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Customer Experience Program Manager Jobs in Oklahoma

Chloeta

Program Manager

Oklahoma City, OK · On-site +1

$50 - $55/hr

Lead project planning meetings, customer briefings, workshops, and stakeholder engagement sessions ... Experience managing project budgets, schedules, staffing, and contract performance. * Ability to ...

Orizon Aerostructures

Program Manager

Grove, OK · On-site

... customers * Demonstrated experience understanding and working with basic mathematical concepts ... A fully qualified Program Manager will have the following skills: * Advanced computer skills ...

Alutiiq

Program Manager

Oklahoma City, OK · On-site

$160K - $200K/yr

Ensures the customer's facilities are operated and maintained cost effectively, efficiently, and ... Experience with RS Means cost estimating software is desired. Proven ability to manage and ...

NORDAM

PROGRAM MANAGER

Tulsa, OK · On-site

... managers and supervisors. Develops and provides leadership to institutionalize the processes of ... Acts as primary customer contact for program activities, leads program review sessions with the ...

NORDAM

PROGRAM MANAGER

Tulsa, OK · On-site

... managers and supervisors. Develops and provides leadership to institutionalize the processes of ... Acts as primary customer contact for program activities, leads program review sessions with the ...

SPECK HOMES INC

PROGRAM MANGER

Oklahoma City, OK

$45K - $55K/yr

Must have a minimum of 5 years' experience providing supervision and guidance to adolescences * 2 ... The Program Manager (P.M.) Reports to the Area Director and communicates directly with the Area ...

US Department of the Treasury

Program Manager

Tulsa, OK · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

US Department of the Treasury

Program Manager

Enid, OK · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Oklahoma

Customer Experience Program Manager information

See Oklahoma salary details

$8

$49

$78

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Oklahoma is $49.93, according to ZipRecruiter salary data. Most workers in this role earn between $33.27 and $64.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Oklahoma? For Customer Experience Program Manager jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Oklahoma look for? The top searched job categories for Customer Experience Program Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Customer Experience Program Manager jobs? Cities in Oklahoma with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Oklahoma as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $103,862 per year, or $49.9 per hour.

Program Manager

Chloeta

Oklahoma City, OK • On-site, Remote

$50 - $55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Job Summary
The Program Manager is responsible for planning, coordinating, and managing complex program and project activities supporting a federal agency. The Program Manager oversees contract performance, resource allocation, project execution, quality assurance, budgeting, and client communication to ensure successful delivery of program objectives in accordance with federal requirements.
Supervisory Responsibilities: No
Job Classification: Permanent; Full-Time
Duty Station: Remote / Virtual
Travel: Travel up to 50%
Compensation:
This pay band reflects Chloeta's good faith estimate of the range it expects to offer; Chloeta reserves the right to alter this range if business circumstances change.
  • $50-$55 Per Hour

  • Non-Exempt

Duties/Responsibilities
  • Manage the overall execution of assigned federal programs, projects, and task orders.

  • Develop project schedules, work plans, staffing plans, budgets, and resource allocations.

  • Coordinate multidisciplinary teams supporting natural resource management, policy development, business process improvement, and organizational modernization initiatives.

  • Monitor project performance to ensure compliance with contract requirements, schedules, quality standards, and budgets.

  • Prepare and review project deliverables, reports, presentations, technical documentation, and status updates.

  • Identify project risks and develop mitigation strategies to maintain successful project execution.

  • Lead project planning meetings, customer briefings, workshops, and stakeholder engagement sessions.

  • Ensure deliverables meet federal quality assurance standards and customer expectations.

  • Support policy implementation, organizational improvement initiatives, and business process analysis.

  • Coordinate activities across multiple federal agency offices, regions, stations, districts, and partner organizations.

  • Support business process modeling, systems analysis, workflow improvements, and organizational change initiatives.

  • Ensure compliance with applicable federal regulations, USDA policies, information security requirements, and Section 508 accessibility standards.

  • Support continuous improvement initiatives through lessons learned, performance assessments, and process optimization.

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skills/Abilities
  • Strong program and project management experience managing complex federal programs.

  • Excellent leadership, organizational, and decision-making skills.

  • Ability to manage multiple projects simultaneously in a fast-paced environment.

  • Strong written and verbal communication skills.

  • Experience managing project budgets, schedules, staffing, and contract performance.

  • Ability to build and lead high-performing multidisciplinary teams.

  • Strong customer relationship management skills.

  • Knowledge of business process improvement methodologies.

  • Ability to analyze complex organizational issues and develop practical solutions.

  • Experience preparing executive-level reports, presentations, and briefings.

  • Proficiency with Microsoft Office Suite, Microsoft Project, SharePoint, Teams, and other collaboration platforms.

  • Familiarity with knowledge management practices, GIS technologies, and project management methodologies is preferred.

  • Ability to work independently with minimal supervision while coordinating across diverse stakeholder groups.

Education and Experience
  • Required: Master's degree in business, management, information systems or related and at least four (4) years of professional experience OR
  • Required: Bachelor's degree in business, management, information systems or related and at least eight (8) years of professional experience
  • Preferred: Experience supporting projects for the U.S. Forest Service, National Forest System (NFS), or other federal land management agencies

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer

  • This role routinely uses standard office equipment such as computers, phones, etc.

Benefits
Eligible employees receive the following benefits:
  • Health, Dental and Vision Insurance

  • Health Savings Account (HSA)

  • MDLIVE

  • Benefit Hub

  • Paid Annual Leave/PTO

  • Paid Sick Leave

  • Paid Holidays

  • 401(k)

  • Basic Life

  • Voluntary Life Insurance

  • Accident Insurance

  • Short Term Disability

  • Long Term Disability

  • Employee Assistance Program (EAP)

Pre-employment Requirements
Due to the nature of Chloeta's services, this position is contingent upon completing with a satisfactory outcome some or all of the following pre-employment background screenings: government security clearance, federal and state criminal background checks, drug test (urinalysis), Motor Vehicle Record (MVR) review, educational history, employment history, and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA), pre-employment background screenings will require the employee's written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally, employees are required to complete the federal I-9/E-Verify process.
Drug and Alcohol Testing Policy
Employees may be subject to undergoing additional drug screens and/or alcohol testing at any time during the period of employment, including without prior notice.
EEO Statement
Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About Chloeta
Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific, and technical solutions to support military, energy, homeland security, emergency preparedness, and critical infrastructure requirements.

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