Customer Experience Program Manager Jobs in Alaska

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.
Our vision: Alaska Native people are the healthiest people in the world.
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Eleven Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary:
Under limited supervision this position plans and oversees ongoing administration of programs in fulfillment the mission and vision of ANTHC. The Program Manager cooperates with or directs the work of administrative and other staff members to ensure program priorities and needs are met.
Responsibilities:
Performs program planning, development and implementation; program monitoring and evaluation; budget planning and monitoring; contract and grant coordination and administration.
Researches opportunities for grants, contracts, and other funding to sustain and grow programs in direct support of ANTHC's mission and vision. Draft, edit and develop all or select portions of grant applications; coordinate the completion of all components of grant applications including narrative selections, budget and contractual agreements as required; review, revise and edit grant applications to assure accuracy and compliance with grant guidelines.
Coordinates the completion of required progress and financial reports. Communicates with the internal and external organizations to ensure efficient and effective program administration. Completes internal and external written and oral reports professionally and in a timely manner.
Leads or contributes to the writing of program-specific technical/scientific reports for purposes of presentation at conferences or other venues and for publication in campus newsletters or peer-reviewed journals. Creates new and/or revises existing program documentation such as patient/customer surveys, questionnaires and data collection forms.
Develops and institutes program objectives, ensuring program metrics are relevant, linked to division goals, and program makes satisfactory progress towards objectives.
Works with Division leadership in determining overall administrative and program direction, developing program goals, priorities and trainings, and in allocating staff and financial resources. Meets regularly with Division leadership to discuss/resolve workload and program issues.
Oversees completion of administrative tasks such as check, purchasing (e.g., office supplies, equipment and maintenance repairs), and travel requests. Reviews and maintains purchase records, travel reports, credit card reconciliation reports and other financial reports for program cost center(s). Compiles and maintains records, reports and statistical information for evaluation and planning. Maintains appropriate records and prepares reports as required.
Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff.
Develops, manages and monitors project budgets and contracts.
Coordinates with ANTHC finance department to insure timely and accurate financial reporting.
Performs other duties as assigned.
Other information:
KNOWLEDGE and SKILLS
Knowledge of public health education principles and practice, programs, resources and agencies.
Knowledge and familiarity with worksite wellness programs and related emerging research.
Knowledge of Alaska Natives and Alaska Native cultures.
Knowledge of rural Alaska and the Alaska Tribal Health System.
Knowledge and familiarity with the variety of tribally operated or Native owned businesses, corporations and their subsidiaries.
Skill in program coordination, tracking, and evaluation techniques.
Skill in public presentation and education.
Skill in written communication and writing concise reports.
Skill in working with and communicating effectively with a variety of professional and skill levels; such as medical providers, human resource managers, business leaders, and educators.
Skill in working with and sustaining working partnerships with various organizations.
MINIMUM EDUCATION QUALIFICATION
Bachelor's Degree in a discipline relevant to the scope of this position. Progressively responsible professional work experience may be substituted on a year for year basis.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - Four (4) years professional work experience relevant to the programs being managed or leading to knowledge and skills that will ensure success in this position.
ADDITIONAL REQUIREMENTS
Travels frequently within Alaska in small-fixed wing aircraft; travels outside Alaska.