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Customer Service Manager Jobs in Springfield, OH

Xylem

Manager, Customer Service

Yellow Springs, OH · Hybrid

The Customer Service Manager is responsible for leading the customer service team to provide outstanding service and achieve customer satisfaction goals. They develop and implement customer service ...

Xylem

Manager, Customer Service

Yellow Springs, OH · On-site

Customer Service Manager Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Morgan Properties

Service Manager

Dayton, OH · On-site

$30 - $35/hr

MORGAN PROPERTIES IS HIRING- SERVICE MANAGERS! Lead a Team. Elevate a Community. Grow Your Career ... Ensure every repair is completed with quality workmanship and exceptional customer service.

Honda Motorsports

Service Manager

Marysville, OH · On-site

At Honda Marysville Motorsports we are developing New Processes to help better serve our customers ... Responsibilities As a Service Manager, you will: * Assists all customers with service needs

CertaSite

Service Manager

Dayton, OH · On-site

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

Bridgestone

Service Manager

Dayton, OH · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Dayton, OH · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc

Service Manager

Dayton, OH · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, OH

Customer Service Manager information

See Springfield, OH salary details

$22.1K

$52.2K

$91K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Springfield, OH is $52,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, OH? The most popular types of Customer Service jobs in Springfield, OH are:
What are popular job titles related to Customer Service Manager jobs in Springfield, OH? For Customer Service Manager jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, OH look for? The top searched job categories for Customer Service Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Customer Service Manager jobs? Cities near Springfield, OH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, OH as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,242 per year, or $25.1 per hour.

Customer Service Manager

Logan AC and Heat Services

Dayton, OH • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Service Manager | Call Center Operations & Customer Experience | Full-Time | On-Site | Dayton, OH
Lead a high-performing customer service team while shaping the future of customer experience through technology, coaching, and continuous improvement.
Logan Services is seeking an experienced Customer Service Manager to lead our growing Customer Service Department. This role is ideal for a proven leader who enjoys developing people, improving processes, leveraging technology, and delivering an exceptional customer experience.
You'll oversee a team of Customer Service Representatives, drive department performance, optimize customer service operations, and help implement AI-powered customer experience solutions that improve efficiency and customer satisfaction.
Why Join Logan Services?
Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. Our success is built on hiring exceptional people, investing in leadership development, and creating opportunities for long-term career growth. When you join Logan, you're joining a company committed to innovation, employee development, and delivering best-in-class customer service.
What We Offer
  • Competitive salary
  • Performance bonuses and profit-sharing opportunities
  • Medical, dental, and vision insurance
  • Short-term and long-term disability insurance
  • Voluntary life insurance
  • 100% company-paid life insurance and AD&D
  • Traditional 401(k) with a 4% company match plus Roth contribution option
  • Paid leadership development and ongoing professional training
  • Weekly PTO accrual that increases with tenure
  • 24 hours of paid sick time
  • Stable Monday-Friday schedule
  • Career advancement opportunities with a growing organization
What You'll Do
As the Customer Service Manager, you'll lead the strategy, performance, and daily operations of our customer service department while continuously improving the customer experience across every touchpoint.
Leadership & Team Development
  • Lead, coach, and develop a high-performing team of Customer Service Representatives
  • Recruit, interview, hire, onboard, and retain top customer service talent
  • Conduct one-on-one meetings, performance evaluations, and coaching sessions
  • Foster employee engagement, accountability, and career development
  • Build a positive, collaborative, and customer-focused team culture
Customer Service Operations
  • Oversee daily call center and customer service operations
  • Ensure exceptional customer service across phone, email, text, and online communications
  • Develop staffing plans to meet seasonal business demands
  • Improve scheduling efficiency, response times, and customer satisfaction
  • Resolve escalated customer concerns professionally and effectively
Performance & Process Improvement
  • Monitor KPIs including customer satisfaction, booking rates, service levels, quality scores, productivity, and employee performance
  • Analyze performance metrics and implement action plans to improve results
  • Develop and maintain customer service SOPs, workflows, and quality assurance programs
  • Identify opportunities to improve operational efficiency and customer experience
Customer Experience & Technology
  • Lead implementation and optimization of AI-powered customer experience platforms
  • Manage customer communication systems, CRM platforms, automation workflows, online scheduling tools, and after-hours call center partnerships
  • Collaborate with leadership to identify new technologies that improve customer satisfaction and operational performance
  • Drive innovation while maintaining a personalized customer experience
What We're Looking For
Required Qualifications
  • Minimum of 3 years of customer service management or call center leadership experience
  • Experience leading, coaching, and developing customer service teams
  • Strong background in performance management and employee development
  • Excellent leadership, communication, and interpersonal skills
  • Experience analyzing KPIs and implementing performance improvement strategies
  • Strong organizational, analytical, and problem-solving skills
  • Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Preferred Qualifications
  • Experience in HVAC, plumbing, home services, construction, skilled trades, or another service-based industry
  • Experience managing CRM platforms, AI customer service tools, automation software, or customer engagement technology
  • Experience developing quality assurance programs, call evaluations, training programs, and standard operating procedures
  • Experience leading high-volume customer service or call center operations
Our Core Values (PARTE)
People First - We lead with respect, compassion, and care because people are at the heart of everything we do.
Agile - We embrace change, adapt quickly, and continuously improve.
Radical Ownership - We take responsibility, solve problems, and lead by example.
Teamwork - We achieve more together through collaboration, trust, and communication.
Excellence - We continually raise the standard and strive to exceed expectations.
Build a Leadership Career with Logan Services
This is more than a customer service management role. It's an opportunity to shape the customer experience for a growing company while developing future leaders, improving operations, and implementing innovative technology that drives long-term success.
If you're a customer-focused leader who enjoys building teams, improving processes, and delivering exceptional service, we'd love to hear from you.
Apply today to join the Logan Services leadership team.
Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

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