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Customer Service Assistant Jobs in Springfield, OH

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Troy, OH · On-site

$13.75 - $18.25/hr

If you share that same passion for our customers and staff alike, we can't wait to speak with you about joining team Big Boy! The main responsibilities of a Service Assistant at Big Boy is to keep ...

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Troy, OH · On-site

$13.75 - $18.25/hr

If you share that same passion for our customers and staff alike, we can't wait to speak with you about joining team Big Boy! The main responsibilities of a Service Assistant at Big Boy is to keep ...

Long John Silver's

Customer Service

Piqua, OH

$11 - $14/hr

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Keep a clean and organized workspace * Assist team members as needed Cashier Job Requirements:

Long John Silver's

Customer Service

Dayton, OH

$11 - $14/hr

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Keep a clean and organized workspace * Assist team members as needed Cashier Job Requirements:

Long John Silver's

Customer Service

Dayton, OH

$12 - $14/hr

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Keep a clean and organized workspace * Assist team members as needed Cashier Job Requirements:

Sherwin-Williams

Retail Customer Service

Beavercreek, OH · On-site

$16.83/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

New

Sherwin-Williams

Retail Customer Service

Troy, OH · On-site

$16.83/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

truenorth

Cashier / Customer Service Representative

Piqua, OH · On-site

$14.50 - $19.75/hr

Perform interior and exterior store duties necessary to support daily operations Customer Service * Assist customers and provide product or service recommendations * Greet and acknowledge every ...

truenorth

Cashier / Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

Perform interior and exterior store duties necessary to support daily operations Customer Service * Assist customers and provide product or service recommendations * Greet and acknowledge every ...

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Customer Service Assistant information

See Springfield, OH salary details

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How much do customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service assistant in Springfield, OH is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.58 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

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The most popular types of Customer Service jobs in Springfield, OH are:

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For Customer Service Assistant jobs in Springfield, OH, the most frequently searched job titles are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,517 per year, or $18 per hour.

Service Assistant

BIG BOY RESTAURANT GROUP LLC

Troy, OH • On-site

$13.75 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Big Boy Restaurants rating

5.1

Company rating: 5.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Creating Craveable Moments  

Our Core Values: Adaptability, BIG Ideas, Can Do Attitude, Commitment to Iconic Experiences, Good Vibes, Memories Made Fresh, Self-Propelled, TEAM Mentality   

Job description 

OVERVIEW - 

At Big Boy, we strive to create craveable moments for anyone who chooses to join us. When you visit our restaurants, you’ll find clean, welcoming, good vibes waiting to make your day a bit better.  

Our team members are committed to delivering top notch service and great food to our guests just as they always have since 1936. We are adaptable to whatever life may bring and self-propelled to provide all Big Boy visitors an iconic experience each and every day. If you share that same passion for our customers and staff alike, we can’t wait to speak with you about joining team Big Boy! 

The main responsibilities of a Service Assistant at Big Boy is to keep the dining room sparkling clean for our guests as well as keep dishes, glasses, cups, silverware and utensils cleaned and stocked for your co-workers. 

Service Assistant Responsibilities: 

  • Maintains dining room cleanliness and sanitation. Keeps tables, floors, seats and restrooms clean and sanitary at all times throughout the shift. 

  • Ensures service staff and chefs have clean dishes, glassware and silverware at all times, in order to maintain a smooth flow of service. 

  • Maintains a safe and sanitary environment for food storage, preparation and handling, following every health guideline and procedure at all times. 

  • Maintains safety and sanitation standards in the restaurant and keeps the dish room area clean and organized. 

  • Maintains a professional appearance, adhering to uniform standards at all times. 

  • Maintains exterior cleanliness including parking lots, sidewalks, planters and other location specific areas. Also includes snow removal and salting, when necessary. 

Service Assistant Job Skills: 

  • Able to remain on your feet for long periods of time 

  • Bending, reaching and climbing stairs 

  • Ability to work under pressure 

  • Walking in and out of refrigerated and freezer areas 

  • Sufficient strength and agility to lift and carry up to 50 lbs. 

  • Good hearing, visual and English speaking skills 

  • Ability to read English and follow written directions accurately 

  • Ability to work with a wide variety of foods, ingredients and cleaning supplies 

  • Good mobility of fingers, hands, wrists and elbows 

  • Able to work in a hot environment 

  • Able to work with steam, hot and cold foods, and ice 

  • Good memory, math and organizational skills 

Desired Traits/Hospitality Skills 

  • A helpful, friendly personality 

  • Good communication skills 

  • The ability to work well with others and provide quality service to guests 

Perks -  

  • Competitive wages 

  • Comprehensive training program 

  • Meal discounts 

  • An open-door work environment 

  • Promote from within opportunities 

  • Pride of working with a company that’s been woven into the fabric of America since 1936 

Benefits -  

  • 401(k) 

  • Dental insurance 

  • Flexible schedule 

  • Health insurance 

  • Paid time off 

  • Vision insurance 

*Eligible after one year of employment 

Shift -  

  • 10 hour shift 

  • 8 hour shift 

  • Day shift 

  • Night shift 

Work Location: In person 

Check us out at www.bigboy.com. Big Boy Restaurants is an Equal Employment Opportunity Employer. 

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