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Customer Experience Manager Jobs in Springfield, OH

Walmart

(USA) Digital Coach

London, OH · On-site

$65K - $100K/yr

... customer and business needs identifying and communicating goals and objectives building ... Management and Leadership through Live Better U and Bellevue University, General work experience ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ... Collaborate with team members to ensure a seamless customer experience * Assist in identifying ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ... Collaborate with team members to ensure a seamless customer experience * Assist in identifying ...

Walgreens

Customer Service Associate

Xenia, OH

$12.50 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Xenia, OH

$12.50 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Springfield, OH

Customer Experience Manager information

See Springfield, OH salary details

$22.1K

$52.2K

$91K

How much do customer experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience manager in Springfield, OH is $52,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,100.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Springfield, OH?

The most popular types of Customer Experience jobs in Springfield, OH are:

What are popular job titles related to Customer Experience Manager jobs in Springfield, OH?

For Customer Experience Manager jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Springfield, OH look for?

The top searched job categories for Customer Experience Manager jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Customer Experience Manager jobs?

Cities near Springfield, OH with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,242 per year, or $25.1 per hour.

Customer Service Manager

Logan AC and Heat Services

Dayton, OH • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Manager | Call Center Operations & Customer Experience | Full-Time | On-Site | Dayton, OH
Lead a high-performing customer service team while shaping the future of customer experience through technology, coaching, and continuous improvement.
Logan Services is seeking an experienced Customer Service Manager to lead our growing Customer Service Department. This role is ideal for a proven leader who enjoys developing people, improving processes, leveraging technology, and delivering an exceptional customer experience.
You'll oversee a team of Customer Service Representatives, drive department performance, optimize customer service operations, and help implement AI-powered customer experience solutions that improve efficiency and customer satisfaction.
Why Join Logan Services?
Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. Our success is built on hiring exceptional people, investing in leadership development, and creating opportunities for long-term career growth. When you join Logan, you're joining a company committed to innovation, employee development, and delivering best-in-class customer service.
What We Offer
  • Competitive salary
  • Performance bonuses and profit-sharing opportunities
  • Medical, dental, and vision insurance
  • Short-term and long-term disability insurance
  • Voluntary life insurance
  • 100% company-paid life insurance and AD&D
  • Traditional 401(k) with a 4% company match plus Roth contribution option
  • Paid leadership development and ongoing professional training
  • Weekly PTO accrual that increases with tenure
  • 24 hours of paid sick time
  • Stable Monday-Friday schedule
  • Career advancement opportunities with a growing organization
What You'll Do
As the Customer Service Manager, you'll lead the strategy, performance, and daily operations of our customer service department while continuously improving the customer experience across every touchpoint.
Leadership & Team Development
  • Lead, coach, and develop a high-performing team of Customer Service Representatives
  • Recruit, interview, hire, onboard, and retain top customer service talent
  • Conduct one-on-one meetings, performance evaluations, and coaching sessions
  • Foster employee engagement, accountability, and career development
  • Build a positive, collaborative, and customer-focused team culture
Customer Service Operations
  • Oversee daily call center and customer service operations
  • Ensure exceptional customer service across phone, email, text, and online communications
  • Develop staffing plans to meet seasonal business demands
  • Improve scheduling efficiency, response times, and customer satisfaction
  • Resolve escalated customer concerns professionally and effectively
Performance & Process Improvement
  • Monitor KPIs including customer satisfaction, booking rates, service levels, quality scores, productivity, and employee performance
  • Analyze performance metrics and implement action plans to improve results
  • Develop and maintain customer service SOPs, workflows, and quality assurance programs
  • Identify opportunities to improve operational efficiency and customer experience
Customer Experience & Technology
  • Lead implementation and optimization of AI-powered customer experience platforms
  • Manage customer communication systems, CRM platforms, automation workflows, online scheduling tools, and after-hours call center partnerships
  • Collaborate with leadership to identify new technologies that improve customer satisfaction and operational performance
  • Drive innovation while maintaining a personalized customer experience
What We're Looking For
Required Qualifications
  • Minimum of 3 years of customer service management or call center leadership experience
  • Experience leading, coaching, and developing customer service teams
  • Strong background in performance management and employee development
  • Excellent leadership, communication, and interpersonal skills
  • Experience analyzing KPIs and implementing performance improvement strategies
  • Strong organizational, analytical, and problem-solving skills
  • Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Preferred Qualifications
  • Experience in HVAC, plumbing, home services, construction, skilled trades, or another service-based industry
  • Experience managing CRM platforms, AI customer service tools, automation software, or customer engagement technology
  • Experience developing quality assurance programs, call evaluations, training programs, and standard operating procedures
  • Experience leading high-volume customer service or call center operations
Our Core Values (PARTE)
People First - We lead with respect, compassion, and care because people are at the heart of everything we do.
Agile - We embrace change, adapt quickly, and continuously improve.
Radical Ownership - We take responsibility, solve problems, and lead by example.
Teamwork - We achieve more together through collaboration, trust, and communication.
Excellence - We continually raise the standard and strive to exceed expectations.
Build a Leadership Career with Logan Services
This is more than a customer service management role. It's an opportunity to shape the customer experience for a growing company while developing future leaders, improving operations, and implementing innovative technology that drives long-term success.
If you're a customer-focused leader who enjoys building teams, improving processes, and delivering exceptional service, we'd love to hear from you.
Apply today to join the Logan Services leadership team.
Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

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