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Customer Experience Program Manager Jobs in Alaska

MSP Hire, Inc

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

WFNQASD5

PROG

Anchorage, AK · On-site

$90K - $100K/yr

We're currently searching for an experienced program manager to join our ranks and continue this ... Strong working knowledge of Salesforce CRM software * Experience in proposal writing

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Alaska

Customer Experience Program Manager information

See Alaska salary details

$9

$58

$91

How much do customer experience program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer experience program manager in Alaska is $58.24, according to ZipRecruiter salary data. Most workers in this role earn between $38.85 and $74.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Alaska? For Customer Experience Program Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Alaska look for? The top searched job categories for Customer Experience Program Manager jobs in Alaska are:
What cities in Alaska are hiring for Customer Experience Program Manager jobs? Cities in Alaska with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $121,141 per year, or $58.2 per hour.

Program Manager Lic | Outpatient | Fairbanks

Community Health Network

Fairbanks, AK • On-site

Full-time

Posted 27 days ago

Community Health Network rating

7.7

Company rating: 7.7 out of 10

Based on 232 frontline employees who took The Breakroom Quiz

161st of 887 rated healthcare providers

Job description

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference
The Program Manager, Lic provides coordination and oversight for behavioral health services for outpatient services at Community Fairbanks Recovery Center. This position is responsible for clinical services and program operations and may have direct clinical service responsibilities. The Program Manager provides day-to-day onsite oversight of clinical services and operations. This position supervises all clinical staff and ensures conformance with applicable clinical and operational performance standards. The Program Manager provides first-line response to customer complaints and ensuring exceptional patient experiences. This position is responsible for achieving clinical and financial program targets.

Exceptional Skills and Qualifications
Applicants for this position should demonstrate the ability to build and lead an effective team with excellent interpersonal relationship skills. Applicants can analyze data involving many variables to make decisions in a timely manner. 
 

  • Post-graduate level degree (i.e., Master's level or above) from an accredited college or university in a behavioral health field.
     
  • One (1) or more years of relevant leadership experience is required.
     
  • Three (3) or more years of relevant clinical experience in the mental health/behavioral health field is required.
     
  • Licensed in the State of Indiana as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health
    Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT) is required.
     
  • Clinical skills appropriate to assigned business unit. 
     

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