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Customer Service Manager Jobs in Springfield, OH

Tire Discounters

Service Manager

Marysville, OH · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Dayton, OH · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Dayton, OH · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Troy, OH · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Dayton, OH · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Dayton, OH · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Maverick Group US LLC

Service Manager

Dayton, OH · On-site

$60/hr

Provide technical support and maintain high customer satisfaction * Occasional travel to trade ... Experience with service management software or CRM systems * Background working with multiple ...

Honda Motorsports

Service Manager

Marysville, OH · On-site

At Honda Marysville Motorsports we are developing New Processes to help better serve our customers ... Responsibilities As a Service Manager, you will: * Assists all customers with service needs

CertaSite

Service Manager

Dayton, OH

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

Sunbelt Rentals

Service Manager

Springfield, OH · On-site

$64.79K - $76.94K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

Springfield, OH · On-site

$64.79K - $76.94K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Bridgestone Americas

Service Manager

Dayton, OH · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Dayton, OH · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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Customer Service Manager information

See Springfield, OH salary details

$22.1K

$52.2K

$91K

How much do customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer service manager in Springfield, OH is $52,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,100.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, OH? The most popular types of Customer Service jobs in Springfield, OH are:
What are popular job titles related to Customer Service Manager jobs in Springfield, OH? For Customer Service Manager jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, OH look for? The top searched job categories for Customer Service Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Customer Service Manager jobs? Cities near Springfield, OH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

The Whittingham Agencies

Piqua, OH • On-site

$65K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Crafting Brighter Futures for Businesses & Families across the US

At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.

Role Overview:

As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.

Primary Responsibilities:
  • Engage with clients to understand their financial goals and concerns.
  • Present tailored solutions to safeguard their assets effectively.
  • Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
  • Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
  • Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
  • Unlimited Earning Potential: Your dedication determines your earnings*.
  • Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
  • Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
  1. Submit Your Application: No stringent qualifications needed. We believe in potential.
  2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
  3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
  • When will I hear back after applying? Typically, within 24 hours.
  • Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
  • What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.

* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.

State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

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