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Customer Experience Program Manager Jobs in Alaska

Internal Revenue Service

Program Manager

Anchorage, AK · On-site +1

$125K - $197K/yr

... with customer needs * Ability to coordinate and collaborate with all internal and external ... Experience may have been gained in the public sector, private sector or through Volunteer Service.

University of Alaska

Program Manager

Soldotna, AK · On-site

The Mining and Petroleum Training Service (MAPTS) is recruiting for a program manager capable of ... Bachelor's degree in relevant field and 2 years of comparable experience and training, or ...

Centstone HC

ACT Program Manager

Bethel, AK · On-site

$83K - $108K/yr

Monday - Friday | Day Shift Experience: Minimum 5 Years Clinical Behavioral Health Experience Required About the Role We are seeking an experienced ACT Program Manager to lead the Access to ...

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Customer Experience Program Manager information

See Alaska salary details

$9

$58

$91

How much do customer experience program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer experience program manager in Alaska is $58.24, according to ZipRecruiter salary data. Most workers in this role earn between $38.85 and $74.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Alaska? For Customer Experience Program Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Alaska look for? The top searched job categories for Customer Experience Program Manager jobs in Alaska are:
What cities in Alaska are hiring for Customer Experience Program Manager jobs? Cities in Alaska with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $121,141 per year, or $58.2 per hour.

Program Manager

Internal Revenue Service

Anchorage, AK • On-site, Remote

$125K - $197K/yr

Full-time

Posted 4 days ago

Internal Revenue Service rating

7.5

Company rating: 7.5 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

136th of 289 rated public sector bodies

Job description

Summary
WHAT IS THE LARGE BUSINESS & INTERNATIONAL DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • LBI - Director Treaty and Trans Pric Ops - Treaty & Transfer Pricing Operations (TTPO) and Transfer Pricing Practice (TPP)

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Learn more about this agency
Duties
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As a Senior Manager you will:
  • Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
  • Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
  • Oversee the revision of long range plans, goals and objectives for the work directed.
  • Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
  • Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
  • Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
  • Responsible for planning, organizing, directing and monitoring the program responsible for providing international tax expertise and/or examination of returns with international features, through Team Managers that are geographically dispersed throughout the assigned territory or IRS
  • Tax Law Knowledge of domestic and international Internal Revenue Code and related laws, court decisions, regulations and precedent rulings of the Internal Revenue Service in sufficient depth to plan, direct and evaluate the work of subordinates
  • Comprehensive knowledge of the mission of the IRS and LB&I, and the principles, practices, and policies of the organization directed to provide guidance and leadership in carrying out program strategies and to ensure policies and plans include a long-term outlook consistent with customer needs
  • Ability to coordinate and collaborate with all internal and external stakeholders, including but not limited to Technical Advisors, Specialists, Field Operations, other operating Divisions, Counsel, Treasury as applicable, and taxpayers and their representatives, in the identification, development and resolution of tax issues

STANDARD POSITION DESCRIPTIONS (SPD): PD92737Visit the IRS SPD Library to access the position descriptions.
Requirements
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Conditions of employment
  • Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION
Qualifications
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
SPECIALIZED EXPERIENCE IR-1: To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to the next lower-level payband or GS grade in the normal line of progression.
Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:
  • Experience applying budget and fiscal methods, financial management principles, or resource analysis techniques used to support tax administration programs, compliance activities, or organizational operations.
  • Experience working in the international tax law domain, such as applying tax principles related to Individual International Tax, Transfer Pricing, Business International Tax, Internal Revenue Code Chapter 3 (Withholding of Tax on Nonresident Aliens and Foreign Corporations), Chapter 4 (Taxes to Enforce Reporting on Certain Foreign Accounts), Chapter 61 (Information & Returns), and other complex international tax compliance issues.
  • Experience interpreting and applying the Internal Revenue Code, tax laws, regulations, rulings, procedures, tax treaties, and other guidance to analyze and resolve complex tax issues.
  • Experience applying examination techniques, auditing principles, and compliance procedures involving complex returns, large business entities, international transactions, or other tax administration matters.
  • Experience analyzing industry practices, regulatory provisions, and emerging trends to identify compliance issues and develop technically supported recommendations or resolutions.

AND
You must also meet the following requirement(s):
  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.
Education
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Additional information
  • Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
  • Additional jobs may be filled from this announcement or any other source to fill these vacancies.
  • Alternative work schedule, staggered work hours may be available.
  • Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables.
  • Cost-of-Living Allowances (COLA): Puerto Rico locations include COLA. See COLA Rates 2026.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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