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Customer Experience Operations Manager Jobs in Alabama

Airgas

Area Operations Manager

Birmingham, AL · On-site

$95 - $130/hr

Area Operations ManagerSkip to main content#Area Operations Manager page is loaded## Area ... customer experience, improve efficiencies, and optimize costs across the cylinder supply chain.

SPX

Operations Manager

Madison, AL · On-site

$85 - $120/hr

You will translate customer demand and business priorities into clear production plans, build ... Required Experience * 5-10 years of progressive leadership experience in a Lean manufacturing ...

Alabama Outdoors

Operations Manager

Mobile, AL · On-site

$17 - $20/hr

At Alabama Outdoors, we're serious about providing an incredible guest experience -- and that ... Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ...

Alabama Outdoors

Operations Manager

Mobile, AL · On-site

$17 - $20/hr

At Alabama Outdoors, we're serious about providing an incredible guest experience - and that starts ... Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ...

Amazon

Operations Manager

Bessemer, AL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor ...

YEDLA LLC

Operations Manager

Huntsville, AL · On-site

Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of ... Prior experience with Marriott brand and/or Hilton * Proven success in guest service results

SPX

Operations Manager

Madison, AL

You will translate customer demand and business priorities into clear production plans, build ... Required Experience * 5-10 years of progressive leadership experience in a Lean manufacturing ...

Airliquidehr

Area Operations Manager

Birmingham, AL · On-site

R10097048 Area Operations Manager (Open) Location: Birmingham, AL (LLC Support) - Management How ... customer experience, improve efficiencies, and optimize costs across the cylinder supply chain.

Flash Technology, LLC

Operations Manager

Madison, AL · On-site

$90 - $130/hr

You will translate customer demand and business priorities into clear production plans, build ... Experience launching a new facility, production line, product, or major operational transfer.

Airgas

Area Operations Manager

Birmingham, AL · On-site

R10097048 Area Operations Manager (Open) Location: Birmingham, AL (LLC Support) - Management How ... customer experience, improve efficiencies, and optimize costs across the cylinder supply chain.

Ash Grove Cement Company

$110 - $160/hr

Partners with the marketing department to understand customer demand. This individual will be the ... At least 3-5 years' experience in functional role What CRH Offers You * Highly competitive base pay

Triton Stone Group

Operations Manager

Huntsville, AL · On-site

$65 - $90/hr

Strong record-keeping experience * Persistent Follow-Up and Follow-Through * Planning and ... to meet customers' needs. Triton Stone Group is an equal opportunity and affirmative action ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Alabama

Customer Experience Operations Manager information

See Alabama salary details

$40.3K

$112.1K

$122.8K

How much do customer experience operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience operations manager in Alabama is $112,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Alabama?

For Customer Experience Operations Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Alabama look for?

The top searched job categories for Customer Experience Operations Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Experience Operations Manager jobs?

Cities in Alabama with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $112,100 per year, or $53.9 per hour.

Operations Manager

Construction Resources

Birmingham, AL • On-site

Full-time

Posted 4 days ago

Construction Resources rating

5.7

Company rating: 5.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

44th of 55 rated home improvement suppliers and fitters

Job description

Overview

Construction Resources (CR) is a leading building products distributor serving the Southeast with a portfolio that includes countertops, appliances, lighting, garage doors, fireplaces, flooring, and more. As we expand into the Birmingham market, we are seeking a hands-on, results-driven Operations Manager to lead and oversee all local operational functions. This role will be the key driver of execution in the market, ensuring operational excellence, efficiency, and customer satisfaction as CR establishes a best-in-class presence.

Key Responsibilities

Operational Leadership: - Direct all aspects of Birmingham operations, including warehouse operations, dispatch, fleet management, field service management, and installation performance. - Manage and support Warehouse, Dispatch, and Installation leadership to ensure seamless cross-functional execution.

Fabrication Oversight: - Oversee capacity planning, staffing, and production schedule completion to align with customer commitments. - Partner with the Fabrication Manager to ensure quality, safety, and timely delivery of finished product.

Warehouse & Logistics: - Manage inbound and outbound warehouse operations, inventory control, and order accuracy. - Ensure optimal routing, loading, and scheduling for on-time delivery.

Fleet Management: - Oversee all aspects of the Birmingham fleet, including box trucks, service vans, and pickups. - Leverage Samsara for fleet tracking, compliance, safety, and performance optimization. - Partner with Dispatch leadership to drive efficiency and reduce downtime.

Field Service & Installation Performance: - Ensure best-in-class installation standards and jobsite execution, driving high levels of customer satisfaction. - Implement effective field service management processes and technology to track performance and resolve issues.

People & Culture: - Recruit, train, and develop the Birmingham operations team. - Foster a culture of accountability, safety, and continuous improvement.

Process & Systems: - Implement and manage operational systems (including SYSPRO ERP, DispatchTrack, and Samsara fleet management). - Track KPIs, analyze data, and execute process improvements.

Experience

7+ years in operations management, preferably in building products distribution, construction services, or related industries.

Proven ability to build, develop, and lead teams across warehouse, dispatch, fleet, and field service functions

Familiarity with ERP and logistics systems (SYSPRO, DispatchTrack, and Samsara experience a plus).

Strong project management skills, detail orientation, and ability to thrive in a fast-paced, growth environment.

Demonstrated track record of ensuring high levels of installation quality and customer satisfaction.

Skills and Experience

Leadership: Ability to motivate, coach, and develop high-performing teams.

Communication: Excellent verbal and written communication skills for cross-functional collaboration.

Analytical Thinking: Strong problem-solving and decision-making abilities.

Technical Proficiency: Experience with inventory management, logistics platforms, and process improvement initiatives.

Customer Focus: Commitment to delivering outstanding service and operational excellence.

Adaptability: Comfortable managing change and ambiguity in a growth environment.

Compliance: Knowledge of safety and regulatory standards relevant to operations.

Execution-Oriented: Ability to manage multiple projects and priorities simultaneously.

What Construction Resources employees say

Pay

Benefits

Hours and flexibility

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