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Customer Experience Operations Manager Jobs in Alabama

VG Systems

Sr. Operations Manager

Huntsville, AL · On-site

VG Systems, LLC is seeking an experienced Operations Manager to provide direct operational support ... Serve as a customer-facing point of contact for operational questions and issue resolution.

VG Systems

Sr. Operations Manager

Huntsville, AL · On-site

VG Systems, LLC is seeking an experienced Operations Manager to provide direct operational support ... Serve as a customer-facing point of contact for operational questions and issue resolution.

Custom Assembly Inc

Operations Manager

Madison, AL · On-site

$80K - $100K/yr

... and customer satisfaction. They will also be accountable for regulatory compliance, budget ... Proven experience managing operations and leading diverse teams. Preferred Qualifications:

Custom Assembly Inc

Operations Manager

Madison, AL · On-site

$80K - $100K/yr

... and customer satisfaction. They will also be accountable for regulatory compliance, budget ... Proven experience managing operations and leading diverse teams. Preferred Qualifications:

EoS Fitness

Operations Manager

Almond, AL · On-site

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

Custom Assembly Inc

Operations Manager

Madison, AL · On-site

$80K - $100K/yr

... and customer satisfaction. They will also be accountable for regulatory compliance, budget ... Proven experience managing operations and leading diverse teams. Preferred Qualifications:

Custom Assembly Inc

Operations Manager

Huntsville, AL · On-site

$80K - $100K/yr

... and customer satisfaction. They will also be accountable for regulatory compliance, budget ... Proven experience managing operations and leading diverse teams. Preferred Qualifications:

CVS Health

Operations Manager

Auburn, AL

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Lanett, AL · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Tuskegee, AL · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

NATIONS DRY OUT

Operations Manager

Montgomery, AL · On-site

$70K - $130K/yr

Position Overview We are seeking an experienced, highly motivated Operations Manager to lead and ... Deliver exceptional customer service while managing multiple priorities simultaneously ...

Rain For Rent

Operations Manager

Mobile, AL · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

CVS Health

Operations Manager

Prattville, AL · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Rain for Rent

Operations Manager

AL · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

NATIONS DRY OUT

Operations Manager

Montgomery, AL · On-site

$70K - $130K/yr

Position Overview We are seeking an experienced, highly motivated Operations Manager to lead and ... Deliver exceptional customer service while managing multiple priorities simultaneously ...

Genuine Parts Company

Operations Manager

Birmingham, AL · On-site

The Operations Manager acts as liaison between customers, our sales force, and distribution. JOB ... EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and five (5) or more years ...

Home Depot

Operations Experience Manager

Tuscaloosa, AL · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Key Responsibilities: * 30% - Customer Service / Experience - Service Leadership: Champion the GET ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Alabama

Customer Experience Operations Manager information

See Alabama salary details

$40.3K

$112.1K

$122.8K

How much do customer experience operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience operations manager in Alabama is $112,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Alabama?

For Customer Experience Operations Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Alabama look for?

The top searched job categories for Customer Experience Operations Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Experience Operations Manager jobs?

Cities in Alabama with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $112,100 per year, or $53.9 per hour.

Sr. Operations Manager

VG Systems

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Provide direct operational support to the Government Program Manager and serve as the primary interface for daily activities and production performance.

  • Manage multiple teams across geographically dispersed locations, coordinating resources, staffing, scheduling, and workflow to meet project milestones and customer deadlines.

  • Serve as a customer-facing point of contact for operational questions, issue resolution, and communicate requirements for effective planning and execution.

Job description

VG Systems, LLC is seeking an experienced Operations Manager to provide direct operational support to the Government Program Manager on a Department of Defense (DoD) contract. The Operations Manager serves as the primary interface for day-to-day operations, coordinating resources, managing workflow, and ensuring efficient execution of tasks to meet project milestones and customer deadlines.


This role requires hands-on operational leadership, the ability to manage multiple teams across geographically dispersed locations, and a strong focus on production performance and customer satisfaction.


Physical Work Requirements:

This position requires on-site presence in Huntsville, AL.


Responsibilities include, but are not limited to:

  • Provide direct operational support to the Government Program Manager, serving as the primary interface for daily activities and production performance.
  • Manage VIPC-type business and production operations across multiple geographic locations.
  • Provide daily supervision and direction to multiple teams and disciplines supporting contract requirements.
  • Coordinate workforce staffing, scheduling, and resource allocation to ensure adequate coverage and timely execution of tasks.
  • Adapt to rapidly changing requirements and short-response timelines supporting multiple customers and senior leaders.
  • Implement management policies and operating practices to support efficient operations.
  • Provide workflow oversight, assess task requirements, and assign work to the most appropriate resources based on skillset and efficiency.
  • Manage consumable material ordering and tracking in accordance with established processes and audit-readiness requirements.
  • Serve as a customer-facing point of contact for operational questions and issue resolution.
  • Attend planning meetings and communicate requirements necessary for effective planning and execution.


Required Qualifications:

  • Bachelor’s degree (BA/BS) in any discipline.
  • Minimum of 10 years of experience providing daily supervision and direction to VIPC-type design and production teams across multiple geographic locations, including support of stakeholder requirements.
  • Associate’s degree in any discipline with 15 years of relevant experience, or high school diploma plus at least one year of related college coursework with 20 years of relevant experience may substitute for the experience requirement.
  • Active Top Secret (TS) clearance at time of hire with the ability to maintain eligibility.
  • Demonstrated ability to manage complex operations in fast-paced environments.
  • Strong organizational, leadership, and communication skills.


Technical Skills:

  • Experience with IT support and technologies, including computer configuration, network infrastructure, and SAN/NAS systems, using technologies such as Jamf Pro and Apple Business Manager (ABM).
  • Proficiency with Microsoft Office and Adobe software suites.
  • Working knowledge of Apple and Windows operating systems.


Why work at VG Systems?
Based out of Quantico, Virginia, VG Systems, LLC is a recognized HUBZone Small Business. Working with VG Systems means you're joining a family of staff focused on providing our unique "Value Gained" IT Services to our customers. We Implement Innovation© by delivering highly optimized project portfolio management, infrastructure solutions, and project management office support to the public, private, and DoD clients.


At VG Systems you'll receive:

  • Competitive Salaries
  • Company-sponsored 401k Plans
  • Medical, Dental and Vision Insurance
  • Continued Employee Education
  • Remote Work Opportunities
  • Generous PTO