / hr.
$49.05 - $55.78
18% of jobs
$61.96 is the 75th percentile. Wages above this are outliers.
$55.78 - $62.52
9% of jobs
$62.52 - $69.25
5% of jobs
$69.25 - $75.99
11% of jobs
$75.99 - $82.72
8% of jobs
$8
$52
$82
How much do customer experience program manager jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for customer experience program manager in Raleigh, NC is $52.57, according to ZipRecruiter salary data. Most workers in this role earn between $35.05 and $67.55 per hour, depending on experience, location, and employer.
What does a customer experience manager do?
A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
How much does a customer experience manager earn?
The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.
What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
Is a program manager a high paying job?
A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.
What does a customer experience program manager do?
A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Raleigh, NC? For Customer Experience Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Program Manager jobs in Raleigh, NC are:
- Customer Success Manager
- Customer Service Manager
- Contractual Customer Success Manager
- Customer Success Manager Edtech
- Director Of Customer Experience
- Senior Customer Success Manager
- Customer Success Manager Govtech
- Director Customer Success Manager
- Scaled Customer Success Manager
- Weekend Customer Success Manager
Full-time
This job post has expired today. Applications are no longer accepted.
Duke Health rating
7.2
Based on 248 frontline employees who took The Breakroom Quiz
327th of 884 rated healthcare providers
Job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Position Summary
The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role leverages patient visitor relation data and HCAHPS survey results, to identify opportunities, drive performance improvement, and foster a culture of patient-centered care. The Program Manager partners closely with clinical and operational teams to implement evidence-based strategies that enhance patient satisfaction and outcomes.
Key Responsibilities
- Program Development & Implementation
- Design, implement, and manage patient experience improvement initiatives across inpatient units
- Align initiatives with organizational priorities, regulatory requirements, and best practices
- Lead cross-functional projects aimed at improving key patient experience domains
- Clinical Team Collaboration & Education
- Partner with nursing, physicians, and interdisciplinary care teams to drive engagement and accountability
- Facilitate education and training sessions focused on patient experience best practices
- Support unit-based leaders in developing and executing action plans
- Data Analysis & Insights
- Analyze PVR, HCAHPS, and other patient experience data to identify trends, gaps, and opportunities for improvement
- Develop actionable insights and present findings to leadership and frontline teams
- Monitor performance metrics and track progress toward organizational goals
- Collaborate with leadership to set goals and priorities for patient experience
- Performance Improvement
- Lead continuous improvement efforts to improve patient experience scores
- Share best practices and success stories across the organization
Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Master's degree preferred in Healthcare Administration, Nursing, Public Health, or related field.
Experience- Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
- 3-5+ years of experience in healthcare, patient experience, quality improvement, or a related field
- Experience working with HCAHPS and/or patient experience data strongly preferred
- Analytical skills with the ability to translate data into actionable strategies
- Demonstrated experience leading cross-functional initiatives
Core Competencies
- Strong facilitation skills with experience delivering training to interdisciplinary healthcare teams
- Project management and organizational skills
- Change management and performance improvement expertise
- Passion for patient-centered care and service excellence
- Data-driven decision making
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Employment Type: FULL_TIME
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